All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
MCRM Platform (Radar)
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: fpay Upgrade
Feb 27, 10:00-14:00 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The release will include some changes as per the below:
As part of this release the response of the API used by merchants to create a new payment session in fPay at the address https://fpay.fonix.io/rest/sessions/create is going to include two additional values upon success.
The JSON response is going to be structurally unchanged, therefore no action is required from our merchants assuming the response is parsed correctly as a JSON value.
The two new values are going to be added to the inner JSONObject called "session", the values are:
payment_url: provides an (escaped) absolute url that merchants can use to redirect the end-user to the payment page.
guid: is the transaction id that can be used by merchants to check the status of the transaction using the new "Transaction Status" API.
New Transaction Status API:
A new API is going to be available for merchants to query the status of the transaction through a GET request at the address https://fpay.fonix.io/rest/v2/transactions/status/{transaction_id} passing the X-API-KEY header with the API key of your service.
The response contains the same information as the charge report in a JSON format
Please note that like the charge report, the msisdn is going to be returned only if the transaction is successful.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Feb 21, 14:46 GMT
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The release will include some changes as per the below:
As part of this release the response of the API used by merchants to create a new payment session in fPay at the address https://fpay.fonix.io/rest/sessions/create is going to include two additional values upon success.
The JSON response is going to be structurally unchanged, therefore no action is required from our merchants assuming the response is parsed correctly as a JSON value.
The two new values are going to be added to the inner JSONObject called "session", the values are:
payment_url: provides an (escaped) absolute url that merchants can use to redirect the end-user to the payment page.
guid: is the transaction id that can be used by merchants to check the status of the transaction using the new "Transaction Status" API.
New Transaction Status API:
A new API is going to be available for merchants to query the status of the transaction through a GET request at the address https://fpay.fonix.io/rest/v2/transactions/status/{transaction_id} passing the X-API-KEY header with the API key of your service.
The response contains the same information as the charge report in a JSON format
Please note that like the charge report, the msisdn is going to be returned only if the transaction is successful.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Feb 21, 14:46 GMT
Planned Maintenance: Campaign Manager Upgrade
Feb 27, 10:00-16:00 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the below features:
1) Filters to be pinned open on all screens
2) Maintain selected filters when exporting reports on the marketing breakdown table
3) Ability to filter on excluded jobs and select jobs from other associated clients in SMS Sender
4) Ability to select multiple campaigns and select / delete all in whitelist and excluded campaigns in SMS Sender
5) Count will appear on each page within lists with the total number on that page
There is no anticipated interruption to service during the maintenance window,
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Feb 20, 16:07 GMT
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the below features:
1) Filters to be pinned open on all screens
2) Maintain selected filters when exporting reports on the marketing breakdown table
3) Ability to filter on excluded jobs and select jobs from other associated clients in SMS Sender
4) Ability to select multiple campaigns and select / delete all in whitelist and excluded campaigns in SMS Sender
5) Count will appear on each page within lists with the total number on that page
There is no anticipated interruption to service during the maintenance window,
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Feb 20, 16:07 GMT