All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
?
Operational
Vodafone-UK
?
Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
?
Operational
Premium SMS Gateway
?
Operational
Direct Billing and Payforit
?
Operational
Campaign Manager Platform
?
Operational
Voice Shortcodes
?
Operational
Operator Age Verification
?
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing
Oct 20, 00:00-03:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time:
This is to inform you that essential maintenance is planned for the below date and time.
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 20th October till 03:00 (BST) 20th October, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 1, 17:21 BST
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time:
This is to inform you that essential maintenance is planned for the below date and time.
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 20th October till 03:00 (BST) 20th October, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 1, 17:21 BST
Emergency Planned Maintenance: Three Billing Outage
Oct 21, 20:00-22:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.
This is to inform you that the essential maintenance has been planned for the above date and time.
An essential maintenance will take place on 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST).
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST). Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Kind regards
Fonix Operations Team
Posted on Oct 21, 19:20 BST
Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.
This is to inform you that the essential maintenance has been planned for the above date and time.
An essential maintenance will take place on 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST).
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST). Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Kind regards
Fonix Operations Team
Posted on Oct 21, 19:20 BST
Planned Maintenance: Three Direct Billing
Nov 3, 00:00-04:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
This is to inform you that essential maintenance is planned for the below date and time.
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 3rd November till 04:00 (BST) 3rd November, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 8, 09:34 BST
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
This is to inform you that essential maintenance is planned for the below date and time.
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 3rd November till 04:00 (BST) 3rd November, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 8, 09:34 BST
Planned Maintenance: Three Direct Billing
Nov 9, 22:00 - Nov 10, 07:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
*** This is to inform you that maintenance has been scheduled and will be performed between 22:00 (BST) 09th November until 07:00 (BST) 10th November, 2020.***
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 10th November till 04:00 (BST) 10th November, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 8, 14:57 BST
Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.
*** This is to inform you that maintenance has been scheduled and will be performed between 22:00 (BST) 09th November until 07:00 (BST) 10th November, 2020.***
Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 10th November till 04:00 (BST) 10th November, 2020.
The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 8, 14:57 BST