All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required security update for all Fonix platforms.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Mar 4, 14:35 GMT
Planned Maintenance: EE Direct Billing Mar 9, 22:00 - Mar 10, 09:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 09/03 22:30 until 10/03 01:30. In the event of a roll back of the change, partners will experience an outage up to 06:30.

Brand Impacted: EE

Maintenance Start Date/Time: 09/03/2021 22:00

Maintenance End Date/Time: 10/03/2021 09:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Mar 3, 09:09 GMT
Planned Maintenance: O2 Premium SMS Mar 9, 22:30 - Mar 10, 06:00 GMT
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between – 09/03/2021 22:30 - 10/03/2021 06:00 (times in GMT).

Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Mar 4, 13:59 GMT
Sonar Response Time ?
Fetching
Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
Completed - Dear Customer

Please be advised EE have confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 5, 18:09 GMT
Scheduled - Dear Customer

Please be advised EE have informed us that due to an intermittent issue with one of their SMSC's they need to perform an emergency planned maintenance on the below date and time.

There is an expected outage of 15 minutes during the maintenance window, MO and MT messages will not be processed during this time.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 5, 16:28 GMT
Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 13:55 GMT
Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding a planned billing outage on the below date and time:

An essential maintenance will take place on 01/03/2021 22:00 (GMT) until 02/03/2021 17:00 (GMT) .

Disruption to the below service is expected between 02/03/2021 00:00 (GMT) until 02/03/2021 06:00 (GMT)

• Billing SingleView

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 02/03/2021 00:00 (GMT) until 02/03/2021 06:00 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 26, 10:17 GMT
Mar 3, 2021

No incidents reported.

Mar 2, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Mar 2, 18:27 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager and Winner Picker platforms on the below date and time.

The maintenance is a required security update.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 23, 13:21 GMT
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - Dear Customer

Please be advised EE fixed the issue impacting their Direct Billing platform at approximately 3.10am

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 25, 08:52 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Feb 24, 23:52 GMT
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 18:39 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the following updates:

1) Removal of Google Analytics from services
2) Added *Referrer-Policy=strict-origin-when-cross-origin* header to all responses from fpay

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions,

Kind regards

Fonix Operations Team
Feb 15, 11:32 GMT
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Feb 24, 18:38 GMT
Scheduled - Dear Customer

Please be advised we will be undergoing planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 18, 13:55 GMT
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.