All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
MCRM Platform (Radar)
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Outage
Jun 17, 22:30 - Jun 18, 06:00 BST
Scheduled -
Dear Customer
Please be advised we have received the below notification from O2 regarding planned maintenance on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium SMS platform.
The work will take place overnight between 22:30 on Monday 17th June and 06:00 on Tuesday 18th June. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jun 5, 11:16 BST
Please be advised we have received the below notification from O2 regarding planned maintenance on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium SMS platform.
The work will take place overnight between 22:30 on Monday 17th June and 06:00 on Tuesday 18th June. Service outage of 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jun 5, 11:16 BST
Planned Maintenance: EE Direct Billing Outage
Jun 18, 22:00 - Jun 19, 06:00 BST
Scheduled -
Dear Customer
Please be advised we have received the below notification from EE regarding planned maintenance on the below date and time.
Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.
Brand Impacted: EE
Maintenance Start Date/Time: 18/06/2019 22:00
Maintenance End Date/Time: 19/06/2019 06:00
Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jun 12, 11:18 BST
Please be advised we have received the below notification from EE regarding planned maintenance on the below date and time.
Maintenance Details: Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway.
Brand Impacted: EE
Maintenance Start Date/Time: 18/06/2019 22:00
Maintenance End Date/Time: 19/06/2019 06:00
Service Impact: Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jun 12, 11:18 BST
Planned Maintenance: Campaign Manager Upgrade
Jun 19, 10:00-16:00 BST
Dear Customer
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the below features:
1. Reporting Interactions: updated table to platform uniform table style
2. Live Page: Auto population of "Freemsg" when responding to a customer inbound message
3. SMS Sender: ability to download the csv file and / or replace the .csv
4. SMS Sender edit and view page, the data source now states whether its from a .csv or list
5. The warning message regarding the addition of a new default stop list now contains a link to the list
6. "Actions" button in tables is replaced by an icon to optimise space
7. Campaigns: added "no upcoming rounds" status if a campaign is open but no rounds are scheduled
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jun 12, 16:33 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the below features:
1. Reporting Interactions: updated table to platform uniform table style
2. Live Page: Auto population of "Freemsg" when responding to a customer inbound message
3. SMS Sender: ability to download the csv file and / or replace the .csv
4. SMS Sender edit and view page, the data source now states whether its from a .csv or list
5. The warning message regarding the addition of a new default stop list now contains a link to the list
6. "Actions" button in tables is replaced by an icon to optimise space
7. Campaigns: added "no upcoming rounds" status if a campaign is open but no rounds are scheduled
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jun 12, 16:33 BST