All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Zensend Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please be advised we have received the below notification from Vodafone regarding consumer spend caps on Direct Billing services.

Vodafone is changing the monthly spend limit on Charge to Bill transactions to £50 per subscriber. This will come into effect from today, Friday 21st July 2017.

Vodafone will be sending an SMS to anyone that gets to £40 with a spend reminder that they are near their new monthly limit.

Please note this limit is being applied by Vodafone and the SMS notifications will be triggered by Vodafone.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Jul 21, 14:40 BST
Dear Customer

Please be advised we have received an updated version of the EE code of practice.

Please ensure you circulate to relevant parties within your business.

https://fonix.com/fonix/ee_code_of_practice_v10.2.pdf

We would like to draw your attention to the below points in particular:

8.5. EE does not permit Facebook advertising without prior permission.

10.1. Any Content Service with a charge of a minimum of £5 per week, £20 a month or more than £10 in a single transaction, must be submitted to EE for review and prior-approval, before being marketed and provided to EE End Users.

13.3. In the event an End User contacts an L1 or L2 to complain about a subscription Content Service and evidence exists that the End User has not interacted with the Content in 120 days post subscription, then a refund must be provided in full without question. This applies to Content Services where an interaction is required.

13.4. Subscription Retry policy for Direct Billing
13.4.1. No retries on Post-pay End-Users
13.4.2. Pre-pay users may be retried 3 times on day 1, twice on day 2 then once per day until the end of the billing cycle.

13.6. For SMS Subscription Content Services, the same short code for initiating the service (MO) should be the same as billing the service (MT). This requirement is valid for all new Content Service from August 2017.

17.1. Irrespective of the number of requests made by the End User, a maximum of £30 (including VAT) may be charged to an End User in any single day. An alternative charging mechanism may not be used once the £30 limit has been reached. For example, you are not permitted to start billing via MT SMS when the End User has spent £30 on Direct Billing. Where this limit has been exceeded and EE is exposed to bad debt, the total sum of the bad debt will be retained from any revenue share payments for PRS. The monthly spending limit per End User is 300 Euros per month.

17.2. Independently under PSD2, the spending limits will be 50 Euros per day and 300 Euros a month.

18.1.1. Recycled numbers - End User Telephone Numbers (MSISDN) of End Users relinquishing them (for example if they cancel their contract with EE) may be recycled after a period of 3 months. Therefore, if a subscriber has not been active for a period of 3 months that subscriber must be removed from databases which are used to send messages or billing requests

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Compliance Team
Posted on Jul 21, 15:03 BST
Update - Dear Customer

Please be advised the planned Virgin maintenance has been postponed.

The maintenance will now take place on Tuesday 25th July between 10am and 2pm.

Please do not hesitate to contact us if you need any further information

Kind regards

Fonix Operations Team
Jul 19, 09:35 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our SMS Gateway and Direct Billing platform on the above date and time.

The work being undertaken is to implement the second stage integration into the new Virgin platform. There is no anticipated downtime or impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 14, 11:51 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 21, 2017
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

There was no interruption to service during the maintenance window

Kind regards

Fonix Operations Team
Jul 21, 15:08 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the above date and time.

The maintenance is taking place to incorporate the below:

- Reporting updates
- Addition of a loading notification within the campaign breakdown
- Processing speed increase within Winner Picker

There is no anticipated interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 14, 17:02 BST
Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Completed - The scheduled maintenance has been completed.
Jul 14, 11:44 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our SMS Gateway platform on the above date and time.

The maintenance is to implement a first stage integration into the new Virgin platform. We don't anticipate any downtime or service impact during this change.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jul 7, 11:26 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 11:44 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the above date and time.

The maintenance is to implement routine security updates with no anticipated impact to service.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 3, 14:51 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 11:44 BST
Scheduled - Dear Customer

Please be advised our hosting provider has notified us of an emergency maintenance on the above date and time to replace an existing server.

We will be creating a new instance within our environment to replace the decommissioned server.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jul 3, 14:45 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 11:43 BST
Scheduled - Dear Customer

Please be advised we have received an updated version of the Payforit Scheme Rules.

You can find links to the new documentation below.

The changes include:

1) Wording changes for the pin verification text message
2) Update to the first KPI measurement to include all consumer contacts not just calls

https://www.fonix.com/payforit/payforit_scheme_rules_6_3_1_6_17.pdf
https://fonix.com/payforit/payforit_6_3_examples_1_6_17.pdf

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Jun 5, 13:04 BST
Jul 13, 2017
Completed - The scheduled maintenance has been completed.
Jul 13, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 10:01 BST
Scheduled - Dear Customer

This email contains details of an upgrade we would like you to make to our HTTP API. To maintain good IT security practice, we update our SSL connection policies regularly whenever significant improvements to security are available. You have received this email because you currently submit messages to our platform using SSL.

On the above date and time we will update our SSL security policy to:
Disable support for the following ciphers:

DES-CBC3-SHA
DHE-RSA-AES128-SHA
DHE-DSS-AES128-SHA

What you need to do:

In most cases no action is required, as typical SSL implementations used to connect to our platform now prefer the use of stronger ciphers.

However, if your SSL implementation only uses the ciphers DES-CBC3-SHA, DHE-RSA-AES128-SHA and DHE-DSS-AES128-SHA, then the connection to our platform would fail. Please consult your technical team to verify which ciphers your SSL implementation uses

If you have any questions or need further information please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Jul 5, 16:49 BST
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Completed - The scheduled maintenance has been completed.
Jul 11, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 BST
Scheduled - Dear Customer,

Please be advised that we have been notified by our hosting provider of a planned maintenance taking place on 13th July, which will impact some of our existing servers hosting our reporting apps.

Due to this change, Fonix will be undertaking emergency maintenance on the above date and time in order to migrate to new servers. This is essential maintenance to ensure there is no impact to services during the hosting provider's maintenance window.

We don't anticipate any downtime or service impact during this change.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jul 10, 10:33 BST
Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.