All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
?
Operational
Premium SMS Gateway
?
Operational
Direct Billing
?
Operational
Campaign Manager Platform
?
Operational
Mobile Operator Connections
Operational
O2-UK
?
Operational
Three-UK
?
Operational
EE-UK (T-Mobile & Virgin)
?
Operational
EE-UK (Orange)
?
Operational
Vodafone-UK
?
Operational
Sky Mobile UK
?
Operational
Virgin Mobile UK
?
Operational
Plan-UK
?
Operational
eir-IE
?
Operational
Three-IE
?
Operational
Vodafone-IE
?
Operational
Virgin Media IE
?
Operational
Tesco-IE
?
Operational
Voice Shortcodes
?
Operational
Operator Age Verification
?
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Austria
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Campaign Manager Update
Apr 22, 2024 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Apr 16, 2024 - 12:16 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Apr 16, 2024 - 12:16 BST
Planned Maintenance: EE Direct Billing
Apr 22, 2024 22:00 - Apr 23, 2024 06:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 22/04/2024 22:00
Downtime Start Date/Time: 22/04/2024 22:00
Downtime End Date/Time: 23/04/2024 04:00
Maintenance End Date/Time: 23/04/2024 06:00
Service Impact:
Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.
Kind regards
Fonix Operations Team
Posted on Apr 18, 2024 - 15:21 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 22/04/2024 22:00
Downtime Start Date/Time: 22/04/2024 22:00
Downtime End Date/Time: 23/04/2024 04:00
Maintenance End Date/Time: 23/04/2024 06:00
Service Impact:
Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.
Kind regards
Fonix Operations Team
Posted on Apr 18, 2024 - 15:21 BST
Planned Maintenance: EE Direct Billing
Apr 23, 2024 22:00 - Apr 24, 2024 06:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 23/04/2024 22:00
Downtime Start Date/Time: 23/04/2024 22:00
Downtime End Date/Time: 24/04/2024 04:00
Maintenance End Date/Time: 24/04/2024 06:00
Service Impact:
Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.
Kind regards
Fonix Operations Team
Posted on Apr 18, 2024 - 15:23 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 23/04/2024 22:00
Downtime Start Date/Time: 23/04/2024 22:00
Downtime End Date/Time: 24/04/2024 04:00
Maintenance End Date/Time: 24/04/2024 06:00
Service Impact:
Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.
Kind regards
Fonix Operations Team
Posted on Apr 18, 2024 - 15:23 BST