All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
VoiPay ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
CCBill Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please be advised we have a requirement to update our standard security certificate with Vodafone on the above date and time.

We do not anticipate any interruption to service whilst we make the required change.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 3, 14:25 GMT
O2 Planned Maintenance Feb 10, 06:45-07:45 GMT
Dear Customer

Please be advised O2 have notified us of planned maintenance on the above date and time.

The maintenance is part of an upgrade program to the existing O2 SMSC.

There is no anticipated interruption to service during the maintenance window.

Please do not hesitate to contact us if you need any further information.

Kind regards

Fonix Operations Team
Posted on Jan 16, 09:49 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Jan 16, 2017

No incidents reported today.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.

Jan 4, 2017

No incidents reported.

Jan 3, 2017
Completed - The scheduled maintenance has been completed.
Jan 3, 14:15 GMT
Scheduled - Dear Customer,

Following on from the release of Payforit 6.0, we are releasing a minor change to wording on the Screen Two Charge Notification for One-off payments.

If you’d like to see the full documentation around Payforit 6.0, then please get in touch and do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Dec 8, 14:31 GMT
Completed - The scheduled maintenance has been completed.
Jan 3, 14:14 GMT
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

This is to inform you that essential maintenance is planned for the above date and time on the Three SMSC platform.

Partners who are using SMPP protocol for their connection with Three SMSC platform will receive unique message ID in their MO message deliveries. This will allow Third Party Applications to determine whether the message delivery is a retry from the SMSC platform or not. The information can be used to avoid multiple MT messages for the same MO request.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

There is not anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 21, 14:08 GMT
Resolved - Dear Customer

Please be advised we believe the intermittent issue impacting Vodafone Direct Billing has now been resolved.

All traffic has been processing normally since approximately 08.30

We have not had any confirmation from Vodafone as yet but we will continue to monitor.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 3, 10:19 GMT
Identified - Dear Customer,

Please be advised Vodafone are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 3, 07:06 GMT
Jan 2, 2017

No incidents reported.