All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: fpay Upgrade Aug 22, 10:00-14:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the above date and time.

The maintenance will focus on improvements to the layout customisation through our custom css feature.

Existing services with a custom layout will be adapted to the new HTML structure and therefore should not be affected by the release.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Aug 13, 11:00 BST
Sonar Response Time ?
Fetching
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018
Completed - Dear Customer

Please be advised the planned maintenance detailed below has been postponed.

As soon as we receive a revised date we will update you.

Kind regards

Fonix Operations Team
Aug 16, 16:49 BST
Update - Dear Customer

Please be advised we have received the below notification from Three regarding an amendment to the outage timings.

This is to inform you that the maintenance window has now been extended and the emergency work will take place between 22:00 (BST) on 16th August and 06:30 (BST) on 17th August, 2018.

The service impact window has also been extended and disruption to the services below is expected between 22:15 (BST) on 16th August and 06:20 (BST) on 17th August, 2018.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 22:15 (BST) on 16th August until 06:20 (BST) on 17th August, 2018. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 15, 15:14 BST
Scheduled - Dear Customer

Please be advised we have received the below communication from Three regarding planned maintenance on the above date and time.

This is to inform you that emergency maintenance is planned for the above date and time. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible. .

Any systems that interact with our billing platform will be affected

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 22:15 (BST) on 16th August until 05:00 (BST) on 17th August, 2018. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 14, 14:21 BST
Aug 15, 2018
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Aug 15, 17:53 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the above date and time.

The maintenance will include the release of the below functionality:

1) New campaigns to allow the configuration of an additional free MT for marketing and opt in purposes
2) Reporting update for donation campaigns to reflect direct billing on EE and Vodafone within the campaign breakdown table

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 8, 15:33 BST
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Completed - The scheduled maintenance has been completed.
Aug 8, 11:23 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time on our messaging Gateway.

The maintenance is to release EE specific functionality to enable a free message to be sent to consumers who have a third party / premium rate bar on their handset.

The below message copy will be sent to consumers to advise them how to remove the bar from their handset.

"Your request for this service failed. Premium rate / 3rd Party Services are currently barred on your account. To lift the bar please ring EE on 150"

The message will be sent at no cost to Fonix customers, and will be delivered immediately after a failed attempt to interact with a service.

If you do not want this enabled on your services please contact your account manager.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 30, 14:12 BST
Completed - Dear Customer

Three have confirmed the below maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 8, 11:23 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding an emergency maintenance on the above date and time.

An essential maintenance will take place from 21:00 (BST) on 7th August until 07:30 (BST) on 8th August, 2018. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 22:00 (BST) on 7th August until 02:00 (BST) on 8th August, 2018. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 7, 17:24 BST
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.