All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing Jan 21, 22:00 - Jan 22, 07:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 21/01 22:45 until 22/01 02:00. In the event a roll back of the change, partners will experience an outage up to 03:15.

Brand Impacted: EE

Maintenance Start Date/Time: 21/01/2021 22:00

Maintenance End Date/Time: 22/01/2021 07:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 19, 09:28 GMT
Planned Maintenance: EE Direct Billing Jan 24, 22:00 - Jan 25, 06:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 24/01/2021 22:00 until 25/01/2021 04:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 24/01/2021 22:00

Maintenance End Date/Time: 25/01/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 20, 17:21 GMT
Planned Maintenance: EE Direct Billing Jan 26, 22:00 - Jan 27, 06:30 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for Pre-Pay end users ONLY. Please note, the expected outage is from 27/01 00:05 until 27/01 04:25. In the event a roll back of the change, partners will experience an outage up to 06:30.

Brand Impacted: EE

Maintenance Start Date/Time: 26/01/2021 22:00

Maintenance End Date/Time: 27/01/2021 06:30

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times for Pre-Pay end users.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 19, 16:43 GMT
Sonar Response Time ?
Fetching
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021
Completed - Dear Customer

Please be advised Three have confirmed that the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 20, 09:10 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.

An essential maintenance will take place on 19/01/2021 23:00 (GMT) until 20/01/2021 05:00 (GMT) .

Disruption to the below service is expected between 20/01/2021 00:30 (GMT) Until 20/01/2021 02:35 (GMT)

• Billing

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 20/01/2021 00:30 (GMT) Until 20/01/2021 02:30 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 19, 17:27 GMT
Completed - The scheduled maintenance has been completed.
Jan 20, 09:09 GMT
Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding a planned billing outage on the below date and time.

An essential maintenance will take place on 18/01/2021 22:00 (GMT) until 19/01/2021 17:00 (GMT) .

Disruption to the below service is expected between 19/01/2021 00:00 (GMT) Until 19/01/2021 06:00 (GMT)

• Billing

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 19/01/2021 00:00 (GMT) Until 19/01/2021 06:00 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 6, 09:03 GMT
Jan 19, 2021
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 19, 10:18 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between 18/01/2021 22:30 - 19/01/2021 06:00 (times in BST). Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 12, 09:13 GMT
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 19, 10:17 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding a planned outage impacting their Direct Billing platform on the below date and time.

Please be informed that as a part of Vodafone Group Data Centre migration project, there is a planned outage on the below date and time.

This activity will be implemented on a country-by-country basis with the switchover of the VF-UK environment planned for 19th Jan 2021

During the standard maintenance window (01:00-05:00) on the day of the switchover, Charge to Bill services will be in-accessible during the migration period.

Please note , during the database move, this will require a total outage. The actual downtime experienced within this window will be dependent upon size of the database to be migrated.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 15, 11:08 GMT
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 19, 10:17 GMT
Scheduled - Dear Customer

Please be advised we have received the following communication from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 18/01/2021 22:00 until 19/01/2021 04:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 18/01/2021 22:00

Maintenance End Date/Time: 19/01/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 13, 11:12 GMT
Completed - The scheduled maintenance has been completed.
Jan 19, 10:16 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance is a routine upgrade to our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 7, 14:13 GMT
Jan 18, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 18, 18:46 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following items:

1) Campaign View Page – inherit existing shortcode when adding a new keyword to a campaign
2) Remove Live Page from Campaign Manager Navigation menu
3) Replace Orange and T-Mobile branding with EE in reporting
4) Edit selection area of Child Campaigns has been increased

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 12, 12:18 GMT
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:30 GMT
Scheduled - Dear Customer

Please be advised we have just received a notification from Vodafone regarding planned maintenance impacting their Billing Platform.

The maintenance will be performed between 13/01/2021 at 23:35:00 and 14/01/2021 at 08:15:00 with expected outage between 14/01/2021 at 00:15 and 14/01/2021 at 04:15.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 13, 23:15 GMT
Jan 13, 2021
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Resolved - Dear Customer

Please be advised that the O2 connectivity was re-established at 22.47.
All messages were queued and delivered once the issue was resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Jan 9, 23:16 GMT
Investigating - Dear Customer

Please be advised that O2 are currently experiencing a loss of connectivity on their network since 22:03 impacting MO/MT traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Jan 9, 22:28 GMT
Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.