Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
May 27, 00:03 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
99.72 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
99.44 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Degraded Performance
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: Three Billing Outage May 21, 22:00 - May 22, 03:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting all billing platforms.

"An essential maintenance will take place on 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/05/2020 22:00 (BST) until 22/05/2020 03:00 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 18, 11:14 BST
Planned Maintenance: Three Direct Billing May 26, 22:00 - May 27, 06:00 BST
Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

***This is to inform you that the maintenance initially planned on 17th February 22:00 (GMT) until 18 February 06:00 (GMT) has been rescheduled and will be performed between 22:00 (BST), 26th May until 06:00 (BST), 27th May***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 27th May until 01:00 (BST) 27th May, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 20, 14:57 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on the below date and time.

"This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work was originally planned during April but had to be postponed. We now have revised dates as below and the work will take place in two stages;

Stage 1 - overnight between 22:30 on Monday 4th May and 06:00 on Tuesday 5th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

Stage 2 - overnight between 22:30 on Tuesday 26th May and 06:00 on Wednesday 27th May. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 28, 16:21 BST
Planned Maintenance: fpay Update May 28, 10:00-16:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 21, 16:43 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding a mandated change to the MO pricing for charity services.

"Currently any Premium MO Message in the short code range 70xxx is set at 0p per transaction. We’re now introducing a mandatory requirement to set the Premium MO Message rate to 10p per transaction in the range 70xxx.

These changes will apply from 2nd June 2020"

As a result of the required change to the MO pricepoint from 0p to 10p, Fonix will need to submit all codes to be changed by 2nd June 2020. You do not need to do anything and we will advise you as soon as the change has been implemented.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 15, 16:23 BST
Sonar Response Time ?
Fetching
Past Incidents
May 27, 2020

Unresolved incident: Intermittent Direct Billing Issue: EE.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Completed - Dear Customer

Please be advised EE have cancelled the below planned maintenance.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 18, 16:06 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 18/05 22:15 until 19/05 03:40. In the event of a roll back of the change, partners will experience an outage up to 05:55.

Brand Impacted: EE

Maintenance Start Date/Time: 18/05/2020 22:00

Maintenance End Date/Time: 19/05/2020 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 13, 11:40 BST
Completed - The scheduled maintenance has been completed.
May 18, 16:04 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the release of the ability to pass a unique request ID parameter in subscription re-bill requests.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 7, 11:26 BST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020
Completed - Dear Customer

Please be advised Three has confirmed the below maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 15, 11:11 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on their Premium SMS platform on the below date and time.

"This is to inform you that essential maintenance is planned for the above date and time on the Three SMSC platform.

Intermittent disruption to SMSC services is expected between 23:00 (BST) 14/05/2020 to 15/05/2020 07:45 (BST)"

The planned maintenance has been detailed as impacting one of two Premium SMS connections to the Three Network. During the maintenance window Fonix will send all messages via the operational connection but there may still be some disruption to service.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 14, 14:06 BST
May 14, 2020

No incidents reported.

May 13, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
May 13, 16:20 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time on our EE Premium SMS connection.

The maintenance involves the release of new functionality, as mandated by EE in their latest code of practice, to send an MT response message for specified Premium SMS failures.

This will enable us to inform EE consumers as to actions they can take in order to be able to interact with services in the future.

The below MT messages will be sent to all EE consumers free of charge for the following errors:

Insufficient Funds: You do not have enough credit to make this purchase. Top up your EE credit via your usual method

Credit Limit: This purchase failed due to either not enough PAYG credit or credit limit reached. Top-up your credit or call EE on 150 to discuss your credit limit

Barred / Spend Cap: You are unable to use this service, you either have a 3rd party bar or have reached your spend cap. To remove the bar text UNBAR to 150 or text SPENDCAP to 150

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
May 13, 11:02 BST
Resolved - Dear Customer

Please be advised the intermittent issue impacting EE Premium SMS was resolved at approximately 2.30pm.

The issue was due to connection timeouts on the EE platform causing a small number of requests to fail.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 13, 16:07 BST
Identified - Dear Customer

Please be advised EE are currently experiencing intermittent issues impacting Premium SMS services.

We have raised it into EE and they are investigating.

As soon as we have further information we will update you.

Kind regards

Fonix Operations Team
May 13, 12:14 BST