All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
MCRM Platform (Radar)
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Zensend
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: Winner Picker Feature Release
Sep 19, 10:00-14:00 BST
Dear Customer
Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the above date and time.
The maintenance will be to include a new feature release which will give customers the ability to start a draw by clicking a separate confirm button rather than inputting the total entries into the calculation field.
This feature will be for configured clients only and will be available upon request.
Any existing clients who use the calculation field will continue to see the current configuration.
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Sep 12, 14:36 BST
Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the above date and time.
The maintenance will be to include a new feature release which will give customers the ability to start a draw by clicking a separate confirm button rather than inputting the total entries into the calculation field.
This feature will be for configured clients only and will be available upon request.
Any existing clients who use the calculation field will continue to see the current configuration.
Please do not hesitate to contact us if you have any questions
Kind regards
Fonix Operations Team
Posted on Sep 12, 14:36 BST
O2 Planned Maintenance: Billing Outage Stage 2
Sep 19, 22:00 - Sep 20, 06:00 BST
Update -
Dear Customer
Please be advised we have received confirmation from O2 that the scheduled billing outage for this evening is going ahead as planned, as per the previous communication.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Sep 19, 13:51 BST
Please be advised we have received confirmation from O2 that the scheduled billing outage for this evening is going ahead as planned, as per the previous communication.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Sep 19, 13:51 BST
Scheduled -
Dear Customer
Please be advised we have received the below communication from O2 regarding the planned billing outages:
This e-mail is being sent to notify you of some changes in dates from those detailed in the original e-mail notification that was sent on 23rd August
The work that was scheduled for last weekend did not take place due to a server issue and has therefore been re-scheduled.
Please note that only stage 1 is confirmed as approved. We will notify you once stages 2 & 3 are confirmed as approved but these are the dates scheduled.
The new dates/times are as follows:-
Stage 1 will take place overnight between 22:00 on Wednesday 13th September and 06:00 on Thursday 14th September. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.
Stage 2 will take place overnight between 20:00 on Tuesday 19th September and 06:00 on Wednesday 20th September. Service outage will start at 23:30hrs with an expected period of 1.5 hours downtime.
Stage 3 will take place overnight between 23:00 on Tuesday 17th October and 06:00 on Wednesday 18th October. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.
Please accept our apologies for any inconvenience caused.
Kind regards
Fonix Operations Team
Sep 8, 11:42 BST
Please be advised we have received the below communication from O2 regarding the planned billing outages:
This e-mail is being sent to notify you of some changes in dates from those detailed in the original e-mail notification that was sent on 23rd August
The work that was scheduled for last weekend did not take place due to a server issue and has therefore been re-scheduled.
Please note that only stage 1 is confirmed as approved. We will notify you once stages 2 & 3 are confirmed as approved but these are the dates scheduled.
The new dates/times are as follows:-
Stage 1 will take place overnight between 22:00 on Wednesday 13th September and 06:00 on Thursday 14th September. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.
Stage 2 will take place overnight between 20:00 on Tuesday 19th September and 06:00 on Wednesday 20th September. Service outage will start at 23:30hrs with an expected period of 1.5 hours downtime.
Stage 3 will take place overnight between 23:00 on Tuesday 17th October and 06:00 on Wednesday 18th October. Service outage will start at 23:30hrs with an expected period of 2 hours downtime.
Please accept our apologies for any inconvenience caused.
Kind regards
Fonix Operations Team
Sep 8, 11:42 BST