All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
MCRM Platform (Radar) ? Operational
VoiPay ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
CCBill Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Three Planned Maintenance Nov 28, 10:00-16:00 GMT
Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

This is to inform you that essential maintenance is planned for the above date and time on the Three SMSC platform.

Partners who are using SMPP protocol for their connection with Three SMSC platform will receive unique message ID in their MO message deliveries. This will allow Third Party Applications to determine whether the message delivery is a retry from the SMSC platform or not. The information can be used to avoid multiple MT messages for the same MO request.

The above date and time may change, if it does we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

There is not anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 21, 14:08 GMT
Three Planned Maintenance Dec 6, 01:00-07:30 GMT
Dear Customer

Please be advised we have received the below communication from Three regarding planned maintenance on the above date and time.

As you are aware, Three have a need to carry out regular billing maintenance where the billing systems may be down for a period of time during the month.

The next maintenance outage will take place on 6th December 2016 from 01:00 until 6th December 2016 at 07:30. This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 6th December 2016 from 01:00 until 6th December 2016 at 07:30. Texts from Three customers will not be sent.”

Please do not hesitate to contact is of you have any questions.

Kind regards

Fonix Operations Team
Posted on Dec 1, 15:33 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Platform uptime ?
Fetching
Past Incidents
Dec 4, 2016

No incidents reported today.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.

Nov 22, 2016
Resolved - Dear Customer

Please be advised that the Vodafone outage has now been resolved.

Full connectivity was restored at 00:00. During this period all messages were queued and delivered once the issue was resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Nov 22, 00:06 GMT
Investigating - Dear Customer

Please be advised that Vodafone are currently experiencing a loss of connectivity on their network since 23:38 impacting MO/MT traffic.

The issue has been raised into Vodafone who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Nov 21, 23:55 GMT
Nov 20, 2016
Resolved - Dear customer,

We have been contacted by Vodafone who have advised us that the problem has now been fixed. We have been monitoring traffic and all transactions have returned to normal from 19:20. We will continue to monitor traffic going forwards.

Kind regards,

Fonix Operations
Nov 20, 20:35 GMT
Update - Dear customer,

We are still experiencing intermittent issues on Vodafone Direct Billing. Vodafone have been investigating and we are still waiting for a resolution.

Regards,

Fonix operations
Nov 20, 17:29 GMT
Investigating - Dear Customer

Please be advised that Vodafone are currently experiencing intermittent issues since 22:48 impacting Direct Billing traffic. This is only impacting a small number of requests with most requests being successful.

The issue has been raised into Vodafone who are currently investigating and we are working with them to identify and fix the issue.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Nov 20, 10:45 GMT