All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 28/09 03:10 until 28/09 04:00. In the event a roll back of the change, partners may experience an outage up to 04:30.

Brand Impacted: EE

Maintenance Start Date/Time: 28/09/2020 03:00

Maintenance End Date/Time: 28/09/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do no hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 22, 09:25 BST
Planned Maintenance: Three Direct Billing Sep 28, 22:00 - Sep 29, 07:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

***This is to inform you that the maintenance initially planned on 14th September 2020, 22:00 (BST) until 15th September 2020, 07:00 (BST) has been rescheduled and will be performed between 22:00 (BST), 28th September 2020 until 07:00 (BST), 29th September 2020.***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 29th September until 02:00 (BST) 29th September, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 11, 12:49 BST
Planned Maintenance: O2 Premium SMS Sep 28, 22:30 - Sep 29, 06:00 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work will take place overnight between 22:30 on Monday 28th Sep and 06:00 on Tuesday 29th Sep (Times in BST). Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 17, 11:18 BST
Planned Maintenance: fpay Update Sep 30, 10:00-16:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 25, 11:30 BST
Planned Maintenance: EE Direct Billing Sep 30, 22:00 - Oct 1, 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.


Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 30/09 22:15 until 01/10 01:15. In the event a roll back of the change, partners may experience an outage up to 04:00.

Brand Impacted: EE

Maintenance Start Date/Time: 30/09/2020 22:00

Maintenance End Date/Time: 01/10/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 24, 09:17 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaign Breakdown Table - automated email containing the campaign analysis report to specified users when a campaign closes

2) Subscriber Data - SMS response to be available to all users not just Admin

3) Campaign Rounds - ability to edit an individual round within a schedule

4) Campaign Breakdown Table and Marketing Breakdown Table - change to the way entries are associated to a push

5) Addition of Label functionality within Campaigns - allows users to add labels to campaigns, enabling the user to group all campaign types, regardless of the client or service.

6) Interactions Reporting - addition of a label filter in order to view the Interactions within campaigns that have a specific label

There is no anticipated interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Sep 25, 11:26 BST
Planned Maintenance: Virgin Premium SMS Outage Oct 4, 21:00 - Oct 5, 08:00 BST
Dear Customer

Please be advised we have received the following notification from Virgin regarding a planned outage impacting Premium SMS on the below date and time.

This email is to notify you that there is planned maintenance @21:00 on 04/10 to 7:40 on 05/10 UK time

There will be an outage impacting payment providers and aggregators during the deployment between 02:00 – 06:00 on 05/10

Date\Time:

Change window: 21:00 on 04/10 to 7:40 on 05/10 UK time

Outage window: 02:00 – 07:40 on 05/10 UK time

Impact:

- Outage to payment providers and aggregators between 02:00 to 06:00 on 05/10 UK time

- Services will be unavailable during the outage window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 25, 14:07 BST
Planned Maintenance: EE Direct Billing Oct 5, 22:00 - Oct 6, 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time:

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 05/10 22:15 until 06/10 02:00. In the event a roll back of the change, partners may experience an outage up to 05:55.

Brand Impacted: EE

Maintenance Start Date/Time: 05/10/2020 22:00

Maintenance End Date/Time: 06/10/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 28, 17:34 BST
Planned Maintenance: Three Billing Outage Oct 6, 22:00 - Oct 7, 05:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time:

"An essential maintenance will take place on 06/10/2020 22:00 (BST) until 07/10/2020 17:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/10/2020 00:10 (BST) until 07/10/2020 05:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 21, 10:38 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that the essential maintenance planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 13th October, 2020 until 02:00 (BST) 13th October, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Posted on Sep 17, 11:50 BST
Sonar Response Time ?
Fetching
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 11:11 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time:

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 23/09/2020 22:00 until 24/09/2020 04:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 23/09/2020 22:00

Maintenance End Date/Time: 24/09/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 16, 17:20 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 11:11 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance on their Direct Billing platform.

"This is to inform you we are planning DR failover tests on CTB from 23rd Sep 22:00 to 24th Sep 07:00 UK time to prove recoverable application in a geo-resilient data centre in an event of DC impacting incident.

Impact: The UK CTB service will have 2 scheduled outages:

· Stage 1 failover to location1 between 22:00 23/9 and 07:00 24/9

· Stage 2 fallback to location 2 between 01:00 to 3:00 UK 24/9.

Which means the UK CTB service will have full outage during the failover/fallback procedures.

During the implementation times, we will have outages however, we do not expect them to be for long durations.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 23, 16:22 BST
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 08:42 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time:

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 23rd September till 03:00 (BST) 23rd September, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 15, 09:19 BST
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

There was a short period of disruption, as previously communicated, between 10.20pm and 10.40pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 24, 08:42 BST
Verifying - Verification is currently underway for the maintenance items.
Sep 23, 23:32 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance is a required upgrade to the fpay database. There is an expected 15 minute downtime during the maintenance window whilst the update takes place.

During this period we will be unable to process any direct billing transactions through the fpay platform.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 17, 15:19 BST
Sep 23, 2020
Sep 22, 2020
Resolved - Dear Customer

Please be advised Three have confirmed the issue impacting Direct Billing is now resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 22, 19:08 BST
Identified - Dear Customer

Please be advised Three are currently experiencing an outage impacting their Direct Billing platform.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Sep 22, 16:45 BST
Completed - The scheduled maintenance has been completed.
Sep 22, 09:12 BST
Scheduled - Dear Customer

Please be advised we have received the following compliance notification from EE.

We are seeing a large number of escalations at BT where customers have experienced issues getting through to an advisor having been provided with a customer care line by an EE customer care agent from our Charge to Bill number checker;

https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/third-party-services

Please be aware that for every customer care line found to be non-functioning, BT will issue a Red card. I therefore encourage you and your clients to check that your advertised customer care lines are fully functional to avoid receiving unnecessary Red cards, escalations to the PSA and to ensure that customers can get redress and that confidence in Charge to Bill as a payment mechanism isn’t damaged.

Please ensure that all customer care numbers are tested on a regular basis and are confirmed as functioning.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Sep 17, 13:27 BST
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 17, 11:56 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 16/09 22:00 until 17/09 04:00. In the event a roll back of the change, partners may experience an outage up to 05:50.

Brand Impacted: EE

Maintenance Start Date/Time: 16/09/2020 22:00

Maintenance End Date/Time: 17/09/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 17:37 BST
Sep 16, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 16, 17:18 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 17:05 BST
Sep 15, 2020
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 15, 11:53 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.


***This is to inform you that the maintenance initially planned on 17th August 2020 22:00 (BST) until 18th August 2020, 07:00 (BST) has been rescheduled and will be performed between 22:00 (BST), 14th September 2020 until 07:00 (BST), 15th September 2020.***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 15th September until 02:00 (BST) 15th September, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 21, 13:51 BST