All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
99.85 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Outage Jun 17, 22:30 - Jun 18, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from O2 regarding planned maintenance on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium SMS platform.

The work will take place overnight between 22:30 on Monday 17th June and 06:00 on Tuesday 18th June. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 5, 11:16 BST
Planned Maintenance: EE Direct Billing Outage Jun 18, 22:00 - Jun 19, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from EE regarding planned maintenance on the below date and time.

Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.

Brand Impacted: EE
Maintenance Start Date/Time: 18/06/2019 22:00
Maintenance End Date/Time: 19/06/2019 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 12, 11:18 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1. Reporting Interactions: updated table to platform uniform table style

2. Live Page: Auto population of "Freemsg" when responding to a customer inbound message

3. SMS Sender: ability to download the csv file and / or replace the .csv

4. SMS Sender edit and view page, the data source now states whether its from a .csv or list

5. The warning message regarding the addition of a new default stop list now contains a link to the list

6. "Actions" button in tables is replaced by an icon to optimise space

7. Campaigns: added "no upcoming rounds" status if a campaign is open but no rounds are scheduled

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jun 12, 16:33 BST
Sonar Response Time ?
Fetching
Past Incidents
Jun 19, 2019

No incidents reported today.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Dear Customer

Please be advised Vodafone have confirmed the issue impacting their direct billing platform has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 13, 15:41 BST
Identified - Dear Customer

Please be advised Vodafone are currently experiencing a complete outage on their direct billing platform.

Vodafone are investigating the issue and we will update you as soon as we have further information.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 13, 15:05 BST
Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 16:46 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance is to implement a list of approved Vodafone IP addresses for the header enrichment flow.

There is no change required client side and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 10, 09:57 BST
Completed - Dear Customer

Please be advised Three have confirmed the below maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 12, 12:11 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to the below services is expected between 23:00 (BST) on 11th June and 06:30 (BST) on 12th June, 2019:

• Direct Billing
• Premium SMS

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 3, 10:00 BST
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019
Completed - Dear Customer

Please be advised the planned maintenance on our fpay platform has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 5, 15:41 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 3, 14:31 BST
Completed - Dear Customer

Please be advised the EE maintenance was completed as planned.

Unfortunately the changes had to be rolled back due to unforeseen issues, we will update you when we receive details as to the new dates for the release.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 5, 08:57 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from EE regarding planned maintenance on the below date and time.

Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.

Brand Impacted: EE
Maintenance Start Date/Time: 04/06/2019 22:00
Maintenance End Date/Time: 05/06/2019 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 3, 09:36 BST