All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
VoiPay ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
CCBill Operational
Compliance Operational
Zensend Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Feb 19, 2017

No incidents reported today.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017
Completed - The scheduled maintenance has been completed.
Feb 14, 16:48 GMT
Scheduled - Dear Customer

Please be advised O2 have notified us of planned maintenance on the above date and time.

The maintenance is part of an upgrade program to the existing O2 SMSC.

There is no anticipated interruption to service during the maintenance window.

Please do not hesitate to contact us if you need any further information.

Kind regards

Fonix Operations Team
Jan 16, 09:49 GMT
Completed - The scheduled maintenance has been completed.
Feb 14, 16:48 GMT
Update - Dear Customer

Please be advised the below planned maintenance has been postponed.

The maintenance will now take place between 23:00 (UTC) 8th February and 04:00 (UTC) 9th February,

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 27, 15:16 GMT
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding a planned outage on their network.

This is to inform you that essential maintenance is planned on 2nd February from 23:00 (UTC) until 04:00 (UTC) on 3rd February 2017.

This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below for the expected outage period between 00:00 and 01:30:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 00:00 (UTC) until 01:30 (UTC) on 3rd February 2017. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Jan 16, 16:09 GMT
Completed - The scheduled maintenance has been completed.
Feb 14, 16:48 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

The maintenance is taking place to perform an upgrade on our reporting systems. During the maintenance window, our reporting dashboards will not be available for a period of approximately 15 mins.

There will be no impact to service during the maintenance window and all data will be available once the maintenance is completed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 30, 17:15 GMT
Resolved - This incident has been resolved.
Feb 14, 16:47 GMT
Identified - Dear Customer

Please be advised O2 are currently experiencing issues on their direct billing platform impacting a number of subscriber profile features, including MSISDN detection and look up functionality.

They are aware of the issue and investigating as a matter of urgency.

Billing transactions are not being impacted at present.

Kind regards

Fonix Operations Team
Feb 8, 16:50 GMT
Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017
Resolved - Dear Customer

Please be advised Three have now confirmed the issue has been resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Feb 9, 13:34 GMT
Identified - Dear Customer

Please be advised Three are currently experiencing intermittent billing issues affecting Premium SMS and Direct Billing services.

They experienced an outage between 7am and 8am but we are seeing successful transactions processing again.

Three are aware of the issue and will provide a further update at 10am.

Kind regards

Fonix Operations Team
Feb 9, 09:15 GMT
Feb 7, 2017
Resolved - Dear Customer

Please be advised the intermittent issue impacting the Vodafone direct billing platform has now been resolved.

Vodafone have yet to confirm the root cause of the issue.

We will update you if we receive any further information.

Kind regards

Fonix Operations Team
Feb 7, 13:04 GMT
Identified - Dear Customer

Please be advised Vodafone are experiencing intermittent issues impacting their direct billing platform.

Vodafone are aware of the issue and they are currently investigating.

As soon as we have further information we will update you.

Kind regards

Fonix Operations Team
Feb 7, 10:36 GMT
Feb 6, 2017

No incidents reported.

Feb 5, 2017

No incidents reported.