Investigating - Dear Customer
Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.
We will update you as soon as we have any further information.
Kind regards,
Fonix Operations Team
May 27, 00:03 BST
Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.
We will update you as soon as we have any further information.
Kind regards,
Fonix Operations Team
May 27, 00:03 BST
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Degraded Performance
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: Three Billing Outage
May 21, 22:00 - May 22, 03:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance impacting all billing platforms.
"An essential maintenance will take place on 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). Texts from Three customers will not be sent.”
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 18, 11:14 BST
Please be advised we have received the following notification from Three regarding planned maintenance impacting all billing platforms.
"An essential maintenance will take place on 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). Texts from Three customers will not be sent.”
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 18, 11:14 BST
Planned Maintenance: Three Direct Billing
May 26, 22:00 - May 27, 06:00 BST
Dear Customer
Please be advised we have received the following communication from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
***This is to inform you that the maintenance initially planned on 17th February 22:00 (GMT) until 18 February 06:00 (GMT) has been rescheduled and will be performed between 22:00 (BST), 26th May until 06:00 (BST), 27th May***
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 27th May until 01:00 (BST) 27th May, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 20, 14:57 BST
Please be advised we have received the following communication from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
***This is to inform you that the maintenance initially planned on 17th February 22:00 (GMT) until 18 February 06:00 (GMT) has been rescheduled and will be performed between 22:00 (BST), 26th May until 06:00 (BST), 27th May***
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 27th May until 01:00 (BST) 27th May, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 20, 14:57 BST
Planned Maintenance: O2 Premium SMS Outage Stage 2
May 26, 22:30 - May 27, 06:00 BST
Dear Customer
Please be advised we have received the following notification from O2 regarding planned maintenance on the below date and time.
"This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.
The work was originally planned during April but had to be postponed. We now have revised dates as below and the work will take place in two stages;
Stage 1 - overnight between 22:30 on Monday 4th May and 06:00 on Tuesday 5th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
Stage 2 - overnight between 22:30 on Tuesday 26th May and 06:00 on Wednesday 27th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only."
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Apr 28, 16:21 BST
Please be advised we have received the following notification from O2 regarding planned maintenance on the below date and time.
"This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.
The work was originally planned during April but had to be postponed. We now have revised dates as below and the work will take place in two stages;
Stage 1 - overnight between 22:30 on Monday 4th May and 06:00 on Tuesday 5th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
Stage 2 - overnight between 22:30 on Tuesday 26th May and 06:00 on Wednesday 27th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only."
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Apr 28, 16:21 BST
Planned Maintenance: fpay Update
May 28, 10:00-16:00 BST
Dear Customer
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 21, 16:43 BST
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on May 21, 16:43 BST
O2 Notification: MO Pricepoint Change for Charity Services
Jun 2, 09:00-10:00 BST
Dear Customer
Please be advised we have received the following notification from O2 regarding a mandated change to the MO pricing for charity services.
"Currently any Premium MO Message in the short code range 70xxx is set at 0p per transaction. We’re now introducing a mandatory requirement to set the Premium MO Message rate to 10p per transaction in the range 70xxx.
These changes will apply from 2nd June 2020"
As a result of the required change to the MO pricepoint from 0p to 10p, Fonix will need to submit all codes to be changed by 2nd June 2020. You do not need to do anything and we will advise you as soon as the change has been implemented.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Apr 15, 16:23 BST
Please be advised we have received the following notification from O2 regarding a mandated change to the MO pricing for charity services.
"Currently any Premium MO Message in the short code range 70xxx is set at 0p per transaction. We’re now introducing a mandatory requirement to set the Premium MO Message rate to 10p per transaction in the range 70xxx.
These changes will apply from 2nd June 2020"
As a result of the required change to the MO pricepoint from 0p to 10p, Fonix will need to submit all codes to be changed by 2nd June 2020. You do not need to do anything and we will advise you as soon as the change has been implemented.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Apr 15, 16:23 BST