Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1. Lists - Manually Add an individual number to a list
2. Lists - Estimated number of MSISDNs in a list
3. Marketing Push Breakdown Table: Ability to download the push Timeline in an excel file
4. Campaign: Multi-select keywords to delete & maintain page position when deleting a keyword
5. SMS Sender - Add fuzzy-search to the Free Text Filters on Name Field
6. Bug Fix SMS Sender: View/edit page to show preview for a personalised push
7. Bug Fix Winner Picker: Filter fix to display campaign type

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 27, 17:46 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance on their Direct Billing platform on the below date and time.

Please be informed that a database change will be made on 30/07/2020. There will be a Charge To Bill outage for about 2 Hr 30 Mins.

Expected Outage Start Date and Time (BST): 30.07.20 23:05

Expected Outage End Date and Time (BST): 31.07.20 01:40

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 29, 11:34 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from Virgin regarding planned maintenance on their Premium SMS platform on the below date and time.

This message is to notify you that VM network team will be performing changes on VM MTP switch on the 2nd of August at 02:00 UK time.

Kindly be informed that there is no impact expected, but it is possible in a worst case scenario that the SMPP connectivity to the aggregators is affected. VM will take steps to re-establish aggregator connectivity, but sometimes re-establishment needs to come from the peer side. In that case VM will contact you for support.

The details of the scheduled change is provided below:

Affected service: Premium SMS

Type of possible service outage: SMPP connections to aggregators

Affected area: SMS aggregators

Start time planned work: 02/08/2020 2:00:00 AM

End time planned work: 02/08/2020 05:00:00 AM

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 23, 16:56 BST

Scheduled - Dear Customer

Please be advised we have received the following communication from Three regarding planned maintenance on the below date and time.

***This is to inform you that the maintenance initially planned on 27th July 2020 22:45 (BST) until 29th July 2020 20:00 (BST) has been rescheduled and will be performed between 22:45 (BST), 28th July 2020 until 20:00 (BST),30th July 2020.***

An essential maintenance will take place on 28/07/2020 22:45 (BST) until 30/07/2020 20:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 28/07/2020 23:50 (BST) until 29/07/2020 07:30 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 27, 17:51 BST