Intermittent Issue: Sky
Update - Dear Customer,

Sky are investigating the issue and we will update you as soon as we have any updates.

Kind Regards,
Aug 14, 2026 - 09:41 BST
Investigating - Dear Customer

Please be advised Sky are currently experiencing intermittent issues.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Aug 13, 2026 - 22:00 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Sonar Response Time ?
Fetching

Aug 14, 2026

Unresolved incident: Intermittent Issue: Sky.

Aug 13, 2026

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Aug 10, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 4, 09:29 BST
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Aug 10, 08:30 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 09/08/2026 17:00 PM
End - 10/08/2026 08:30 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Jul 31, 10:56 BST

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Aug 7, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details: 06/08/26 22:00 - 07/08/26 07:30

Please note, due to system maintenance, an impact of 6 hours is expected. During this time, transactions will not be processed.

Kind regards,

Fonix Operations Team
Jul 28, 10:48 BST
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Aug 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Change Window: 03/08/2026 21:30 (pm UK time) – 07/08/2026 06:00 (am UK time)

What are we doing:
Upgrade work is taking place which could result in a momentary disconnection before an automatic re-connection of binds.

The upgrade will be carried out in stages during the above time period and will be being carried out overnight only on each day. Please note that not all stages will result in a service outage and we anticipate that any connection drops will occur on the night of 3rd August 2026.

Please be assured that we are doing everything we can to ensure the upgrade runs as smoothly as possible for our partners and to minimise any disruption throughout the process.

Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window.
Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost.

What can we tell you about this:
The activity will take place throughout the maintenance window.
There will be a brief drop and reconnection during the maintenance window.
This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages.
Direct Billing is not impacted by this work although it may impact any receipt messages that are sent via PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Jul 24, 13:29 BST

Aug 6, 2026

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Planned Maintenance: Campaign Manager and Messaging Gateway
Completed - The scheduled maintenance has been completed.
Aug 3, 19:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager and Messaging Gateway platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 27, 16:06 BST
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Aug 3, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 17:06 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jul 27, 16:56 BST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

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