All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
Sky Mobile   Operational
90 days ago
100.0 % uptime
Today
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer

Please be advised we have received the below notification from EE regarding a change to their code of practice.

Please see below a link to the updated version of EE’s code of Practice.

https://www.fonix.com/fonix/ee_code_of_practice_2018_08_14.pdf

The only change to highlight in this version relates to ‘Higher Cost’ content services as outlined below.

9.4. All ‘Higher Cost’ Content Services, specified in Section 9.1, must provide the End User with an on-screen PIN flow (as specified in section 12.9) for single purchase and subscription services. This requirement (9.4) does not apply if the End User has previously created (before the Payforit payment pages) a username and password for the Content Service. The following services may be granted an exemption from this rule (9.4) following review and written confirmation from EE;
9.4.1. Transport
9.4.2. Ticketing (only for physical events or service)
9.4.3. Car Parking

This change is to be applied with immediate effect for new services and applied to existing services by 1st October 2018.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Aug 30, 10:04 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the following security updates which may require changes client side in order for services to continue to operate as normal:

1) Disable support of TLS 1.0 for the domain fpay.fonix.io
2) Requests over HTTP (port 80) will be blocked for the domain fpay.fonix.io
3) Security certificate update for the domain fpay.fonix.io

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Posted on Sep 21, 09:47 BST
Dear Customer

Please be advised we have received the below communication from Three regarding planned maintenance on the below date and time.

This is to inform you that emergency maintenance is planned for the above date and time.

Disruption to your services is not expected.

In case of unexpected interruption, the services below might be affected between 22:00 (BST) 18th October and 02:00 (BST) 19th October, 2018:

• XML Gateway
• 3API application, used for direct carrier billing services

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Posted on Oct 9, 11:40 BST
Sonar Response Time ?
Fetching
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018
Resolved - Dear Customer

Please be advised EE experienced an issue with one of their servers on the below date and time.

As a result of this issue a number of MO messages were delayed in delivery to Fonix by EE.

The issue occurred on Sunday 14th October at 3am and was resolved on Monday 15th October at 9am.

EE restarted the server at approximately 9am on Monday 15th and as such customers may have seen larger than normal batches of MO messages being delivered to their systems as a result of this issue.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 16, 14:02 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 10:08 BST
Scheduled - Dear Customer

Please be advised we will be undertaking a further maintenance on the above date and time, this maintenance follows the release yesterday as an additional required update.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team
Oct 11, 10:32 BST
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - Dear Customer

Please be advised O2 have confirmed the intermittent issue impacting Premium SMS MT messages has now been resolved.

We will continue to monitor but everything is processing as expected.

Kind regards

Fonix Operations Team
Oct 12, 16:29 BST
Update - Dear Customer

Please be advised O2 are still investigating the intermittent issue impacting Premium SMS MT messages.

They have engineers investigating the issue but have no anticipated time for resolution.

We will update you as soon as we receive any further information.

Kind regards

Fonix Operations Team
Oct 12, 15:33 BST
Identified - Dear Customer

Please be advised O2 are currently experiencing an intermittent issue impacting Premium SMS MT messages.

We have raised it into them and they are investigating as a matter of urgency.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Oct 12, 11:00 BST
Oct 11, 2018

No incidents reported.

Oct 10, 2018
Completed - Dear Customer,

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards,

Fonix Operations Team
Oct 10, 17:25 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Winner Picker – linking the bonus entries to the billed MTs within the audit trail
2) Winner Picker – addition of date and campaign name filtering
3) Auto Reminder – addition of option to set an automated message before a campaign closes
4) Campaign set up - addition of a standard donation template
5) Campaign page - addition of a MO activity graph for open campaigns
6) Campaign page - fix to correct capitalisation within the message body and email addresses

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 4, 17:15 BST
Oct 9, 2018
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 9, 11:44 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the above date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 1, 11:33 BST
Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 3, 13:48 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the above date and time.

This will include the release of the below features:

1) Ability to edit an existing / saved interaction filter
2) Campaign show page format update
3) Improved readability of tables and colours
4) Ability to exclude jobs in SMS sender irrespective of service

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 28, 13:23 BST
Resolved - Dear Customer

Please be advised that the O2 Premium MT Billing Outage issue has now been resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Oct 3, 00:36 BST
Investigating - Dear Customer

Please be advised that O2 are currently experiencing intermittent issues on their network since 23:20 BST impacting Premium MT traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Oct 3, 00:18 BST