All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please see below a communication we have received from Vodafone with regards to the handling of Premium SMS traffic from 13th January 2018.

Vodafone has now had time to consider the implementation of the Payment Service Directive (PSD2) which going forward needs to be known as Payment Services Regulation 2017 which is coming into effect on 13.1.2018 and as the legislation has passed across with no mitigation for the Electronic Communications Networks (ECNs) in the scope of the number ranges captured (scope remains 09x 118x 0871/2, VSC, PSMS and CTB. Bulk SMS and Bulk MMS are out of scope) therefore it is vital that Vodafone and partners take action to remain in compliance with this legislation.

As you will be aware the transposition/implementation document from HM Treasury is that the exclusion from FCA PSR regulation cascades down along the value chain. This simplifies many things but the introduction of new transaction limits means that the phone-paid services element of Vodafone needs to adapt to the £40 per transaction limit and the cumulative £240 a month spend limit. The FCA has confirmed separately that the Network Access Charge is NOT part of these limits and so the only element of interest in voice calls is the Service Charge (inc VAT) portion of the cost to the consumer.

Therefore, this is official notice that there are important requirements that will need to be acknowledged and actioned by you as our partners in order to comply with the spend caps imposed by the PSR 2017.

1. All captured voice calls must be terminated before the customer reaches the £40 transaction limit based on service charges only. Please note that if there is existing OfCom/PSA regulation regarding number ranges (adult etc) at a lower level, these lower limits remain the requirement.

2. All PSMS services will need to be diverted into Charge to Bill transactions (in the same way that Charity Donations are today) using the ER platform. This is so that the existing transaction, daily and monthly spend limits can be used to regulate the customers PSMS expenditure. Vodafone will send out a detailed guide to these requirements.

What does this mean for Fonix customers

1. We will be transitioning all PSMS billing over to charge to bill on the Vodafone network
2. All Shortcodes will be submitted to Vodafone by Fonix to implement the change
3. The change will take place on an agreed date and time with codes being switched over in stages to minimise the impact to clients
4. The change will be staggered from 7th December and your account manager will contact you to discuss the process
5. Fonix will create logic to support the switch to charge to bill so there is no requirement for customers to integrate into a separate API
6. Vodafone has confirmed there is no current plans to change the commercial terms

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Posted on Nov 8, 16:17 GMT
Dear Customer

Please be advised we have received an updated version of the EE code of practice, effective immediately.

Please ensure you circulate to relevant parties within your business.

https://www.fonix.com/fonix/ee_code_of_practice_v_10.6_01112017.pdf

We would like to draw your attention to the below points in particular:

6.4 There must be no animation or moving elements on any part of the Payforit pages or Principles Based Payforit pages

9.9 Prior permission is reduced from more than £10 to more than £9.99

12.8 Font size of "Charged to your Mobile" as a minimum this should be 8.5 pixels and this wording should be on a separate line

17.2 Independently under PSD2 the spending limits will be £40 per transaction and £240 per month. A MSISDN is not permitted to breach these limits from an L1 or L2 perspective. For the avoidance of doubt L1's must ensure L2's also adhere to this rule as L2's in theory could have multiple L1's

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 8, 16:12 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our campaign manager platform on the above date and time.

There will be some new features released as detailed below:

- Delayed Donations mechanic, to allow people to opt out of charity donations within a specified period as part of a new available campaign
- New Campaign Analysis report to show a detailed overview of a campaign once closed
- Forward MO to email functionality to be enabled on a per client basis rather than admin level only
- Removal of empty statistic fields in campaign reporting when there is no applicable data
- Sorting functionality enabled on the campaign breakdown report
- Clear all multiple selections on drop down box on the Live Page
- Show all clients in the drop down when creating a new draw in winner picker specifically for users with additional services

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 15, 16:48 GMT
Planned Maintenance: fpay Upgrade Nov 22, 10:00-14:00 GMT
Dear Customer

Please be advised we are undertaking planned maintenance on the above date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 15, 15:42 GMT
Dear Customer

Please be advised we have received notification that we need to migrate to the new EE API platform for all direct billing and Payforit services.

The migration will take place from 1st December and we will liaise directly with individual clients to ensure the process is as seamless as possible.

We will send updated documentation as soon as possible as there is a major change in that EE will no longer provide the MSISDN to any third party via header enrichment.

EE will now provide an AMSR (Anonymised Mobile Subscription Reference) process, which will feed back a hashed MSISDN reference in the API response. This will be done for both the Charging and Send SMS APIs.

In terms of customer care, please ensure you have a login to the Fonix reporting and customer care section as you will only receive the AMSR and need to look this up within our customer care interface in order to retrieve the relevant care information for queries.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 14, 16:48 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 12:17 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

The maintenance is to improve the import speed for our reporting.

There will be no impact to services during the maintenance window, however, new data will not be imported until after the maintenance has been completed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 24, 12:11 BST
Nov 16, 2017

No incidents reported.

Nov 15, 2017
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 15, 13:19 GMT
Scheduled - Dear Customer

Please be advised we are undertaking planned maintenance on the above date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 8, 11:10 GMT
Nov 14, 2017

No incidents reported.

Nov 13, 2017
Resolved - Please be advised Three have confirmed that the service degradation issue has been resolved.

Three have not provided any information as to the root cause of the issue at this time.

Please check your services are working as expected and do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 13, 17:28 GMT
Investigating - Dear Customer

Please be advised Three are currently experiencing service degradation on Direct Billing and Premium SMS services.

They are aware of the issue and engineers are currently investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Nov 13, 15:32 GMT
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017
Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 GMT
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding an emergency billing outage to take place on the above date and time.

An emergency maintenance outage will take place on on 7th November 2017 from 00:01 (UTC) until 04:00 (UTC). Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 (UTC) until 03:30 (UTC) on 7th November 2017. Texts from Three customers will not be sent.”

Please note this will impact Premium MO and MT services, Direct Billing services and Voice Shortcode services for PAYG customers.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 6, 15:58 GMT