Identified - Dear Customer

Please be advised we are currently experiencing an issue with our voice reporting.

We are investigating with our hosting partner to try and resolve the issue as soon as possible.

There is no impact to service, but reporting is currently unavailable.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 20, 10:09 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Kind regards

Fonix Operations Team
Apr 19, 10:33 BST
Scheduled - Dear Customer

Please be advised O2 have confirmed that Stage 3 of the planned billing outages, will be going ahead on the above date and time, as advised in the below communication.

This e-mail is to notify you of some planned maintenance on our Premium SMS MPay (Micropayments) platform.

The work is taking place in three stages. At present only the date for stage 1 is confirmed but we do have provisional dates for stages 2 and 3 as follows;

Stage 1 will take place overnight between 22:30 on Wednesday 4th April and 06:00 on Thursday 5th April. Service outage will start at 23:00hrs.

Stage 2 will take place overnight between 20:00 on Tuesday 10th April and 05:00 on Wednesday 11th April. Service outage will start at 23:00hrs.

Stage 3 will take place overnight between 22:30 on Wednesday 18th April and 06:00 on Thursday 19th April. Service outage will start at 23:00hrs.

Each stage will have a change window, as shown above, and within that window the expected downtime is 2-3 hours.

During the 2-3 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

If the dates for stage 2 and/or stage 3 change we will let you know the revised dates asap.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only.

Kind regards

Fonix Operations Team
Apr 17, 14:06 BST
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

Kind regards

Fonix Operations Team
Apr 19, 10:32 BST
Scheduled - Dear Customer

Please be advised we have received a notification from Three regarding planned maintenance on the above date and time.

During the maintenance window there is an anticipated degradation of service on their direct billing platform impacting all services.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 16, 13:18 BST
Apr 18, 2018
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 18, 16:37 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the above date and time.

The maintenance will include the release of the below functionality:

1) New Campaign schedules status to be set to Scheduled between Campaign schedule start and end time when rounds are not open
2) Ability to set campaign to start on saving rather than scheduled for the future
3) Making the start / stop dates within rounds compulsory
4) Show winner picker button in campaigns immediately with no delay
5) Vocabulary changes within Winner Picker
6) Single keywords have priority over the catch all for pre and post campaign messages
7) Improve queuing for imports to the data warehouse database
8) Performance upgrade for Campaign Manager and Winner Picker

There is no anticipated impact to service during the maintenance window

Kind regards

Fonix Operations Team
Apr 12, 15:41 BST
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 18, 11:33 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 16, 15:21 BST
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

Kind regards

Fonix Operations Team
Apr 16, 13:12 BST
Update - Dear Customer

Please be advised we have received the below amendment to the planned outage from Three.

This is to inform you that the initially communicated impact time has been amended. Disruption to the below services is expected between 00:00 (BST) and 04:00 (BST) on 16th April, 2018.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 13, 11:16 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

An essential maintenance outage will take place on 15/04/2018 22:00 (BST) until 16/04/2018 06:00 (BST). Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 00:00 until 03:00 on 16th April 2018. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 4, 09:54 BST
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 BST
Scheduled - Dear Customer

Please see below a communication we have received from Vodafone regarding a change in their advertising policy.

As you are aware, YouTube and other social media channels are playing an increasingly important role in the promotion of services in our market but they also come with similar risks to in-app advertising when it comes to services being targetted to channels predominantly used by kids. This risk has also been highlighted by the PSA in some recent enquiries.

In light of this and after engagement with likeminded merchants, Vodafone has decided to formally bring the social media channels in line with the policy regarding advertising in apps. From the beginning of April 2018 Vodafone will issue yellow cards for merchants having adverts placed any media channel designed to be of interest to children. The expectation is that channels containing videos particularly attractive to children will be blacklisted. Although this will formally take effect as of next month, Empello have been instructed to alert merchants and L1s via white cards to instances we find for the remainder of March 2018, we intend this to give time to ensure implementation of robust and extensive blacklists and to avoid merchants being issued any cards.

Whilst we expect everyone to be proactive in maintaining their own blacklist, if you would like advice on which channels you should be blocking, please contact your account manager.

Please do not hesitate to contact us if you need further information.

Kind regards

Fonix Operations Team
Mar 12, 11:00 GMT
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 12, 10:00 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 5, 15:12 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 09:58 BST
Scheduled - Dear Customer

Please be advised O2 have confirmed that Stage 2 of the planned billing outages, will be going ahead on the above date and time, as advised in the below communication.

This e-mail is to notify you of some planned maintenance on our Premium SMS MPay (Micropayments) platform.

The work is taking place in three stages. At present only the date for stage 1 is confirmed but we do have provisional dates for stages 2 and 3 as follows;

Stage 1 will take place overnight between 22:30 on Wednesday 4th April and 06:00 on Thursday 5th April. Service outage will start at 23:00hrs.

Stage 2 will take place overnight between 20:00 on Tuesday 10th April and 05:00 on Wednesday 11th April. Service outage will start at 23:00hrs.

Stage 3 will take place overnight between 22:30 on Wednesday 18th April and 06:00 on Thursday 19th April. Service outage will start at 23:00hrs.

Each stage will have a change window, as shown above, and within that window the expected downtime is 2-3 hours.

During the 2-3 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

If the dates for stage 2 and/or stage 3 change we will let you know the revised dates asap.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only.

Kind regards

Fonix Operations Team
Apr 9, 14:58 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 09:58 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from O2 regarding a series of planned billing outages, the first occurring on the above date and time.

This e-mail is to notify you of some planned maintenance on our Premium SMS MPay (Micropayments) platform.

The work is taking place in three stages. At present only the date for stage 1 is confirmed but we do have provisional dates for stages 2 and 3 as follows;

Stage 1 will take place overnight between 22:30 on Wednesday 4th April and 06:00 on Thursday 5th April. Service outage will start at 23:00hrs.

Stage 2 will take place overnight between 20:00 on Tuesday 10th April and 05:00 on Wednesday 11th April. Service outage will start at 23:00hrs.

Stage 3 will take place overnight between 22:30 on Wednesday 18th April and 06:00 on Thursday 19th April. Service outage will start at 23:00hrs.

Each stage will have a change window, as shown above, and within that window the expected downtime is 2-3 hours.

During the 2-3 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.

If the dates for stage 2 and/or stage 3 change we will let you know the revised dates asap.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only.

Kind regards

Fonix Operations Team
Mar 29, 16:14 BST
Completed - Dear Customer

Please be advised Three have completed the planned maintenance successfully.

Kind regards

Fonix Operations Team
Apr 12, 09:58 BST
Scheduled - Dear Customer

Please be advised we have received the below communication from Three regarding a planned maintenance on the above date and time.

This is to inform you that maintenance is planned for the above date and time. This is expected to cause a degradation to payments utilising the 3API direct billing services between 22:00 (BST) on 11th April and 08:00 (BST) on 12th April, 2018.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Mar 29, 12:41 BST
Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.