All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing Aug 13, 22:00 - Aug 14, 14:30 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

***This is to inform you that the maintenance initially planned on 11th August 2020 23:00 (BST) until 12th August 2020 15:30 (BST) has been rescheduled and will be performed between 22:00 (BST), 13th August 2020 until 14:30 (BST),14th August 2020.***

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to 3API application, used for direct carrier billing services is expected between 22:00 (BST) 13th August until 13:20 (BST) 14th August, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Aug 12, 15:50 BST
Planned Maintenance: Three Billing Outage Aug 13, 23:00 - Aug 14, 07:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

An essential maintenance will take place on 13/08/2020 23:00 (BST) until 14/08/2020 07:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 14/08/2020 00:15 (BST) until 14/08/2020 07:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Aug 10, 11:46 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding a planned outage impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work will take place in two stages (times shown are BST);

Stage 1 - overnight between 22:30 on Wednesday 19th August and 06:00 on Thursday 20th August. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

Stage 2 - overnight between 22:30 on Wednesday 26th August and 06:00 on Thursday 27th August. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Aug 3, 15:14 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding a planned outage impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform.

The work will take place in two stages (times shown are BST);

Stage 1 - overnight between 22:30 on Wednesday 19th August and 06:00 on Thursday 20th August. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

Stage 2 - overnight between 22:30 on Wednesday 26th August and 06:00 on Thursday 27th August. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Aug 3, 15:15 BST
Sonar Response Time ?
Fetching
Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Aug 3, 16:54 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1. Lists - Manually Add an individual number to a list
2. Lists - Estimated number of MSISDNs in a list
3. Marketing Push Breakdown Table: Ability to download the push Timeline in an excel file
4. Campaign: Multi-select keywords to delete & maintain page position when deleting a keyword
5. SMS Sender - Add fuzzy-search to the Free Text Filters on Name Field
6. Bug Fix SMS Sender: View/edit page to show preview for a personalised push
7. Bug Fix Winner Picker: Filter fix to display campaign type

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 27, 17:46 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 15:35 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance on their Direct Billing platform on the below date and time.

Please be informed that a database change will be made on 30/07/2020. There will be a Charge To Bill outage for about 2 Hr 30 Mins.

Expected Outage Start Date and Time (BST): 30.07.20 23:05

Expected Outage End Date and Time (BST): 31.07.20 01:40

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 29, 11:34 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 15:35 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Virgin regarding planned maintenance on their Premium SMS platform on the below date and time.

This message is to notify you that VM network team will be performing changes on VM MTP switch on the 2nd of August at 02:00 UK time.

Kindly be informed that there is no impact expected, but it is possible in a worst case scenario that the SMPP connectivity to the aggregators is affected. VM will take steps to re-establish aggregator connectivity, but sometimes re-establishment needs to come from the peer side. In that case VM will contact you for support.

The details of the scheduled change is provided below:

Affected service: Premium SMS

Type of possible service outage: SMPP connections to aggregators

Affected area: SMS aggregators

Start time planned work: 02/08/2020 2:00:00 AM

End time planned work: 02/08/2020 05:00:00 AM

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 23, 16:56 BST
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 30, 19:09 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on the below date and time.

***This is to inform you that the maintenance initially planned on 27th July 2020 22:45 (BST) until 29th July 2020 20:00 (BST) has been rescheduled and will be performed between 22:45 (BST), 28th July 2020 until 20:00 (BST),30th July 2020.***

An essential maintenance will take place on 28/07/2020 22:45 (BST) until 30/07/2020 20:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 28/07/2020 23:50 (BST) until 29/07/2020 07:30 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 27, 17:51 BST