All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
99.8 % uptime
Today
MCRM Platform (Radar) ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Planned Maintenance: Three Billing Outage Nov 21, 22:45 - Nov 22, 17:30 GMT
Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on the below date and time.

An essential maintenance outage will take place on 21/11/2019 22:45 (GMT) until 22/11/2019 17:30 (GMT). Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 (GMT) on 22nd November 2019 until 06:00 (GMT) on 22nd November 2019. Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Kind regards

Fonix Operations Team
Posted on Nov 15, 09:49 GMT
Planned Maintenance: EE Direct Billing Nov 24, 20:00 - Nov 25, 04:20 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their direct billing platform on the below date and time.

Maintenance Details:

Due to emergency system maintenance, it may not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway for T-Mobile and EE branded end users between 20:00 and 04:20. Should a backout be required for the maintenance, the service may be unavailable until 09:30.

Brand Impacted: EE

Maintenance Start Date/Time: 24/11/2019 20:00

Maintenance End Date/Time: 25/11/2019 04:20

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times. Orange branded end users will be unaffected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 19, 15:22 GMT
Dear Customer

Please be advised we have received the below notification from the Phone-paid Services Authority regarding the new service registration requirement.

All customers must update the PSA website with the required details for all registered services by 2nd December 2019. Please note the information required is comprehensive, so we would recommend completing the details as soon as possible.

"The service registration update is here

You have until 02 December 2019 to update your service details and comply with this new Code requirement.

Why are we doing this and what are the changes about?

Registration was introduced seven years ago and has not been updated since. In that time, the phone-paid service market has evolved considerably. These changes will bring more efficiency in:

• consumers finding all the information they need on the service they used (what the service is about, how much it costs, how they’re being charged and how to contact the provider) and increasing their confidence in phone-paid services

• the PSA running effective market analysis, service monitoring and due diligence instead of directing consumers due to inaccurate/incomplete Service checker results.

How do I update my service registration?

Next when you log into your PSA registration you’ll be able to see a list of all your current services. You will need to go into each service and fill in all the missing information. Once you do this, the status of the service will change to 'Complete' and you’re done.

We will then check all the information you entered to make sure it’s accurate. If we find any missing information or discrepancies, we will get in touch with you."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted on Sep 3, 11:25 BST
Sonar Response Time ?
Fetching
Past Incidents
Nov 20, 2019
Resolved - Dear customer,

this maintenance has been successfully completed with no further communications from Three.

Kind regards

Fonix Operations Team
Nov 20, 08:16 GMT
Identified - Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance.

Planned maintenance on the 3API platform, this is expected to cause a disruption to 3API application, used for direct carrier billing services between 23:00 (GMT) 19th November, 2019 until 03:00 (GMT) 20th November, 2019.

Kind regards

Fonix Operations Team
Nov 20, 00:21 GMT
Nov 19, 2019

No incidents reported.

Nov 18, 2019
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 18, 15:29 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 15, 09:21 GMT
Resolved - Dear Customer

Please be advised Sky have confirmed the intermittent issue impacting Premium SMS services has been resolved.

The issue was related to a VPN connectivity issue.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 18, 12:47 GMT
Identified - Dear Customer

Please be advised Sky Mobile are currently experiencing intermittent issues impacting their Premium SMS platform.

We are experiencing timeout issues when trying to connect to Sky Mobile which may be impacting a number of transactions.

Sky are aware of the issue and investigating.

We will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Nov 18, 10:58 GMT
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 14, 11:40 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below features:

1. Reporting: Updated order for Dashboard reporting tiles
2. Reporting: Improved performance in dashboard loading speed
3. Reporting: Marketing Push Breakdown - Change consumer spend to Outpayment
4. Reporting: Dashboard tile updated to only include prize value when marked as a winning round
5. Reporting: Campaign analysis email report to include prize with pence field
6. Interaction Filter: Addition of new Prize range filter
7. SMS Sender: Update number estimation for SMS pushes with a .csv file
8. Accounts: Remove autocomplete from email field in password reset page
9. Accounts: Ability to filter users by status

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 7, 13:08 GMT
Nov 13, 2019
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 13, 07:42 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the below date and time.

The maintenance is a required database upgrade, during the maintenance window the Winner Picker platform will be unavailable for a period of up to 30 minutes.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 1, 11:06 GMT
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 13, 07:41 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our customer facing Accounts platform.

During the maintenance window, customers will not be able to login to accounts.fonix.io for a short duration of up to 10 minutes.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 1, 11:03 GMT
Nov 12, 2019
Completed - Dear Customer

Please be advised Three have confirmed the below maintenance has been completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 12, 08:09 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

This is to inform you that essential maintenance planned for 24/10/2019 10:30 PM (BST) until 25/10/2019 09:30 AM (BST) has been rescheduled and will be performed between 11/11/2019 10:00 PM (GMT) until 12/11/2019 07:00 AM (GMT)

An essential maintenance will take place on 11/11/2019 10:00 PM (GMT) until 12/11/2019 07:00 AM (GMT). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 12/11/2019 00:30 AM (GMT) until 12/11/2019 06:15 AM (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 8, 08:45 GMT
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 7, 13:11 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our SMS Gateway on the below date and time.

The maintenance is an internal update to improve reporting.

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 4, 12:09 GMT
Nov 6, 2019
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 6, 15:33 GMT
Scheduled - Dear Customer


Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

This is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 1, 11:10 GMT
Completed - Dear Customer

Please be advised Three have postponed the below planned maintenance.

As soon as we receive a revised date we will update you.

Kind regards

Fonix Operations Team
Nov 6, 11:44 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.

This is to inform you that essential maintenance will be performed between 07/11/2019 10:30 PM (GMT) until 08/11/2019 09:30 AM (GMT)

An essential maintenance will take place on 07/11/2019 10:30 PM (GMT) until 08/11/2019 09:30 AM (GMT). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/11/2019 11:00 PM (GMT) until 08/11/2019 07:00 AM (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 4, 10:43 GMT