All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Vodafone Billing Outage Dec 5, 21:00 - Dec 6, 06:30 GMT
Dear Customer

Please be advised we have received the following notification from Vodafone regarding a planned billing outage on the below date and time.

Please be advised that Vodafone UK have a planned outage this weekend. This will affect any payment services (PSMS and CTB). The outage should be no longer than 4 hours, but please see official notice below:-

Summary of the change

The Group Data Centre in the Dublin Data Centre is being upgraded.

When is the change happening?

21:00 on Saturday 05th December until 06:35 on Sunday 06th December 2020

The outage is expected between 00:00 and 04:00 on Sunday 06h December 2020.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Dec 1, 08:32 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Dashboard Reporting - ability to drill down each dashboard tile to display specific data
2) Marketing Push Breakdown Table – ability to download all available data
3) Restyled User Interface – Tables and Fonts
4) Interactions - Store Live Page, Web Entry and Subscriber Data SMS Responses
5) Interactions Reporting - SMS Push Interactions, addition of a link to an associated campaign
6) Labels - to be applied in the Campaign Breakdown Table
7) Labels - to be applied in the Winner Picker Filter
8) Marketing Push Breakdown Table - addition of Service filters

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Dec 3, 14:38 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding the termination of Orange Premium SMS services on the below date and time.

Termination of Orange UK premium mobile terminating (MT) SMS Revenue Share – 1st January 2021

BT would like to thank you for all your support in preparation for our Premium SMS consolidation project. As part of this project we are now at the stage of terminating our PSMS MT Orange revenue share, as these customers will be migrating to the new platform in due time.

This means that no revenue share will be paid to Partners for Orange transaction from the 1st January 2021. It also requires that any subscription services must be terminated for Orange customers before the 1st January 2021.

As part of this change you are also advised that you may not attempt to bill these customers from the 1st January 2021.

Once the remaining users have successfully migrated to the new platform this base of customers will again be available to you and your merchants.

Following on from this notice, Fonix will suspend all Premium SMS connections to Orange on January 1st 2021. The Orange brand will no longer be displayed within the Fonix platforms and all transactions will now appear under the EE label for both financial and statistical reporting.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 11, 15:42 GMT
Sonar Response Time ?
Fetching
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020
Resolved - Dear Customer

Please be advised Vodafone have confirmed the issue impacting Premium SMS and SMS services has been resolved.

MO and MT traffic is being processed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Dec 3, 23:02 GMT
Update - Dear Customer

Please be advised Vodafone are still experiencing a complete outage impacting Premium SMS and SMS services.

Vodafone are investigating as a high priority and we will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Dec 3, 22:25 GMT
Identified - Dear Customer

Please be advised Vodafone are experiencing a complete outage impacting Premium SMS and SMS services since 7.42pm.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Dec 3, 20:11 GMT
Completed - The scheduled maintenance has been completed.
Dec 3, 15:40 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 02/12 22:00 until 03/12 03:45. In the event a roll back of the change, partners may experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 02/12/2020 22:00

Maintenance End Date/Time: 03/12/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 26, 16:37 GMT
Dec 2, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Dec 2, 17:11 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 25, 10:40 GMT
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Dec 2, 17:10 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Messaging Gateway on the below date and time.

The maintenance is a routine upgrade of our systems, there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 27, 14:14 GMT
Completed - The scheduled maintenance has been completed.
Dec 2, 16:14 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding emergency maintenance impacting their Premium SMS platform on the below date and time.

We apologise for the late notice but some urgent work has been scheduled for tonight on our Micropayments platform.

Work is scheduled from 22:00 on 01/12/2020 to 06:00 on 02/12/2020. There will be up to 2 hours downtime from 23:00 and if rollback is required a further 2 hours downtime will be necessary.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Dec 1, 18:36 GMT
Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 27, 14:26 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine software upgrade of the admin and reporting interfaces within the platform.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 25, 18:40 GMT
Completed - Dear Customer

Please be advised EE have cancelled the below planned maintenance.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 27, 14:16 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for Pre-Pay end users ONLY. Please note, the expected outage is from 02/12 00:05 until 02/12 04:25. In the event a roll back of the change, partners will experience an outage up to 06:05.

Brand Impacted: EE

Maintenance Start Date/Time: 01/12/2020 22:00

Maintenance End Date/Time: 02/12/2020 06:30

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times for Pre-Pay end users ONLY.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 24, 09:16 GMT
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 16:36 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for Pre-Pay end users ONLY. Please note, the expected outage is from 25/11 00:05 until 25/11 04:25. In the event a roll back of the change, partners will experience an outage up to 06:05.

Brand Impacted: EE

Maintenance Start Date/Time: 24/11/2020 22:00

Maintenance End Date/Time: 25/11/2020 06:30

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times for Pre-Pay end users ONLY.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 17, 11:28 GMT
Nov 25, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 25, 18:36 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the below date and time.

The maintenance is a routine upgrade of our systems. There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 19, 09:56 GMT
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 25, 18:33 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine software upgrade of the admin and reporting interfaces within the platform.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 19, 17:26 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 10:40 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 10:00 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 19, 17:18 GMT
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 25, 09:23 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (GMT) 25th November till 04:00 (GMT) 25th November, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 12, 13:23 GMT
Nov 24, 2020
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 24, 09:12 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

An essential maintenance will take place on 23/11/2020 21:00 (BST) until 24/11/ 2020 11:00 (BST). This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 24/11/2020 00:30 (BST) until 24/11/2020 01:30 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 23, 14:21 GMT
Nov 23, 2020
Completed - Dear Customer

Please be advised EE have cancelled the below planned maintenance.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 23, 10:27 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.


Maintenance Details:

Due to emergency system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 23/11 22:00 until 24/11 03:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 23/11/2020 22:00

Maintenance End Date/Time: 24/11/2020 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 19, 16:40 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 17:35 GMT
Monitoring - Dear Customer

Please be advised EE have confirmed they experienced an intermittent issue impacting Premium SMS services between 2pm and 3pm.

During this time a small percentage of MOs were queued on EE's side and not passed to Fonix when received.

EE resolved the issue at approximately 14:59 and the queued MO messages were subsequently delivered to Fonix.

As a result of this issue some consumers may have experienced a delay of up to one hour in receiving their MT response.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 20, 16:40 GMT