All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
99.63 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
99.27 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
98.86 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer

We would like to assure our customers that Fonix has a tested Business Continuity Plan in place that will be implemented if the company elects to move to a remote working model in order to assist with the UK Government's containment and delay efforts for the coronavirus epidemic.

We are confident that Fonix's robust technology solutions are fully equipped to ensure seamless operations in the event of such an incident. Our core applications are hosted on cloud infrastructure and can be accessed remotely from approved sources. All of our operational staff are able to work remotely. Fonix will stay fully operational if our premises are required to close.

Finally, we appreciate the next few weeks are likely to be challenging as we adapt to changing circumstances, and we will update you on anything you may need to be made aware of during this time.

If you have any queries or would like any additional information, please don't hesitate to contact us on clientservices@fonix.com

Kind regards

Fonix Operations Team
Posted on Mar 11, 11:37 GMT
Fonix COVID-19 Update Mar 18, 11:00-12:00 BST
Dear Customer

Following on from the recent Government announcement regarding COVID-19, Fonix has taken the decision to implement our Business Continuity Plan, and as such have instructed all staff to work remotely, pending further advice.

We are confident that Fonix's robust technology solutions are fully equipped to ensure seamless operations during this time. All of our Technical and Operations staff are able to work remotely and Fonix will stay fully operational during these unprecedented circumstances. 

Finally, we appreciate the next few weeks are likely to be challenging, however, our top priority is to ensure the well being of all staff members and to ensure we continue to support our customers in these ever changing circumstances. We will continue to update you as and when further information is made available. 

The entire Fonix Team send their best wishes to you and your teams, and hope you remain safe and well during this difficult time.

If you have any queries or would like any additional information, please don't hesitate to contact us on clientservices@fonix.com

Kind regards 

Rob Weisz 
CEO
Posted on Mar 18, 10:27 GMT
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work will take place in two stages;

Stage 1 - overnight between 22:30 on Monday 6th April and 06:00 on Wednesday 7th April. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

Stage 2 - overnight between 22:30 on Wednesday 22nd April and 06:00 on Thursday 23rd April. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Mar 13, 16:09 GMT
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance on their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform. The work will take place in two stages;

Stage 1 - overnight between 22:30 on Monday 6th April and 06:00 on Wednesday 7th April. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

Stage 2 - overnight between 22:30 on Wednesday 22nd April and 06:00 on Thursday 23rd April. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Mar 13, 16:13 GMT
Sonar Response Time ?
Fetching
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - Dear Customer

Please be advised Three have resolved the issue impacting their direct billing platform.

We are now seeing successful transactions being processed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 20, 13:27 GMT
Investigating - Dear Customer

Please be advised Three are currently experiencing an outage on their Direct Billing platform.

All direct billing requests into the Three network are currently failing.

We have raised it into them and will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Mar 20, 10:24 GMT