All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer

Following on from a full consultation and review of subscription services in the market, please find below a notice from the Phone-Paid Services Authority (PSA) regarding the introduction of new Special Conditions to be implemented by 1st November 2019.

"Following a full examination of services which make recurring charges to a consumer’s phone bill in exchange for digital content - such as games, music streaming or videos - the Phone-paid services Authority has introduced new Special conditions for subscription services.

Following a full consultation on subscription services, the new requirements will raise standards in the market to meet consumer expectations. There are three major changes which all providers of services will have to comply with or they will be in breach of the Code of Practice and potentially subject to sanctions which may include significant financial penalties:

1. A two-stage sign-up process will be required where the first stage requires an opt-in using either a PIN, account and password or Mobile Originating SMS. This must be followed by a second opt-in confirmation stage.

2. Greater clarity in ensuring that consumers are aware they are in a payment environment and signing up to a phone-paid subscription.

3. A receipt must be issued after every charge.

Many services meet the new requirements. But the new rules bring clarity to the industry and are designed to remove confusion, accidental sign up, and to prevent deliberate deception. This consistency is in line with good practice in other online payment processes."

You can find the full notice on the below link:

https://psauthority.org.uk/news/news/2019/august/new-special-conditions-for-subscription-services

You can find the full consultation on the below link:

https://psauthority.org.uk/research-and-consultations/consultations/2019/february/consultation-on-the-regulatory-framework-for-phone-paid-subscriptions

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Aug 7, 11:55 BST
Sonar Response Time ?
Fetching
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 12:58 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

"Disruption to Premium SMS services is expected between 16/08/2019 00:15 (BST) and 16/08/2019 02:45 (BST).

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 8, 14:52 BST
Aug 15, 2019

No incidents reported.

Aug 14, 2019
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 14, 09:04 BST
Update - Dear Customer

Please be advised the planned maintenance has been postponed, and will now take place on the below date and time.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 12, 10:19 BST
Scheduled - Dear Customer

Please be advised we have received a notification from our hosting provider regarding planned maintenance on the below date and time.

As a result of this planned maintenance we will be migrating to a new database server.

During the maintenance window there will be a small delay of up to 20 minutes receiving MO messages and sending MT messages via the SMS Gateway, and processing Direct Billing requests.

All messages and direct billing requests will be queued and delivered on completion of the maintenance.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 9, 14:46 BST
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Completed - Dear Customer

Please be advised EE has confirmed that the below maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 9, 09:08 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from EE regarding planned maintenance on the below date and time.

Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.

Maintenance Start Date/Time: 09/08/2019 00:30

Maintenance End Date/Time: 09/08/2019 08:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 5, 10:16 BST
Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - Dear Customer

Please be advised EE has confirmed the issue impacting their direct billing platform was resolved at approximately 3.30pm.

We have been monitoring since this time and we are seeing successful transactions being processed.

Please do not hesitate to contact us if you have any queries

Kind regards

Fonix Operations Team
Aug 7, 17:02 BST
Identified - Dear Customer

Please be advised EE are currently experiencing an outage on their direct billing platform.

We have raised an incident and they are investigating.

We will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Aug 7, 14:33 BST
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Aug 7, 12:36 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1) Addition of bulk costs to the marketing report
2) Addition of bulk cost to the marketing breakdown table
3) Ability to add an end time to an individual round
4) Addition of rounds indicator on the campaigns page to denote if a campaign is a scheduled campaign
5) Add cost of reminder messages to the bulk cost on the reporting dashboard
6) Ability to send pushes to individual mobile numbers without needing to upload a .csv
7) New Subscriber Data page to allow clients to add user profile information

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 1, 09:29 BST
Resolved - Dear Customer

Please be advised the issues impacting EE Direct Billing platform appears to be resolved.

Please do not hesitate to contact us if you have any queries.
Kind regards,

Fonix Operations Team
Aug 7, 08:13 BST
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Aug 6, 23:18 BST
Aug 5, 2019
Completed - The scheduled maintenance has been completed.
Aug 5, 10:14 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from EE regarding planned maintenance on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.

Maintenance Start Date/Time:

02/08/2019 00:30

Maintenance End Date/Time:

02/08/2019 08:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 29, 15:43 BST
Completed - The scheduled maintenance has been completed.
Aug 5, 09:27 BST
Scheduled - Dear Customer

Please be advised EE have confirmed that they are actively migrating Orange UK subscribers over to the EE network.

This is an ongoing process with an estimated completion date of 30th September 2019.

For single payment services which require an MO, the network will automatically be identified as EE / T-mobile and processed accordingly.

For subscription services, once a mobile number is confirmed as being successfully migrated to EE, you will need to update the network to T-mobile in your systems and submit the request with the correct network operator code eetmo-uk.

Please note that as a result of this migration Fonix are no longer able to test services on the Orange network.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 30, 10:57 BST
Resolved - This incident has been resolved.
Aug 5, 09:27 BST
Identified - Dear Customer

Please be advised that due to a recent change made by Sky Mobile to their API, that was not communicated, we have been unable to correlate delivery reports to Premium MT messages.

As a result all Premium MT messages on Sky Mobile are currently reported as in a pending state when the user may have been charged.

We are implementing an emergency change to reflect the new API code and once configured delivery reports should be received as normal.

We will be undertaking a recovery process in order to update reporting with the correct status.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 31, 16:20 BST