All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: Three Billing Outage Jul 6, 23:00 - Jul 7, 06:30 BST
Dear Partner

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

An essential maintenance will take place on 06/07/2020 23:00 (BST) until 08/07/2020 20:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 06/07/2020 23:50 (BST) until 07/07/2020 07:30 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jul 1, 17:05 BST
Sonar Response Time ?
Fetching
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Resolved - Dear Customer

Please be advised the issue impacting Vodafone's Direct Billing platform appears to have been resolved at approximately 6am.

Vodafone have not provided an update as to the cause of the issue.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 2, 07:39 BST
Update - Dear Customer

Please be advised that the Vodafone Direct Billing outage is now resolved.
Requests have been successfully processed since approximately 6am.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Jul 2, 06:56 BST
Investigating - Dear Customer

Please be advised Vodafone are currently experiencing a complete outage on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jul 2, 03:08 BST
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 16:25 BST
Scheduled - Dear Customer

Please be advised we have received the following communication regarding planned maintenance on the below date and time.

"This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 25th June 2020 until 05:50 (BST) 25th June, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 22, 12:09 BST
Completed - The scheduled maintenance has been completed.
Jun 30, 16:25 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from EE regarding planned maintenance on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 24/06 22:00 until 23:50. In the event a roll back of the change, partners will experience another outage between up to 24/06 02:45 until 04:25.

Brand Impacted: EE

Maintenance Start Date/Time: 24/06/2020 22:00

Maintenance End Date/Time: 25/06/2020 07:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above outage times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 23, 09:19 BST
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 30, 10:19 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

"This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 30th June 2020 until 01:00 30th June, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 24, 15:42 BST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - Dear Customer

Please be advised the issue impacting Vodafone Direct Billing appears to have been resolved at approximately 2.40pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 26, 16:30 BST
Identified - Dear Customer

Please be advised Vodafone are experiencing a complete outage on their Direct Billing platform since approximately 12.30pm.

We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Jun 26, 13:25 BST
Jun 25, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully,

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 25, 15:58 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 22, 13:34 BST
Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.