All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Security Update
Mar 4, 17:30-19:30 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance on the below date and time.
The maintenance is a required security update for all Fonix platforms.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 4, 14:35 GMT
Please be advised we will be undertaking planned maintenance on the below date and time.
The maintenance is a required security update for all Fonix platforms.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 4, 14:35 GMT
Planned Maintenance: EE Direct Billing
Mar 9, 22:00 - Mar 10, 09:00 GMT
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 09/03 22:30 until 10/03 01:30. In the event of a roll back of the change, partners will experience an outage up to 06:30.
Brand Impacted: EE
Maintenance Start Date/Time: 09/03/2021 22:00
Maintenance End Date/Time: 10/03/2021 09:00
Service Impact:
Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 3, 09:09 GMT
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 09/03 22:30 until 10/03 01:30. In the event of a roll back of the change, partners will experience an outage up to 06:30.
Brand Impacted: EE
Maintenance Start Date/Time: 09/03/2021 22:00
Maintenance End Date/Time: 10/03/2021 09:00
Service Impact:
Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 3, 09:09 GMT
Planned Maintenance: O2 Premium SMS
Mar 9, 22:30 - Mar 10, 06:00 GMT
Dear Customer
Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.
The work will take place overnight between – 09/03/2021 22:30 - 10/03/2021 06:00 (times in GMT).
Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 4, 13:59 GMT
Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.
The work will take place overnight between – 09/03/2021 22:30 - 10/03/2021 06:00 (times in GMT).
Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Mar 4, 13:59 GMT