All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
VoiPay ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
CCBill Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
O2 Compliance Notification Sep 27, 10:30 - Nov 1, 09:00 BST
Dear Customer

Please see below a communication we have received from O2 regarding changes to their code of practice. Please review this and make any necessary changes to your services to ensure they adhere to the below mandate.

Following a review of services running on the O2 network and complaints received by consumers we inform you that O2 are issuing an update to the Payforit mandate released in 2012.

The updated mandate reads as follows:

The Payforit scheme must be used where a service and/or content, is discovered, delivered and/or consumed through an O2 network or Wifi connected device, charging the user the cost of their content to their O2 mobile phone bill or decrementing from their O2 pre-pay account unless given written approval for an exemption by O2.

The PFI mandate will be enforced from 1st November. From this date any services found to not be complying with the mandate through WMC monitoring will then be subject to O2s compliance review process including the issue of a red card to suspend immediately should this be required. These services will then need to move to the PFI scheme as instructed through the mandate.

O2 reserves the right to modify the mandate as deemed appropriate.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 27, 10:04 BST
Three Planned Maintenance Sep 27, 22:00 - Sep 28, 06:00 BST
Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

This is to inform you that essential maintenance is planned for the above date and time. Impact on the systems that interact with our billing system is not expected.

The primary change time will be between 02:00-03:00 (UTC+1) 28th September 2016 please advise if you see any disruption to service during this window.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you need further information.

Kind regards

Fonix Operations Team
Posted on Sep 15, 13:14 BST
O2 Planned Premium SMS Outages Oct 2, 22:00 - Oct 3, 06:00 BST
Dear Customer

Please see below a communication we have received from O2 regarding 2 planned Premium SMS outages, with the first taking place on the above date and time.

The work is taking place in two stages.

Stage 1 will take place overnight between 22:00 on Sunday 02nd October and 06:00 on Monday 03rd October.

Stage 2 will take place overnight between 22:00 on Sunday 09th October and 06:00 on Monday 10th October.

Each stage will have a change window of 22:00 Sunday night to 06:00 on Monday morning and within that window the expected downtime is 2-3 hours beginning at 22:00.

During the 2-3 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regard

Fonix Operations Team
Posted on Sep 23, 09:29 BST
Three Planned Maintenance Oct 4, 22:00 - Oct 5, 06:00 BST
Dear Customer

Please see below a communication we have received from Three regarding planned maintenance on the above date and time.

This is to inform you that essential maintenance is planned for the above date and time. Impact on any systems that interact with our billing system is not expected.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 23, 11:17 BST
Three Planned Maintenance Oct 5, 22:30 - Oct 6, 06:00 BST
Dear Customer

Please be advised we have received the below communication from Three regarding planned maintenance on the above date and time.

This is to inform you that essential maintenance is planned for the above date and time on the Three SMSC Birmingham platform, this is expected to cause a short duration interruption to your service.

If Partners remain connected to both sites the expected impact is:

We do not expect SMPP/UCP applications to disconnect but traffic being rejected temporarily during the SMSC core process restart.
Traffic originated from Partners will not be processed for approximately 3 minutes intermittently between 05/10/2016 22:30:00 (UTC+1) and 06/10/2016 05:00:00 (UTC+1) during the upgrade.

This traffic should be retried and shall be successful in the retry. However we suggest not to plan any Major Campaigns during this time.
Traffic originated from Subscribers towards the Partners will suffer delay of approximately 30 minutes.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please note we are connected to both SMSCs and as such do not expect any interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Sep 20, 14:06 BST
Vodafone Compliance Notification Nov 1, 00:00-09:00 BST
Dear Customer

Please see below a communication we have received from Vodafone regarding changes to their compliance code of practice. Please ensure you read this and make any required changes.

This notice has these elements to it.

1. Restating the Vodafone Payforit (PFI) Mandate

2. The removal of the Co-Reg Exemption to the PFI mandate

3. The evolution of Red Cards issued by Vodafone

4. The removal of the 120 day inactivity rule

Please be reminded that Vodafone re-affirmed the PFI Mandate on 11.4.13 which states:

Vodafone Limited requires that if a service is discovered and/or delivered by means of WAP/WEB sites, (discovery is not limited to but includes; online banners, search terms, QR codes) that the Payforit (PFI) Scheme rules using the Vodafone Charge to Bill platform(CTB) are used and adhered to. No PFI accredited customer shall be transferred over to Premium SMS billing. Failure to comply is a breach of your premium rate Services Agreement.

An example of a service that should be converted to Payforit are quiz and competition services that ask questions online and should be monetised using PFI.

The previous re-statement of the PFI mandate (26.11.15) has led to a view by some Merchants that it was an invitation to construct promotional mechanisms which intend to subvert the PFI Mandate. The prime example of this is to use a survey site to create a mechanism to collect names, MSISDNs and email addresses, then email the Vodafone customers with an offer, in that offer there is a link leading to an online promotional material and a PSMS competition entry. Vodafone has issued warnings informally for a number of weeks and has used the white card process to advise Merchants and Aggregators that this activity of email campaigns and lead generation sites falls outside of the Vodafone PFI Mandate. For the avoidance of doubt these services are consumed (delivered) on line and therefore must use a Payforit two step mechanism.

In support of this Vodafone gives notice that going forward there are no exemptions for services that run inside the Co-Reg website page as agreed with industry last year. To the date of this notice Vodafone has been unable to identify services running on the industry agreed Co-Reg pages. Therefore Vodafone removes the Co-Reg exemption from the 1st November 2016.

Moving forward services found outside of agreed exemptions to the PFI mandate will receive Red Cards.

Further to this Vodafone gives notice that the conditions of the Red Card issued by Vodafone will change from the 1st November 2016. The current system assumed that Merchants were working with Vodafone to improve compliance and meant that the Red Card process was; find, suspend, fix and relaunch. It transpires that upon analysis of Red Cards that have been issued, that the same merchants are being re-issued similar Red Cards within a fortnight. To ensure that Merchants are have time to stabilise the situation, Vodafone will issue Red Cards with a minimum 10 day suspension applied. This minimum 10 day suspension from the Vodafone network will stop new acquisition and revenue accrued in this period will also be clawed back.

Vodafone also confirms that the 120 day inactivity rule currently in the PFI code of practice will be no longer form a part of the Vodafone compliance code of practice.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Sep 19, 09:50 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016
Resolved - Dear Customer

Please be advised we have seen no further issues since the intermittent issues earlier this evening.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 22, 21:25 BST
Monitoring - Dear Customer

Please be advised T-mobile experienced an intermittent issue on their billing platform between 6pm and 6.30pm which may have caused some messages to be delayed.

All messages have since processed and the issue appears to be resolved.

We will continue to monitor and update you if required.

Kind regards

Fonix Operations Team
Sep 22, 18:38 BST
Sep 21, 2016
Completed - Dear Customer

Please be advised this maintenance has been postponed.

We will notify you as soon as we have revised timings.

Kind regards

Fonix Operations Team
Sep 21, 13:25 BST
Scheduled - Dear Customer

Please be advised O2 have notified us of planned maintenance on the above date and time.

The work is to make some changes to their live database. They do not anticipate any interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 20, 13:53 BST
Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016
A complete outage for sending premium MTs and receiving MOs was experience between 6:21 and 7:10 (BST). MTs were queued on our side during this outage and MOs should have been queued on TMobile during this outage. However, due to the low volume of MOs received after connectivity was re-established we do not believe we have received these MOs yet and it is possible they have been lost.
Sep 16, 19:17 BST
Resolved - Dear Customer

Please be advised that we are now seeing MT's processing successfully on T-Mobile.

We will continue to monitor over the coming hours.

Kind regards

Fonix Operations Team
Sep 16, 16:47 BST
Update - Dear Customer

Please be advised that T-Mobile are aware of the issue and are investigating and working to resolve the issues.

Kind regards

Fonix Operations Team
Sep 16, 16:15 BST
Identified - Dear Customer

Please be advised that T-Mobile are currently experiencing intermittent issues on their network since 12:45 may impact traffic.

The issue has been raised into T-Mobile who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Sep 16, 13:12 BST
Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.