All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
MCRM Platform (Radar)
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Zensend
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Compliance Notification: EE Code of Practice Update
Oct 1, 09:00-10:00 BST
Dear Customer
Please be advised we have received the below notification from EE regarding a change to their code of practice.
Please see below a link to the updated version of EE’s code of Practice.
https://www.fonix.com/fonix/ee_code_of_practice_2018_08_14.pdf
The only change to highlight in this version relates to ‘Higher Cost’ content services as outlined below.
9.4. All ‘Higher Cost’ Content Services, specified in Section 9.1, must provide the End User with an on-screen PIN flow (as specified in section 12.9) for single purchase and subscription services. This requirement (9.4) does not apply if the End User has previously created (before the Payforit payment pages) a username and password for the Content Service. The following services may be granted an exemption from this rule (9.4) following review and written confirmation from EE;
9.4.1. Transport
9.4.2. Ticketing (only for physical events or service)
9.4.3. Car Parking
This change is to be applied with immediate effect for new services and applied to existing services by 1st October 2018.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Compliance Team
Posted on Aug 30, 10:04 BST
Please be advised we have received the below notification from EE regarding a change to their code of practice.
Please see below a link to the updated version of EE’s code of Practice.
https://www.fonix.com/fonix/ee_code_of_practice_2018_08_14.pdf
The only change to highlight in this version relates to ‘Higher Cost’ content services as outlined below.
9.4. All ‘Higher Cost’ Content Services, specified in Section 9.1, must provide the End User with an on-screen PIN flow (as specified in section 12.9) for single purchase and subscription services. This requirement (9.4) does not apply if the End User has previously created (before the Payforit payment pages) a username and password for the Content Service. The following services may be granted an exemption from this rule (9.4) following review and written confirmation from EE;
9.4.1. Transport
9.4.2. Ticketing (only for physical events or service)
9.4.3. Car Parking
This change is to be applied with immediate effect for new services and applied to existing services by 1st October 2018.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Compliance Team
Posted on Aug 30, 10:04 BST
Planned Maintenance fpay Platform: Action Required
Oct 17, 10:00-14:00 BST
Dear Customer
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The maintenance will include the following security updates which may require changes client side in order for services to continue to operate as normal:
1) Disable support of TLS 1.0 for the domain fpay.fonix.io
2) Requests over HTTP (port 80) will be blocked for the domain fpay.fonix.io
3) Security certificate update for the domain fpay.fonix.io
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Sep 21, 09:47 BST
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The maintenance will include the following security updates which may require changes client side in order for services to continue to operate as normal:
1) Disable support of TLS 1.0 for the domain fpay.fonix.io
2) Requests over HTTP (port 80) will be blocked for the domain fpay.fonix.io
3) Security certificate update for the domain fpay.fonix.io
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Sep 21, 09:47 BST
Three Planned Maintenance: Database Server Migration
Oct 18, 22:00 - Oct 19, 02:00 BST
Dear Customer
Please be advised we have received the below communication from Three regarding planned maintenance on the below date and time.
This is to inform you that emergency maintenance is planned for the above date and time.
Disruption to your services is not expected.
In case of unexpected interruption, the services below might be affected between 22:00 (BST) 18th October and 02:00 (BST) 19th October, 2018:
• XML Gateway
• 3API application, used for direct carrier billing services
The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Oct 9, 11:40 BST
Please be advised we have received the below communication from Three regarding planned maintenance on the below date and time.
This is to inform you that emergency maintenance is planned for the above date and time.
Disruption to your services is not expected.
In case of unexpected interruption, the services below might be affected between 22:00 (BST) 18th October and 02:00 (BST) 19th October, 2018:
• XML Gateway
• 3API application, used for direct carrier billing services
The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Oct 9, 11:40 BST