All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sonar Response Time ?
Fetching
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018
Completed - Dear Customer

Three have advised the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 20, 09:24 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

This is to inform you that emergency maintenance is planned for the above date and time. This is not expected to cause interruption to your service.

In case of unexpected interruption, the services below might be affected between 00:00 (BST) and 01:00 (BST) on 20th June, 2018:

• 3API application, used for direct carrier billing services

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 19, 10:13 BST
Jun 19, 2018

No incidents reported.

Jun 18, 2018
Completed - The scheduled maintenance has been completed.
Jun 18, 15:01 BST
Scheduled - Dear Customer

Please be advised with the new General Data Protection Regulation coming into effect on 25th May 2018, Fonix will be updating our data retention period to 2 years.

This is in line with the PSA recommendation for keeping records for regulatory purposes for a 2 year period, and will come into effect on 4th June 2018.

Fonix will automatically delete any records containing personal data after this period of time.

If you would like a copy of the Fonix data retention policy, please contact your account manager.

Kind regards

Fonix Compliance Team
May 16, 16:55 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 15:01 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Vodafone regarding an increase in the current direct billing spend cap from £50 to £100 per month.

"Please be informed that we have changed our CTB monthly spend cap from £50 to £100 from 1st June 2018. The £30 per transaction per MSISDN per day limit still remains.

Any partner also providing PSMS and Premium Rate voice products should still be capping spend at £240 per month across all products per MSISDN."

We have applied the change on our side to reflect the new £100 limit.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 4, 15:39 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 15:01 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from EE regarding a planned billing outage on the above date and time.

Further to our recent communications regarding the EE Billing upgrades we wish to notify you of further scheduled maintenance on Wednesday 13th June at 21.00 (BST) and ending Thursday 14th June at 07.00 (BST)

This will affect the EE API Gateway Direct Billing API’s including charge, refunds and crediting transactions.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 11, 14:02 BST
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully,

There was no interruption service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 13, 15:18 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the above date and time.

The maintenance will include the release of the below features:

• Add .csv export of Lists
• Text Response Campaign - allow bespoke MTs for entry limits of more than one
• Campaign Breakdown Table – reordering of the table based on filters
• Campaign Breakdown Table – remains as filtered when the page is refreshed
• Campaign Breakdown Table – now wraps the campaign name to ensure the values don’t split over two lines
• All tables – text and number alignment
• Navigation – if you create an SMS Send from an Interaction Filter you will remain in the SMS Sender on saving
• SMS Sender- Hyperlink campaign name to take you back to the Campaign page
• SMS Sender – order of columns to be changed to: Name, Start Date, Header, Message Copy, Processed Totals, Status - service and campaign moved
into dropdown
• SMS Sender – filtering order changed to send start date and limited to the last 6 months
• Interaction Filter – ability to copy an existing interaction filter
• Interaction Filter – when creating an SMS push from an Interaction Filter the client and service in the SMS Sender will be pre-populated based on the
data from the Interaction Filter
• Campaign creation form – start on saving option has been moved to below the start and end time
• Campaign creation form – wording change to show “additional keywords” under the primary keyword. If the primary keyword is added into both fields
it will be removed in the background without creating an error
• Winner picker – addition of “pending” status

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 7, 10:12 BST
Jun 12, 2018
Resolved - Dear Customer

Please be advised on Saturday morning at approximately 6am we experienced a failure impacting one of our servers.

All traffic was automatically failed over to a secondary server and messages continued processing as normal.

Any messages that were in the retry queue when the server failed would have been lost during this period, end consumers would not have been charged. Any messages that were in the retry queue will remain in a pending state as no DR will be received.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 12, 17:15 BST
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.