Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 28/09 03:10 until 28/09 04:00. In the event a roll back of the change, partners may experience an outage up to 04:30.

Brand Impacted: EE

Maintenance Start Date/Time: 28/09/2020 03:00

Maintenance End Date/Time: 28/09/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do no hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 22, 09:25 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

***This is to inform you that the maintenance initially planned on 14th September 2020, 22:00 (BST) until 15th September 2020, 07:00 (BST) has been rescheduled and will be performed between 22:00 (BST), 28th September 2020 until 07:00 (BST), 29th September 2020.***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 29th September until 02:00 (BST) 29th September, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 11, 12:49 BST

Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work will take place overnight between 22:30 on Monday 28th Sep and 06:00 on Tuesday 29th Sep (Times in BST). Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 17, 11:18 BST

Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 25, 11:30 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.


Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 30/09 22:15 until 01/10 01:15. In the event a roll back of the change, partners may experience an outage up to 04:00.

Brand Impacted: EE

Maintenance Start Date/Time: 30/09/2020 22:00

Maintenance End Date/Time: 01/10/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 24, 09:17 BST

Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaign Breakdown Table - automated email containing the campaign analysis report to specified users when a campaign closes

2) Subscriber Data - SMS response to be available to all users not just Admin

3) Campaign Rounds - ability to edit an individual round within a schedule

4) Campaign Breakdown Table and Marketing Breakdown Table - change to the way entries are associated to a push

5) Addition of Label functionality within Campaigns - allows users to add labels to campaigns, enabling the user to group all campaign types, regardless of the client or service.

6) Interactions Reporting - addition of a label filter in order to view the Interactions within campaigns that have a specific label

There is no anticipated interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Sep 25, 11:26 BST

Dear Customer

Please be advised we have received the following notification from Virgin regarding a planned outage impacting Premium SMS on the below date and time.

This email is to notify you that there is planned maintenance @21:00 on 04/10 to 7:40 on 05/10 UK time

There will be an outage impacting payment providers and aggregators during the deployment between 02:00 – 06:00 on 05/10

Date\Time:

Change window: 21:00 on 04/10 to 7:40 on 05/10 UK time

Outage window: 02:00 – 07:40 on 05/10 UK time

Impact:

- Outage to payment providers and aggregators between 02:00 to 06:00 on 05/10 UK time

- Services will be unavailable during the outage window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 25, 14:07 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time:

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 05/10 22:15 until 06/10 02:00. In the event a roll back of the change, partners may experience an outage up to 05:55.

Brand Impacted: EE

Maintenance Start Date/Time: 05/10/2020 22:00

Maintenance End Date/Time: 06/10/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 28, 17:34 BST

Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time:

"An essential maintenance will take place on 06/10/2020 22:00 (BST) until 07/10/2020 17:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/10/2020 00:10 (BST) until 07/10/2020 05:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 21, 10:38 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that the essential maintenance planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 13th October, 2020 until 02:00 (BST) 13th October, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Posted on Sep 17, 11:50 BST