Service Under Maintenance

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Under Maintenance
O2-UK ? Operational
Three-UK ? Under Maintenance
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
VoiPay ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
CCBill Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
EE Compliance Update Aug 1, 10:30-11:00 BST
Dear Customer

Please see below a communication from Monitoring Compliance Partners on behalf of EE.

‘Pokemon’ / ‘Pokemon Go!’ Services

MCP would wish to advise clients that any services or service promotions which has or contains or gives the appearance of official branding or logo’s of either ‘Pokemon’ / ‘Pokemon Go!’ may not be used without the specific authorisation of the Pokemon Company (or the individual consortium members of the Pokemon Company). Where such services are discovered, evidence may be required as part of a Due Diligence request that permission has been provided. Failure to provide may result in service suspension.

Higher Priced Services

Clients are reminded that in accordance with Section 7 of the EE Code of Practice, services may not be provided to consumers which charge at least £5 per week, £10 in a single transaction or £20 per month unless it has received formal approval and sign-off from EE. As part of a Due Diligence request on behalf of EE, evidence of formal approval and/or sign-off may be required. Failure to provide may result in service suspension. This applies to all such services which launched on or after 1st March 2016. ‘Approval’ or ‘Sign off’ by any other entity other than EE will not be accepted and will not constitute formal approval.

PFI Mandate

Following recent discussions with EE, we wish to clarify EE’s position regarding competition services and enforcement of PFI mandate:

Any competition flow - excluding co-reg and CRM flows (email or SMS) - where users have discovered it online and are charged online must use PFI to bill the user. For the avoidance of doubt:

· ‘Online’ means the web i.e. by handset, PC, Mac or Tablet browsing.

· ‘Charged’ means where user has to enter their MSISDN into the site in order for the provider of the service to instigate a charge to that MSISDN; or where the intermediary or merchant has gained the MSISDN of the user from their mobile network along with the same or previous browsing sessions.

If you have any questions on any of the above, please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Posted on Aug 1, 10:01 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fPay platform on the above date and time.

The maintenance is to deploy some back end database changes to support some upcoming feature releases, which will be advised in due course.

There is no anticipated interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Aug 25, 14:49 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Aug 30, 2016
Completed - Dear Customer

Please be advised the maintenance was completed successfully at 06.30 this morning.

Please do not hesitate to contact us if you need any further information.

Kind regards

Fonix Operations Team
Aug 30, 09:09 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:30 BST
Scheduled - Dear Customer,

Please find below a communication from Three regarding planned maintenance on the above date and time:

An emergency maintenance outage will take place on 29th August 2016 from 23:30 (UTC+1) until 30th August 2016 at 10:00 (UTC+1). Disruption to services is expected between 01:15 (UTC+1) and 06:45 (UTC+1) on 30th August, 2016.

Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:15 (UTC+1) and 06:45 (UTC+1) on 30th August, 2016. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Aug 25, 16:28 BST
Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Completed - Dear Customer

Three have advised us that the planned maintenance detailed below has been postponed.

We will update you as soon as we receive details of the new dates.

Kind regards

Fonix Operations Team
Aug 25, 09:15 BST
Scheduled - Dear Customer,

Please find below a communication from Three regarding planned maintenance on the above date and time:

This is to inform you essential maintenance is planned between 21:00 (UTC+1) 27th August until 09:00 (UTC+1) 28th August 2016.

This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 21:00 (UTC+1) on 27th August until 09:00 (UTC+1) 28th August 2016. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Aug 19, 10:11 BST
Completed - Dear Customer

Three have advised the maintenance was completed successfully

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Aug 25, 09:12 BST
Scheduled - Dear Customer

Please see below a communication we have received from Three regarding planned maintenance.

This is to inform you that essential maintenance is planned on the above date and time.

A 2 minutes degradation to the services running on the Three SMSC (Hemel) platform is expected between 00:00 and 01:00 (UTC+1) 25th August.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please note we are connected to both SMSC's on the Three network so do not expect any interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Aug 11, 14:27 BST
Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016
Completed - The scheduled maintenance has been completed.
Aug 22, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 23:31 BST
Scheduled - Dear Customer,

Please see below a communication from O2 regarding planned maintenance on their network on the below dates.

"This e-mail is to notify you of some planned maintenance on our Premium SMS platform.

The start time of the maintenance window is 23:30 on Sunday 21st August and the end time of the window is 06:00 on Monday 22nd August. The expected downtime during this window is 2 hours.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS.

Please accept our apologies for any inconvenience this may cause."

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Aug 17, 09:50 BST
Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Dear Customer

Please be advised that Fonix experienced a networking connectivity problem between 02:13 and 03:07. This impacted Fonix SMS and Premium SMS services. During the time of service disruption all messages were queued and subsequently delivered when the issue was resolved.

We are investigating the cause and it appears to have been a networking issues at our cloud hosting provider.

Kind regards

Fonix Operations Team
Aug 16, 04:50 BST