All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the above date and time.

The maintenance will be to include a new feature release which will give customers the ability to start a draw by clicking a separate confirm button rather than inputting the total entries into the calculation field.

This feature will be for configured clients only and will be available upon request.

Any existing clients who use the calculation field will continue to see the current configuration.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Posted on Sep 12, 14:36 BST
O2 Planned Maintenance: Billing Outage Stage 2 Sep 19, 22:00 - Sep 20, 06:00 BST
Update - Dear Customer

Please be advised we have received confirmation from O2 that the scheduled billing outage for this evening is going ahead as planned, as per the previous communication.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 19, 13:51 BST
Scheduled - Dear Customer

Please be advised we have received the below communication from O2 regarding the planned billing outages:

This e-mail is being sent to notify you of some changes in dates from those detailed in the original e-mail notification that was sent on 23rd August

The work that was scheduled for last weekend did not take place due to a server issue and has therefore been re-scheduled.

Please note that only stage 1 is confirmed as approved. We will notify you once stages 2 & 3 are confirmed as approved but these are the dates scheduled.

The new dates/times are as follows:-

Stage 1 will take place overnight between 22:00 on Wednesday 13th September and 06:00 on Thursday 14th September. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.

Stage 2 will take place overnight between 20:00 on Tuesday 19th September and 06:00 on Wednesday 20th September. Service outage will start at 23:30hrs with an expected period of 1.5 hours downtime.

Stage 3 will take place overnight between 23:00 on Tuesday 17th October and 06:00 on Wednesday 18th October. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.

Please accept our apologies for any inconvenience caused.

Kind regards

Fonix Operations Team
Sep 8, 11:42 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Resolved - This incident has been resolved.
Sep 15, 11:41 BST
Monitoring - Dear Customer

Please be advised the issue impacting Vodafone direct billing now seems to be resolved.

We have not received any information from Vodafone as to the root cause of the issue.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 14, 18:00 BST
Update - Dear Customer,

Please be advised Vodafone are still experiencing issues on their Direct Billing platform and they are still investigating.

We will update you again as soon as we have any further information.

Kind regards,

Fonix Operations Team
Sep 14, 17:30 BST
Investigating - Dear Customer,

Please be advised Vodafone are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Sep 14, 09:29 BST
Resolved - This incident has been resolved.
Sep 15, 11:37 BST
Investigating - Dear Customer

Please be advised Vodafone are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Sep 12, 17:50 BST
Sep 13, 2017
Completed - Dear Customer

Please be advised the planned maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 13, 15:29 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the above date and time.

The maintenance will be an update to allow us to retry notifications to clients for a period of 24 hours.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 8, 15:47 BST
Sep 12, 2017
Completed - Dear Customer

Please be advised Three completed the planned maintenance successfully.

Kind regards

Fonix Operations Team
Sep 12, 09:18 BST
Scheduled - Dear Customer

Please be advised we have received the below communication from Three regarding an emergency maintenance outage on the above date and time.

An emergency maintenance outage will take place on 12th September, 2017 from 00:30 (BST) until 04:00 (BST). Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 (BST) until 03:30 (BST) on 12th September, 2017. Texts from Three customers will not be sent.”

Kind regards

Fonix Operations Team
Sep 8, 16:02 BST
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017
Completed - Dear Customer

Please be advised the scheduled maintenance was completed successfully.

There was no impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 7, 16:25 BST
Scheduled - Dear Customer

Please be advised we are undertaking planned maintenance on the above date and time to update our EE security certificate in line with EE's policy.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 4, 14:28 BST
Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.