Monitoring - Dear Customer

Please be advised Three haven't confirmed yet the resolution of the incident affecting Premium SMS started yesterday.
Three services are stable and all the traffic seems to be processed as usual.

We will continue to monitor over the coming hours and update you as necessary.

Kind regards

Fonix Operations Team
Apr 23, 14:31 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Zensend Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Three Planned Maintenance Apr 9, 23:30 - Apr 10, 04:30 BST
Update - Dear Customer

Please be advised Three have notified us that the below planned maintenance will be extended until 4.30am, not the previously communicated 3am.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 23:30 (BST) on 9th April until 03:15 (BST) on 10th April 2017. Texts from Three customers will not be sent.”

Kind regards

Fonix Operations Team
Apr 7, 16:25 BST
Scheduled - Dear Customer,

Please find below a communication received from Three regarding planned maintenance on the above date and time:

As you are aware, Three have a need to carry out regular billing maintenance where the billing systems may be down for a period of time during the month. The next maintenance outage will take place on 9th April 2017 from 23:30 (BST) until 10th April 2017 at 03:00 (BST).

Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible. This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 23:30 (BST) on 9th April until 02:30 (BST) on 10th April 2017. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Mar 28, 12:48 BST
Dear Customer

Please be advised we are undertaking planned maintenance on the above date and time to update our EE security certificate in line with EE's policy.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 12, 11:47 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Apr 24, 2017

No incidents reported today.

Apr 23, 2017
Resolved - Dear Customer

Please be advised that the SMSC connectivity issue has now been resolved.

Three has confirmed this issue impacted all partners.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Apr 23, 08:32 BST
Identified - Dear Customer

Please be advised that Three has identified the issue on their SMSC platform and are working on a resolution.

Three has not been able to provide a resolution time but we will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Apr 22, 22:24 BST
Investigating - Dear Customer

Please be advised that Three are currently experiencing a loss of connectivity on their network since 5:29 impacting Premium MT traffic.

The issue has been raised into Three who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Apr 22, 17:39 BST
Apr 21, 2017
Resolved - Dear Customer

Please be advised the fix has now been implemented and all of the pending Delivery Receipt's over this time have now been successfully processed.

Kind regards

Fonix Operations Team
Apr 21, 14:01 BST
Identified - Dear Customer

Please be advised O2 have made a platform alteration meaning that we are currently experiencing issues processing Delivery Receipts.

They are aware of the issue and are working to put a fix in place. We will confirm when the issue has been resolved.

Kind regards

Fonix Operations Team
Apr 21, 10:42 BST
Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Completed - The scheduled maintenance has been completed.
Apr 13, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 BST
Update - Dear Customer

Please be advised the below maintenance will now take place on Thursday 13th April between 10am and 2pm.

If you have any questions please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Apr 7, 10:07 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

The maintenance is an upgrade of our fpay platform to incorporate the below changes:

1) We will no longer require customers to pass parameters for Customisation functionality this will be configured at service creation. Customers will need to upload images into the service configuration as we will no longer listen for this parameter.

2) The service configuration will over-ride passed parameters so please check all services are configured correctly

3) The competition flow will be removed from the fpay platform as this flow is no longer required

4) Customers will be required to use the following URL moving forwards for security purposes https://fpay.fonix.io/rest/

Please contact us if you have any concerns about the above changes.

After the release please ensure you test all services are working as expected.

Kind regards

Fonix Operations Team
Apr 5, 10:12 BST
Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.