All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Zensend Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please be advised we have received the below notification from Vodafone regarding consumer spend caps on Direct Billing services.

Vodafone is changing the monthly spend limit on Charge to Bill transactions to £50 per subscriber. This will come into effect from today, Friday 21st July 2017.

Vodafone will be sending an SMS to anyone that gets to £40 with a spend reminder that they are near their new monthly limit.

Please note this limit is being applied by Vodafone and the SMS notifications will be triggered by Vodafone.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Jul 21, 14:40 BST
Dear Customer

Please be advised we have received an updated version of the EE code of practice.

Please ensure you circulate to relevant parties within your business.

https://fonix.com/fonix/ee_code_of_practice_v10.2.pdf

We would like to draw your attention to the below points in particular:

8.5. EE does not permit Facebook advertising without prior permission.

10.1. Any Content Service with a charge of a minimum of £5 per week, £20 a month or more than £10 in a single transaction, must be submitted to EE for review and prior-approval, before being marketed and provided to EE End Users.

13.3. In the event an End User contacts an L1 or L2 to complain about a subscription Content Service and evidence exists that the End User has not interacted with the Content in 120 days post subscription, then a refund must be provided in full without question. This applies to Content Services where an interaction is required.

13.4. Subscription Retry policy for Direct Billing
13.4.1. No retries on Post-pay End-Users
13.4.2. Pre-pay users may be retried 3 times on day 1, twice on day 2 then once per day until the end of the billing cycle.

13.6. For SMS Subscription Content Services, the same short code for initiating the service (MO) should be the same as billing the service (MT). This requirement is valid for all new Content Service from August 2017.

17.1. Irrespective of the number of requests made by the End User, a maximum of £30 (including VAT) may be charged to an End User in any single day. An alternative charging mechanism may not be used once the £30 limit has been reached. For example, you are not permitted to start billing via MT SMS when the End User has spent £30 on Direct Billing. Where this limit has been exceeded and EE is exposed to bad debt, the total sum of the bad debt will be retained from any revenue share payments for PRS. The monthly spending limit per End User is 300 Euros per month.

17.2. Independently under PSD2, the spending limits will be 50 Euros per day and 300 Euros a month.

18.1.1. Recycled numbers - End User Telephone Numbers (MSISDN) of End Users relinquishing them (for example if they cancel their contract with EE) may be recycled after a period of 3 months. Therefore, if a subscriber has not been active for a period of 3 months that subscriber must be removed from databases which are used to send messages or billing requests

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Compliance Team
Posted on Jul 21, 15:03 BST
Update - Dear Customer

Please be advised the planned Virgin maintenance has been postponed.

The maintenance will now take place on Tuesday 25th July between 10am and 2pm.

Please do not hesitate to contact us if you need any further information

Kind regards

Fonix Operations Team
Jul 19, 09:35 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our SMS Gateway and Direct Billing platform on the above date and time.

The work being undertaken is to implement the second stage integration into the new Virgin platform. There is no anticipated downtime or impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 14, 11:51 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager on the above date and time.

The release will include the addition of the below functionality:

- When creating a push within SMS sender, there will be the ability to select a campaign or multiple campaigns to pull all MSISDNs that entered the respective campaigns into the scheduled push
- Within the Interactions reporting page free to consumer messages will now show as well as premium messages

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Aug 14, 16:57 BST
Planned Maintenance: fpay Update Aug 17, 10:00-14:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the above date and time.

The maintenance will involve additional functionality to block at a platform level, any subscription re-bill attempts if the user has not been successfully billed for 90 days.

This is being implemented as a compliance measure based on the MNO's recycling mobile numbers at 90 days.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Aug 10, 12:00 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017

No incidents reported.

Aug 15, 2017
Resolved - Three scheduled maintenance has completed.
Aug 15, 09:58 BST
Identified - This outage was expected and is part of the planned maintenance scheduled between 14th August from 21:30 (BST) until 15th August 2017 at 11:00 (BST).
Aug 14, 23:39 BST
Investigating - Dear Customer

Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Aug 14, 23:35 BST
Resolved - Three scheduled maintenance has completed.
Aug 15, 09:57 BST
Investigating - Dear Customer

Please be advised that Three are currently experiencing issues on their network since 23:00 impacting MO/MT/Direct Billing traffic.

The issue is part of the scheduled maintenance.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Aug 14, 23:43 BST
Completed - Dear Customer

Please be advised Three have completed their planned maintenance.

Kind regards

Fonix Operations Team
Aug 15, 06:30 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on their billing platforms on the above date and time.

As you are aware, Three have a need to carry out regular billing maintenance where the billing systems may be down for a period of time during the month.

The next maintenance outage will take place on 14th August from 21:30 (BST) until 15th August 2017 at 11:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 21:35 on 14th August until 06:35 (BST) on 15th August 2017. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 10, 17:12 BST
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
Completed - Dear Customer

Please be advised the planned maintenance has been successfully completed.

There was no impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Aug 10, 10:47 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the above date and time.

This is a routine upgrade and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 3, 13:33 BST
Resolved - Dear Customer,

Please be advised we are now seeing successful direct billing transactions on EE.

EE has notified us that this was due to Network changes which had taken place.

Kind regards

Fonix Operations Team
Aug 10, 08:14 BST
Investigating - Dear Customer,

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Aug 10, 01:07 BST
Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017

No incidents reported.