All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Vodafone Billing Outage
Dec 5, 21:00 - Dec 6, 06:30 GMT
Dear Customer
Please be advised we have received the following notification from Vodafone regarding a planned billing outage on the below date and time.
Please be advised that Vodafone UK have a planned outage this weekend. This will affect any payment services (PSMS and CTB). The outage should be no longer than 4 hours, but please see official notice below:-
Summary of the change
The Group Data Centre in the Dublin Data Centre is being upgraded.
When is the change happening?
21:00 on Saturday 05th December until 06:35 on Sunday 06th December 2020
The outage is expected between 00:00 and 04:00 on Sunday 06h December 2020.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Dec 1, 08:32 GMT
Please be advised we have received the following notification from Vodafone regarding a planned billing outage on the below date and time.
Please be advised that Vodafone UK have a planned outage this weekend. This will affect any payment services (PSMS and CTB). The outage should be no longer than 4 hours, but please see official notice below:-
Summary of the change
The Group Data Centre in the Dublin Data Centre is being upgraded.
When is the change happening?
21:00 on Saturday 05th December until 06:35 on Sunday 06th December 2020
The outage is expected between 00:00 and 04:00 on Sunday 06h December 2020.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Dec 1, 08:32 GMT
Planned Maintenance: Campaign Manager Update
Dec 10, 10:00-16:00 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the following features:
1) Dashboard Reporting - ability to drill down each dashboard tile to display specific data
2) Marketing Push Breakdown Table – ability to download all available data
3) Restyled User Interface – Tables and Fonts
4) Interactions - Store Live Page, Web Entry and Subscriber Data SMS Responses
5) Interactions Reporting - SMS Push Interactions, addition of a link to an associated campaign
6) Labels - to be applied in the Campaign Breakdown Table
7) Labels - to be applied in the Winner Picker Filter
8) Marketing Push Breakdown Table - addition of Service filters
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Dec 3, 14:38 GMT
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the following features:
1) Dashboard Reporting - ability to drill down each dashboard tile to display specific data
2) Marketing Push Breakdown Table – ability to download all available data
3) Restyled User Interface – Tables and Fonts
4) Interactions - Store Live Page, Web Entry and Subscriber Data SMS Responses
5) Interactions Reporting - SMS Push Interactions, addition of a link to an associated campaign
6) Labels - to be applied in the Campaign Breakdown Table
7) Labels - to be applied in the Winner Picker Filter
8) Marketing Push Breakdown Table - addition of Service filters
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Dec 3, 14:38 GMT
EE Notification: Termination of Orange UK Premium SMS Revenue Share - 1st January 2021
Jan 1, 08:00-09:00 GMT
Dear Customer
Please be advised we have received the following notification from EE regarding the termination of Orange Premium SMS services on the below date and time.
Termination of Orange UK premium mobile terminating (MT) SMS Revenue Share – 1st January 2021
BT would like to thank you for all your support in preparation for our Premium SMS consolidation project. As part of this project we are now at the stage of terminating our PSMS MT Orange revenue share, as these customers will be migrating to the new platform in due time.
This means that no revenue share will be paid to Partners for Orange transaction from the 1st January 2021. It also requires that any subscription services must be terminated for Orange customers before the 1st January 2021.
As part of this change you are also advised that you may not attempt to bill these customers from the 1st January 2021.
Once the remaining users have successfully migrated to the new platform this base of customers will again be available to you and your merchants.
Following on from this notice, Fonix will suspend all Premium SMS connections to Orange on January 1st 2021. The Orange brand will no longer be displayed within the Fonix platforms and all transactions will now appear under the EE label for both financial and statistical reporting.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 11, 15:42 GMT
Please be advised we have received the following notification from EE regarding the termination of Orange Premium SMS services on the below date and time.
Termination of Orange UK premium mobile terminating (MT) SMS Revenue Share – 1st January 2021
BT would like to thank you for all your support in preparation for our Premium SMS consolidation project. As part of this project we are now at the stage of terminating our PSMS MT Orange revenue share, as these customers will be migrating to the new platform in due time.
This means that no revenue share will be paid to Partners for Orange transaction from the 1st January 2021. It also requires that any subscription services must be terminated for Orange customers before the 1st January 2021.
As part of this change you are also advised that you may not attempt to bill these customers from the 1st January 2021.
Once the remaining users have successfully migrated to the new platform this base of customers will again be available to you and your merchants.
Following on from this notice, Fonix will suspend all Premium SMS connections to Orange on January 1st 2021. The Orange brand will no longer be displayed within the Fonix platforms and all transactions will now appear under the EE label for both financial and statistical reporting.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 11, 15:42 GMT