All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK   ? Operational
Three-UK   ? Operational
EE-UK (T-Mobile & Virgin)   ? Operational
EE-UK (Orange)   ? Operational
Vodafone-UK   ? Operational
Sky Mobile   Operational
90 days ago
100.0 % uptime
Today
SMS Gateway   ? Operational
Premium SMS Gateway   ? Operational
Direct Billing and Payforit   ? Operational
90 days ago
100.0 % uptime
Today
MCRM Platform (Radar)   ? Operational
Voice Shortcodes   ? Operational
Operator Age Verification   ? Operational
Charity Services   Operational
SMPP Connections   Operational
Compliance   Operational
Zensend   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: fpay Upgrade Dec 6, 10:00-14:00 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Dec 3, 10:34 GMT
Compliance Notification: EE Code of Practice UPDATE Jan 15, 12:00-12:05 GMT
Dear Customer

Please be advised we have received the below notification from EE regarding a change to their code of practice.

The changes will come into affect as of the 15th January 2019.

"We have made the following changes:

Removed Alerts from the Definitions
Amended the Definition of Subscriptions
Added Sec 26 Appendix A Compliance checklist
Added Sec 27 Appendix B – EE Audit standards

Added 19.3.1
EE mandates that all Content Subscription Services discovered online, including Co-Registration sites, or via email must use Payforit. This rule is effective from 15th January 2019. Exemptions may be given if the primary marketing channel is TV/Radio/Magazine and Online activity is a secondary channel

Amended 12.10
When a Subscription Content Service is discovered online, including Co-Registration sites, or via email, the Payforit Scheme Rules apply. This requirement 12.10 does not apply if the End User has previously created a username and password specifically for the Content Service in question.

Amended 12.6
For SMS Subscription Content Services, there must be an MO and the short code for initiating the service (MO) should be the same as that used for billing the service (MT). This requirement is valid for all new Content Service from August 2017."

Please do not hesitate to contact us if you have any questions, or would like a copy of the updated code of practice.

Kind regards
Fonix Compliance Team
Posted on Nov 26, 11:03 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
O2 Data Outage
Resolved - Dear Customer

O2 have confirmed that the data outage impacting their network has now been resolved.

3G and 4G connectivity has been fully restored.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Dec 7, 07:52 GMT
Identified - Dear Customer

Please be advised O2 are currently experiencing a data outage on their network which may be impacting some consumers.

We are seeing transactions processing as normal on both PSMS and Direct Billing but please be advised some consumers may experience issues or delays when interacting with services.

We will continue to monitor and update you accordingly.

Kind regards

Fonix Operations Team
Dec 6, 09:20 GMT
Dec 5, 2018
Planned Maintenance: Campaign Manager Upgrade
Completed - The scheduled maintenance has been completed.
Dec 5, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on the Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

- All drop-downs in the platform to filter by exact match when using a manual search
- Performance improvements (standard report, timeline)
- Auto-reminder bug fix on Flexible Bonus campaigns
- Warning on SMS pushes when sent from a shortcode different from the one used in the associated campaign
- Ability to filter by various campaign fields in the Interaction Filter, including prize
- Quotes used as delimiters on extracting keywords from the MO message body

There will also be several minor UI improvements, including:

- Removal of 'Exceptions' in schedules unless an exception is added
- Date format consistency throughout the platform (dd/mm/yyyy)
- Time format consistency throughout the platform (hh:mm - 24 hour)

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Nov 28, 16:58 GMT
Dec 4, 2018

No incidents reported.

Dec 3, 2018
Mobile Network Operator: Christmas Change Freeze
Completed - The scheduled maintenance has been completed.
Dec 3, 10:32 GMT
Scheduled - Hi all

Please be advised that during the festive period there will be an order freeze from the Mobile Network Operators (MNO’s).

Should you wish to request/amend/cancel a short code or request a Payforit service, please submit your request before the below dates:

EE
Last order date is 14/11/2018 with the scheduled live date set to be 10/12/2018
With the freeze commencing on 14/11/2018 until 09/01/2019.

O2
Last order date is 27/11/2018 with the scheduled live date set to be 04/12/2018
With the freeze commencing on 27/11/2018 until 04/01/2019.

SKY
Last order date is 14/11/2018 with the scheduled live date set to be 03/12/2018
With the freeze commencing on 14/11/2018 until 03/01/2019.

THREE
Last order date is 07/12/2018 with the scheduled live date set to be 16/12/2018
With the freeze commencing on 07/12/2018 until 07/01/2019.

VIRGIN
Last order date is 28/11/2018, the scheduled live date is yet to be confirmed.
With the freeze commencing on 28/11/2018 until a date yet to be confirmed.

VODAFONE
Last order date is 28/11/2018 with the scheduled live date set to be 13/12/2018
With the freeze commencing on 27/11/2018 until 07/01/2019.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 7, 12:31 GMT
Three Planned Maintenance: Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Dec 3, 10:32 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:51 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

This is to inform you that the maintenance initially planned between 23:00 (BST) on 25th of October and 03:40 (BST) on 26th of October, 2018 has been rescheduled and will be performed between 23:00 (UTC) on 7th of November and 03:40 (UTC) on 8th of November, 2018.

Service impact is not expected. However, disruption to the below services may occur between 00:00 (UTC) and 00:40 (UTC) on 8th of November, 2018:

• Premium SMS and Billing
• 3API application, used for direct carrier billing services

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 1, 16:31 GMT
Planned Maintenance: O2 Certificate Change
Completed - The scheduled maintenance has been completed.
Dec 3, 10:32 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is required to implement a new security certificate for the O2 network, on our direct billing platform.

There is an anticipated short duration interruption to service of approximately 10 minutes whilst the change is implemented.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 16, 10:55 GMT
Intermittent Direct Billing Issue: EE
Resolved - This incident has been resolved.
Dec 3, 10:28 GMT
Monitoring - Dear Customer

Please be advised the issue impacting EE direct billing appears to have been resolved at approximately 18:20.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 29, 20:01 GMT
Identified - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Nov 29, 17:49 GMT
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 28, 2018
Three - Billing Service Outage Notification
Resolved - Dear Customer

Three have confirmed the below service outage has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards
Fonix Operations Team
Nov 28, 13:31 GMT
Identified - Dear Customer

We have received a notification from Three regarding a current service outage impacting billing services and SMS.

We are seeing transactions processing successfully but there may be intermittent connectivity issues.

Three are investigating the issue and we will update you, as soon as we receive further information.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mobile Operator Connections - Three-UK
Nov 28, 09:54 GMT
Nov 27, 2018
Planned Maintenance: fpay Upgrade
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Kind regards,

Fonix Operations Team
Nov 22, 15:02 GMT
O2 Outage
Resolved - This incident has been resolved.
Nov 27, 15:41 GMT
Monitoring - Dear Customer

Please be advised that the O2 outage appears to have been resolved.

We are in communication with O2 to find out the cause of the outage and we will update once we have full details.

Please do not hesitate to contact us if you have any queries.

Kind regards,

Fonix Operations Team
Nov 27, 14:50 GMT
Investigating - Dear Customer

Please be advised that we are currently seeing an outage on the O2 network since 13:12 impacting Premium MT and Direct Billing traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Nov 27, 14:09 GMT
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