Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.

An essential maintenance will take place on 19/01/2021 23:00 (GMT) until 20/01/2021 05:00 (GMT) .

Disruption to the below service is expected between 20/01/2021 00:30 (GMT) Until 20/01/2021 02:35 (GMT)

• Billing

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 20/01/2021 00:30 (GMT) Until 20/01/2021 02:30 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 19, 17:27 GMT

Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding a planned billing outage on the below date and time.

An essential maintenance will take place on 18/01/2021 22:00 (GMT) until 19/01/2021 17:00 (GMT) .

Disruption to the below service is expected between 19/01/2021 00:00 (GMT) Until 19/01/2021 06:00 (GMT)

• Billing

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 19/01/2021 00:00 (GMT) Until 19/01/2021 06:00 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 6, 09:03 GMT

Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between 18/01/2021 22:30 - 19/01/2021 06:00 (times in BST). Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 12, 09:13 GMT

Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding a planned outage impacting their Direct Billing platform on the below date and time.

Please be informed that as a part of Vodafone Group Data Centre migration project, there is a planned outage on the below date and time.

This activity will be implemented on a country-by-country basis with the switchover of the VF-UK environment planned for 19th Jan 2021

During the standard maintenance window (01:00-05:00) on the day of the switchover, Charge to Bill services will be in-accessible during the migration period.

Please note , during the database move, this will require a total outage. The actual downtime experienced within this window will be dependent upon size of the database to be migrated.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 15, 11:08 GMT

Scheduled - Dear Customer

Please be advised we have received the following communication from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 18/01/2021 22:00 until 19/01/2021 04:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 18/01/2021 22:00

Maintenance End Date/Time: 19/01/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 13, 11:12 GMT

Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance is a routine upgrade to our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 7, 14:13 GMT

Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following items:

1) Campaign View Page – inherit existing shortcode when adding a new keyword to a campaign
2) Remove Live Page from Campaign Manager Navigation menu
3) Replace Orange and T-Mobile branding with EE in reporting
4) Edit selection area of Child Campaigns has been increased

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 12, 12:18 GMT

Scheduled - Dear Customer

Please be advised we have just received a notification from Vodafone regarding planned maintenance impacting their Billing Platform.

The maintenance will be performed between 13/01/2021 at 23:35:00 and 14/01/2021 at 08:15:00 with expected outage between 14/01/2021 at 00:15 and 14/01/2021 at 04:15.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 13, 23:15 GMT