All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
99.63 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: fpay Upgrade Apr 23, 10:00-14:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 17, 14:37 BST
Dear Customer

Please be advised we have received the below notification from Vodafone regarding an update to their code of practice.

Vodafone has worked hard with industry over the last years to improve the mechanics for consumers to
charge digital items to their mobile phone’s bill and the ongoing compliance monitoring program with
Empello delivers consistently high results showing the work and Due Diligence exercised by L1s and L2s
when delivering advertising of services to potential customers.

We continue to look forward to a bright future and the latest drive to keep the mechanic of Charge to Bill
relevant in a fast paced and competitive market was the introduction of the Security Research Project
conducted jointly with other MNOs and the PSA.

This has created new understanding of the potential frauds being perpetrated against consumers, merchants
and partners which result in complaints into the PSA and Vodafone requiring redress.
Off the back of this security research work Vodafone is introducing a number of new measures that will
further protect the value chain from fraud.

1. Partners are to remove the Merchant hosted payment pages and move entirely to partner hosted
payment pages. Services covered by regulation of the Gambling Commission are exempt and these
services must fully comply with PSA regulations. Further exemptions are only by written agreement.
If you have a current exemption please re-validate it with the team.

2. The requirement of immediate opt outs continue to give VF concern and therefore we require that
the billing of all 3rd party Subscription Services are subject to a 24 hour delay prior to charging action
thus creating a mandated ‘Free Period’. This will allow those customers who inadvertently subscribe
to such services to opt-out without financial consequence. It is also important to note that VF
requires that:

a. The mandated welcome message remains as being sent immediately the payment pages are
completed

b. A new requirement of sending the spend reminder message immediately the Free Period has ended as specified in the Scheme rules

c. The ‘Free first 24 Hours’ is not the lead marketing message rather it is a point of information.

3. As the issue of “no consent to charge” increases in CTB and Vodafone wishes to preserve the 2 step
authentication flow currently in use, Vodafone is mandating the use of the tokenisation product
supplied by Empello for all partners.

4. Many Vodafone customers happily use the services supplied by our market however when they do
require post-sales support then Merchants need to be encouraged to take the calls of Vodafone
customers seriously. To that end Vodafone will now be clawing back credits applied to customers
who have come into the support team for a second time on the assumption that post-sale support
was not adequately supplied by the Merchant when given the opportunity.

Vodafone has great confidence in the 3rd party services supplied to our customers and we are under
continued scrutiny from regulators, customers and the media and we hope you see these new measures
simply as ways that we can continue to ensure the long term prosperity of the market.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Apr 24, 13:30 BST
Planned Maintenance: Three Billing Outage Apr 24, 23:30 - Apr 25, 06:00 BST
Dear Customer

Please be advised we have received the below notification from Three regarding a billing outage.

This is to inform you that emergency maintenance is planned for the below date and time.

Disruption to the below services is expected between 00:00 (BST) and 06:00 (BST) on 25th April 2019:

Billing
Premium SMS

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 23, 16:25 BST
Planned Maintenance: fpay Upgrade Apr 25, 10:00-14:00 BST
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the release of the below security feature:

1) The redirect controller is going to allow redirects only to whitelisted domains. Every new domain must be whitelisted by Fonix. Domains that were recently redirected by us will be automatically whitelisted - to make sure that your domain is whitelisted before this change takes effect please contact us.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 15, 14:45 BST
Dear Customer

Please be advised we have received the below communication from O2.

Following a review of services running on the O2 network and complaints received by consumers, we wish to inform you that O2 are issuing an update to the Payforit mandate released in 2016.

The Payforit scheme must be used where a service and/or content, is discovered, delivered and/or consumed through an O2 network or Wifi connected device, charging the user the cost of their content to their O2 mobile phone bill or decrementing from their O2 pre-pay account unless given written approval for an exemption by O2.

Additionally, any services not behind an account profile set up, including but not limited to username and password, prior to purchase, must include an additional offline consent to charge step, in order to complete the transaction, such as a PIN entry sent via the O2 network, or an MO verification.

The PFI mandate is effective immediately and will be enforced from 11th May 2019. From this date, any services found to not be complying with the mandate through WMC monitoring will be issued a red card, to suspend immediately. Any non-compliant services which have been suspended, will need to be updated, so that they adhere to the instructions in this mandate in order for the services to be reinstated, and all services must adhere to the mandate on an ongoing basis.

O2 reserves the right to modify the mandate as deemed appropriate.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 11, 16:40 BST
Sonar Response Time ?
Fetching
Past Incidents
Apr 24, 2019

No incidents reported today.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 17, 17:16 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1) Reporting: Marketing push breakdown table add reminder reports to today's tab
2) Reporting: Marketing push breakdown table addition of totals row in today and historical tabs
3) Reporting: Campaign breakdown table defaults removed, so no data will load without selection
4) Services: Add the apply and save functionality to Services
5) Campaigns: Read-only campaign view without needing to edit the campaign
6) Pagination: Ability to filter the number of items on a page
7) SMS Sender: Read-only SMS push overview without needing to edit the push
8) Winner Picker: Save user preferences to be added
9) Winner Picker: Apply and save functionality to winner picker competitions
10) Winner Picker: Pagination row option added to filter on competitions
11) Winner Picker: Client dropdown in competitions to be sorted alphabetically

There is no anticipated impact to service during the maintenance window

Kind regards

Fonix Operations Team
Apr 11, 14:49 BST
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - Dear Customer

Please be advised that Three has confirmed the issue been resolved at 00:53.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Apr 13, 08:03 BST
Identified - Dear Customer

Please be advised Three have advised they are currently experiencing an intermittent issue impacting Direct Billing and Premium SMS services.

The issue started at approximately 2.30pm.

Fonix are seeing successful transactions on both Direct Billing and Premium SMS but we will continue to monitor pending further communication from Three.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 12, 14:56 BST
Apr 12, 2019
Resolved - Dear Customer

Please be advised EE has confirmed the issue has been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 12, 07:45 BST
Monitoring - Dear Customer

Please be advised the issues impacting EE Direct Billing platform appears to be resolved at approximately 4:10am.

Please do not hesitate to contact us if you have any queries.
Kind regards,

Fonix Operations Team
Apr 12, 05:34 BST
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Apr 11, 22:57 BST
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 12, 07:25 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on their billing platform.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to the below services is expected between 23:00 (BST) on 11th April and 06:00 (BST) on 12th April, 2019:

• Premium SMS
• Billing and Payments

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 27, 13:12 GMT
Apr 11, 2019
Completed - Dear Customer

Please be advised the below planned maintenance was not completed yesterday.

We will be rescheduling the work for a later date which will be communicated in due course.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 11, 11:10 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the following additional security features:

1) Requests to fpay.co over the HTTP protocol will be automatically redirected to HTTPS, excluding endpoints where header enrichment is performed.
2) Users going through the payment flow will be redirected to payment.fpay.co AFTER header enrichment is performed.
3) The redirect controller is going to allow redirects only to whitelisted domains. Every new domain must be whitelisted by Fonix. Domains that were recently redirected by us will be automatically whitelisted - to make sure that your domain is whitelisted before this change takes effect please contact us.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 27, 17:12 GMT
Apr 10, 2019

No incidents reported.