All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time:


This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 20th October till 03:00 (BST) 20th October, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Oct 1, 17:21 BST
Dear Customer

Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.

This is to inform you that the essential maintenance has been planned for the above date and time.

An essential maintenance will take place on 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST).

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 21/10/2020 20:00 (BST) until 21/10/2020 22:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Kind regards

Fonix Operations Team
Posted on Oct 21, 19:20 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 3rd November till 04:00 (BST) 3rd November, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Oct 8, 09:34 BST
Planned Maintenance: Three Direct Billing Nov 9, 22:00 - Nov 10, 07:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

*** This is to inform you that maintenance has been scheduled and will be performed between 22:00 (BST) 09th November until 07:00 (BST) 10th November, 2020.***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 10th November till 04:00 (BST) 10th November, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Oct 8, 14:57 BST
Sonar Response Time ?
Fetching
Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020
Resolved - Dear Customer

Please be advised Vodafone have confirmed the issue impacting delivery receipts is now resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 23, 13:06 BST
Identified - Dear Customer

Please be advised Vodafone are currently experiencing an issue impacting Premium SMS and SMS delivery receipts.

Vodafone have confirmed that receipts may not be sent to Fonix to confirm the status of a transaction or SMS delivery.

As a result of this issue you may see an unusual number of pending transactions until resolved.

As soon as we have any further information from Vodafone we will update you.

Kind regards

Fonix Operations Team
Oct 22, 20:50 BST
Oct 22, 2020
Oct 21, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 21, 19:29 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server, however, data imports for reporting will be paused for 30 minutes.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 20, 12:27 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 19, 15:10 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 15, 17:37 BST
Completed - The scheduled maintenance has been completed.
Oct 19, 08:59 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 12/10 22:00 until 13/10 02:30. In the event a roll back of the change, partners will experience an outage up to 06:00.

Brand Impacted: EE

Maintenance Start Date/Time: 12/10/2020 22:00

Maintenance End Date/Time: 13/10/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 12, 11:22 BST
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 07:51 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that the essential maintenance planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 13th October, 2020 until 02:00 (BST) 13th October, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Sep 17, 11:50 BST
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 13, 07:47 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

An essential maintenance will take place on 12/10/2020 22:00 (BST) until 13/10/2020 17:00 (BST). This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 13/10/2020 00:10 (BST) until 13/10/2020 05:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 9, 20:22 BST
Oct 12, 2020
Completed - Dear Customer

Please be advised Virgin have confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 12, 08:13 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Virgin regarding a planned outage impacting Premium SMS on the below date and time.

This email is to notify you that there is planned maintenance @21:00 on 11/10 to 7:30 on 12/10 UK time

There will be an outage impacting payment providers and aggregators during the deployment between 02:30 – 06:30 on 12/10

Date\Time:

Change window: 21:00 on 11/10 to 7:30 on 12/10 UK time

Outage window: 02:30 – 06:30 on 12/10 UK time

Impact:

- Outage to payment providers and aggregators between 02:30 to 06:30 on 12/10 UK time

- Services will be unavailable during the outage window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 6, 10:29 BST
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.