All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
?
Operational
Three-UK
?
Operational
EE-UK (T-Mobile & Virgin)
?
Operational
EE-UK (Orange)
?
Operational
Vodafone-UK
?
Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
?
Operational
Premium SMS Gateway
?
Operational
Direct Billing and Payforit
?
Operational
MCRM Platform (Radar)
?
Operational
Voice Shortcodes
?
Operational
Operator Age Verification
?
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: Three Billing Outage
Nov 21, 22:45 - Nov 22, 17:30 GMT
Dear Customer
Please be advised we have received the following communication from Three regarding planned maintenance on the below date and time.
An essential maintenance outage will take place on 21/11/2019 22:45 (GMT) until 22/11/2019 17:30 (GMT). Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 (GMT) on 22nd November 2019 until 06:00 (GMT) on 22nd November 2019. Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Kind regards
Fonix Operations Team
Posted on Nov 15, 09:49 GMT
Please be advised we have received the following communication from Three regarding planned maintenance on the below date and time.
An essential maintenance outage will take place on 21/11/2019 22:45 (GMT) until 22/11/2019 17:30 (GMT). Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 (GMT) on 22nd November 2019 until 06:00 (GMT) on 22nd November 2019. Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Kind regards
Fonix Operations Team
Posted on Nov 15, 09:49 GMT
Planned Maintenance: EE Direct Billing
Nov 24, 20:00 - Nov 25, 04:20 GMT
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance on their direct billing platform on the below date and time.
Maintenance Details:
Due to emergency system maintenance, it may not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for T-Mobile and EE branded end users between 20:00 and 04:20. Should a backout be required for the maintenance, the service may be unavailable until 09:30.
Brand Impacted: EE
Maintenance Start Date/Time: 24/11/2019 20:00
Maintenance End Date/Time: 25/11/2019 04:20
Service Impact:
Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times. Orange branded end users will be unaffected.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 19, 15:22 GMT
Please be advised we have received the following notification from EE regarding planned maintenance on their direct billing platform on the below date and time.
Maintenance Details:
Due to emergency system maintenance, it may not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for T-Mobile and EE branded end users between 20:00 and 04:20. Should a backout be required for the maintenance, the service may be unavailable until 09:30.
Brand Impacted: EE
Maintenance Start Date/Time: 24/11/2019 20:00
Maintenance End Date/Time: 25/11/2019 04:20
Service Impact:
Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times. Orange branded end users will be unaffected.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 19, 15:22 GMT
PSA Notice: Update Service Registration Now
Dec 2, 09:00-10:00 GMT
Dear Customer
Please be advised we have received the below notification from the Phone-paid Services Authority regarding the new service registration requirement.
All customers must update the PSA website with the required details for all registered services by 2nd December 2019. Please note the information required is comprehensive, so we would recommend completing the details as soon as possible.
"The service registration update is here
You have until 02 December 2019 to update your service details and comply with this new Code requirement.
Why are we doing this and what are the changes about?
Registration was introduced seven years ago and has not been updated since. In that time, the phone-paid service market has evolved considerably. These changes will bring more efficiency in:
• consumers finding all the information they need on the service they used (what the service is about, how much it costs, how they’re being charged and how to contact the provider) and increasing their confidence in phone-paid services
• the PSA running effective market analysis, service monitoring and due diligence instead of directing consumers due to inaccurate/incomplete Service checker results.
How do I update my service registration?
Next when you log into your PSA registration you’ll be able to see a list of all your current services. You will need to go into each service and fill in all the missing information. Once you do this, the status of the service will change to 'Complete' and you’re done.
We will then check all the information you entered to make sure it’s accurate. If we find any missing information or discrepancies, we will get in touch with you."
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Compliance Team
Posted on Sep 3, 11:25 BST
Please be advised we have received the below notification from the Phone-paid Services Authority regarding the new service registration requirement.
All customers must update the PSA website with the required details for all registered services by 2nd December 2019. Please note the information required is comprehensive, so we would recommend completing the details as soon as possible.
"The service registration update is here
You have until 02 December 2019 to update your service details and comply with this new Code requirement.
Why are we doing this and what are the changes about?
Registration was introduced seven years ago and has not been updated since. In that time, the phone-paid service market has evolved considerably. These changes will bring more efficiency in:
• consumers finding all the information they need on the service they used (what the service is about, how much it costs, how they’re being charged and how to contact the provider) and increasing their confidence in phone-paid services
• the PSA running effective market analysis, service monitoring and due diligence instead of directing consumers due to inaccurate/incomplete Service checker results.
How do I update my service registration?
Next when you log into your PSA registration you’ll be able to see a list of all your current services. You will need to go into each service and fill in all the missing information. Once you do this, the status of the service will change to 'Complete' and you’re done.
We will then check all the information you entered to make sure it’s accurate. If we find any missing information or discrepancies, we will get in touch with you."
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Compliance Team
Posted on Sep 3, 11:25 BST