EE Compliance Update
Scheduled Maintenance Report for Fonix Services
Completed
The scheduled maintenance has been completed.
Posted Sep 08, 2016 - 10:57 BST
Scheduled
Dear Customer

Please see below a communication from Monitoring Compliance Partners on behalf of EE.

‘Pokemon’ / ‘Pokemon Go!’ Services

MCP would wish to advise clients that any services or service promotions which has or contains or gives the appearance of official branding or logo’s of either ‘Pokemon’ / ‘Pokemon Go!’ may not be used without the specific authorisation of the Pokemon Company (or the individual consortium members of the Pokemon Company). Where such services are discovered, evidence may be required as part of a Due Diligence request that permission has been provided. Failure to provide may result in service suspension.

Higher Priced Services

Clients are reminded that in accordance with Section 7 of the EE Code of Practice, services may not be provided to consumers which charge at least £5 per week, £10 in a single transaction or £20 per month unless it has received formal approval and sign-off from EE. As part of a Due Diligence request on behalf of EE, evidence of formal approval and/or sign-off may be required. Failure to provide may result in service suspension. This applies to all such services which launched on or after 1st March 2016. ‘Approval’ or ‘Sign off’ by any other entity other than EE will not be accepted and will not constitute formal approval.

PFI Mandate

Following recent discussions with EE, we wish to clarify EE’s position regarding competition services and enforcement of PFI mandate:

Any competition flow - excluding co-reg and CRM flows (email or SMS) - where users have discovered it online and are charged online must use PFI to bill the user. For the avoidance of doubt:

· ‘Online’ means the web i.e. by handset, PC, Mac or Tablet browsing.

· ‘Charged’ means where user has to enter their MSISDN into the site in order for the provider of the service to instigate a charge to that MSISDN; or where the intermediary or merchant has gained the MSISDN of the user from their mobile network along with the same or previous browsing sessions.

If you have any questions on any of the above, please do not hesitate to contact us.

Kind regards

Fonix Operations Team
Posted Aug 01, 2016 - 10:01 BST
This scheduled maintenance affected: Mobile Operator Connections (EE-UK (T-Mobile & Virgin), EE-UK (Orange)).