All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 01:30 and 05:00. In the event a roll back of the change, partners will experience an outage up to 05.55.

Brand Impacted: EE

Maintenance Start Date/Time: 30/01/2020 01:30

Maintenance End Date/Time: 30/01/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 29, 13:20 GMT
Planned Maintenance: Three Direct Billing Jan 30, 23:00 - Jan 31, 03:00 GMT
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

"Disruption to 3API application, used for direct carrier billing services is expected between 11:00 PM (GMT) 30th January until 03:00 AM (GMT) 31st January, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 21, 11:12 GMT
Dear Customer

Please be advised we have received notice from Vodafone regarding an update to their Code of Practice to be implemented by 01.02.2020.

Vodafone have mandated that all Stop commands for subscription services should be free to the consumer.

Fonix will be requesting the price point change to 0p MO, for all subscription shortcodes, for both Premium SMS and Direct Billing services, on Vodafone only. Please note any unsubscribe confirmation MT messages should continue to be sent via the free to consumer bulk route.

Vodafone will be applying a charge for each MO message received and this charge will be passed on to all Fonix customers on their monthly invoice. Please contact your account manager if you wish to discuss the charges in more detail.

In addition to the above change Vodafone has mandated active acceptance words on both payment buttons. In line with this requirement, we will be updating our button wording to state "Confirm" on the first button and "Pay Now" on the second button across all networks.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 23, 10:53 GMT
Planned Maintenance: Three Direct Billing Feb 1, 23:00 - Feb 2, 03:00 GMT
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time,

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 23:00 PM (GMT) 01st Feb until 03:00 AM (GMT) 02nd Feb, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 29, 09:11 GMT
Planned Maintenance: EE Direct Billing Feb 2, 21:00 - Feb 3, 03:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their direct billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 02/02 21:00 until 03/02 02:40. In the event a roll back of the change, partners will experience an outage up to 07:30.

Brand Impacted: EE

Maintenance Start Date/Time: 02/02/2020 21:00

Maintenance End Date/Time: 03/02/2020 07:45

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 27, 16:54 GMT
Sonar Response Time ?
Fetching
Past Incidents
Jan 29, 2020
Completed - Dear Customer

Please be advised EE has confirmed the below maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 29, 09:04 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their direct billing platform on the below date and time.

Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.

Brand Impacted: EE

Maintenance Start Date/Time: 29/01/2020 01:00

Maintenance End Date/Time: 29/01/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 24, 10:18 GMT
Jan 28, 2020
Completed - Dear Customer

Please be advised Three has postponed the below maintenance.

We will update you as soon as we have a revised date.

Kind regards

Fonix Operations Team
Jan 28, 19:36 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time,

*** This is to inform you that the maintenance initially planned on 26th November 2019 10:00 PM (GMT) until 27th November 2019 06:00 AM (GMT) has been rescheduled and will be performed between 10:00 PM (GMT), 28th January until 06:00 AM (GMT), 29th January 2020.***

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (GMT) 29th January until 01:00 (GMT) 29th January, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 22, 16:07 GMT
Completed - The scheduled maintenance has been completed.
Jan 28, 16:33 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 22, 14:09 GMT
Resolved - Dear Customer

Please be advised EE has confirmed the issue impacting their direct billing platform has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 28, 09:18 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 28, 03:40 GMT
Jan 27, 2020

No incidents reported.

Jan 26, 2020
Resolved - Dear Customer,

the issue has been resolved and requests are processed successfully since 00:13.

Kind regards,

Fonix Operations Team
Jan 26, 00:40 GMT
Investigating - Dear Customer

Please be advised O2 are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 26, 00:04 GMT
Jan 25, 2020
Resolved - This incident has been resolved.
Jan 25, 21:49 GMT
Update - We are continuing to monitor for any further issues.
Jan 25, 21:48 GMT
Monitoring - Dear Customer,

EE has advised the service is recovering and requests have all been successful since 17.25.

We will keep monitoring and update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 25, 18:04 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 25, 17:09 GMT
Jan 24, 2020
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

There was no impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 24, 11:10 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1) Personalised Lists - enable CSV files with MSISDNs and a Client variable to be uploaded into Lists

2) Subscriber Data Edit - allow users to edit the Client field for an individual subscriber in the Subscriber Data page

3) Lists Page to include Subscriber Data – allow Subscriber Data to automatically pull into a List

4) Addition of a side navigation bar on the accounts page

5) Winner Picker - add default ‘Apply’ and ‘Save’ and ‘Clear’ options to the Filter in new competition section

6) SMS Pushes - ability to paste MSISDNs in the manual upload section

7) SMS Pushes – send test messages from the actions dropdown

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 16, 11:59 GMT
Completed - Dear Customer

Please be advised Three has confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 24, 09:22 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their direct billing platform on the below date and time.

"This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 02:00 AM (GMT) 24th January until 04:00 AM (GMT) 24th January, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 16, 10:11 GMT
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 21, 06:40 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the below date and time.

The upgrade involves the migration to a new database and as such there is an expected downtime of approximately 60 minutes during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 20, 15:11 GMT
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Resolved - Dear Customer

Please be advised that the intermittent issue impacting EE direct billing platform has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 18, 09:15 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing an intermittent issue impacting direct billing transactions.

As soon as we have further information we will update you.

Kind regards

Fonix Operations Teams
Jan 18, 02:08 GMT
Jan 17, 2020
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 17, 09:47 GMT
Scheduled - Dear Customer

As previously communicated, please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will now include the below items:

1) Adding retry logic to merchant notifications when a user unsubscribes. If the request fails or does not return a 2xx response code, we will retry the notification every 10 minutes for 24 hours.

2) Any user that has not been successfully billed for an active subscription (after any free trial period has ended) for a period of 60 concurrent days, will be automatically unsubscribed from the service as per the Mobile Network Operator codes of practice.

3) Following the recent announcement from the Mobile Network Operators regarding the dissolution of the Payforit brand, the Payforit logo and all links to Payforit will be removed from the standard payment pages. Please check all services to ensure you have a logo and / or image uploaded to ensure the pages are correct once the Payforit logo is removed.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 13, 15:18 GMT
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.