All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: fpay Upgrade Feb 27, 10:00-14:00 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The release will include some changes as per the below:

As part of this release the response of the API used by merchants to create a new payment session in fPay at the address https://fpay.fonix.io/rest/sessions/create is going to include two additional values upon success.

The JSON response is going to be structurally unchanged, therefore no action is required from our merchants assuming the response is parsed correctly as a JSON value.

The two new values are going to be added to the inner JSONObject called "session", the values are:

payment_url: provides an (escaped) absolute url that merchants can use to redirect the end-user to the payment page.

guid: is the transaction id that can be used by merchants to check the status of the transaction using the new "Transaction Status" API.

New Transaction Status API:

A new API is going to be available for merchants to query the status of the transaction through a GET request at the address https://fpay.fonix.io/rest/v2/transactions/status/{transaction_id} passing the X-API-KEY header with the API key of your service.

The response contains the same information as the charge report in a JSON format

Please note that like the charge report, the msisdn is going to be returned only if the transaction is successful.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Feb 21, 14:46 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1) Filters to be pinned open on all screens
2) Maintain selected filters when exporting reports on the marketing breakdown table
3) Ability to filter on excluded jobs and select jobs from other associated clients in SMS Sender
4) Ability to select multiple campaigns and select / delete all in whitelist and excluded campaigns in SMS Sender
5) Count will appear on each page within lists with the total number on that page

There is no anticipated interruption to service during the maintenance window,

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Feb 20, 16:07 GMT
Sonar Response Time ?
Fetching
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019
Resolved - Dear Customer

Please be advised the intermittent issue impacting Three direct billing has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 20, 07:57 GMT
Investigating - Dear Customer

Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Feb 20, 04:05 GMT
Feb 19, 2019
Resolved - Dear Customer

Please be advised the intermittent issue impacting EE Premium SMS has now been resolved.

The issue was caused by a connectivity issue on the EE platform.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 19, 08:53 GMT
Identified - Dear Customer

We have been advised by EE that they are experiencing technical issues with equipment overheating. Due to this, service levels for T-Mobile will continue to be interrupted.

Kind regards,

Fonix Operations Team
Feb 18, 22:47 GMT
Investigating - Dear Customer

Please be advised that EE - T Mobile are currently experiencing intermittent issues impacting premium sms.

The issue has been raised into EE who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Feb 18, 20:33 GMT
Feb 18, 2019
Completed - Dear Customer

Please be advised the below planned maintenance on the Three network has been completed successfully.

Kind regards

Fonix Operations Team
Feb 18, 07:36 GMT
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to the below services is expected between 01:50 (UTC) and 06:15 (UTC) on 18th February, 2019:

• Billing
• Premium SMS
• 3API application, used for Direct Carrier Billing services

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 13, 12:51 GMT
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Completed - Dear Customer

Please be advised O2 have postponed the below planned maintenance.

We will confirm the revised date as soon as possible.

Kind regards

Fonix Operations Team
Feb 13, 17:02 GMT
Scheduled - Dear Customer

Please be advised we have received the below notification from O2 regarding planned maintenance on the below date and time.

What are we doing?
We’re updating our Charge to Mobile (c2m) consumer bad debt capability on Wednesday 13th February.

How will this Impact you?
We’re making the change from 22:00 on Wednesday 11th February and the service will be down for an estimated 60 mins from 22:30 until 23:30.

Should we run into any issues and need to back the change out, they’ll be a further 60 mins service downtime.

If you are running subscription services please do not submit any re-bill requests to Fonix during this time.

If you have any questions please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Feb 11, 10:02 GMT
Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.