All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
99.91 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
99.82 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
98.86 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: fpay Update Feb 27, 10:00-16:00 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Feb 20, 15:44 GMT
Planned Maintenance: Three Direct Billing Mar 2, 23:00 - Mar 3, 03:00 GMT
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their direct billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 11:00 PM (GMT) 02nd March 2020 until 03:00 AM (GMT) 03rd March, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Feb 27, 16:59 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway between approx. 01:00 and 04:30.

Brand Impacted: EE

Maintenance Start Date/Time: 05/03/2020 01:00

Maintenance End Date/Time: 05/03/2020 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Feb 27, 11:12 GMT
Sonar Response Time ?
Fetching
Past Incidents
Feb 29, 2020

No incidents reported today.

Feb 28, 2020

No incidents reported.

Feb 27, 2020

No incidents reported.

Feb 26, 2020

No incidents reported.

Feb 25, 2020
Completed - Dear Customer

Please be advised Three have confirmed the below maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 25, 08:51 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their direct billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 AM (GMT) 25th February 2020 until 05:50 AM (GMT) 25th February, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 14, 10:16 GMT
Completed - Dear Customer

Please be advised EE have confirmed the below maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 25, 08:51 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Partners will experience an outage to services between 22:00 and 03:40, should a rollback be required the outage may extend to 06:00.

Brand Impacted: EE

Maintenance Start Date/Time: 24/02/2020 22:00

Maintenance End Date/Time: 25/02/2020 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 17, 15:47 GMT
Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - Dear Customer

Please be advised Three have confirmed the below maintenance has been completed successfully.

Kind regards

Fonix Operations Team
Feb 21, 06:39 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

An essential maintenance will take place on 20/02/2020 23:00 (GMT) until 21/02/2020 06:35 (GMT). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/02/2020 00:30 (GMT) until 21/02/2020 03:30 (GMT). Texts from Three customers will not be sent.”

Kind regards

Fonix Operations Team
Feb 20, 18:54 GMT
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 15:45 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Partners will experience an outage to services between 01:00 and 04:30, should a roll back be required the outage may extend to 05:55.

Brand Impacted: EE

Maintenance Start Date/Time: 20/02/2020 01:00

Maintenance End Date/Time: 20/02/2020 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 13, 14:49 GMT
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully,

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Feb 17, 17:04 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaigns - ability to implement a delayed additional / alternative message response based on entries

2) SMS Sender - addition of new action drop down to download numbers

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 6, 14:30 GMT
Resolved - Dear Customer

Please be advised the intermittent issue impacting Three MO, Premium MT and Direct Billing traffic appears to have been resolved.

We have not had any feedback from Three as to the cause of the intermittent issues.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 17, 12:55 GMT
Identified - Dear Customer

Please be advised that Three are currently experiencing intermittent issues on their network since 10:10 impacting MO, Premium MT and Direct Billing traffic.

The issue has been raised into Three who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Feb 16, 11:21 GMT
Completed - Dear Customer

Please be advised Three have postponed the below planned maintenance.

We will update you as soon as we have a revised date and time.

Kind regards

Fonix Operations Team
Feb 17, 10:49 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (GMT) 18th February and 01:00 (GMT) 18th February, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Feb 10, 08:57 GMT
Feb 15, 2020

No incidents reported.