Planned Maintenance: EE Premium SMS Notifications
Scheduled Maintenance Report for Fonix Services
Completed
Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted May 13, 2020 - 16:20 BST
Scheduled
Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time on our EE Premium SMS connection.

The maintenance involves the release of new functionality, as mandated by EE in their latest code of practice, to send an MT response message for specified Premium SMS failures.

This will enable us to inform EE consumers as to actions they can take in order to be able to interact with services in the future.

The below MT messages will be sent to all EE consumers free of charge for the following errors:

Insufficient Funds: You do not have enough credit to make this purchase. Top up your EE credit via your usual method

Credit Limit: This purchase failed due to either not enough PAYG credit or credit limit reached. Top-up your credit or call EE on 150 to discuss your credit limit

Barred / Spend Cap: You are unable to use this service, you either have a 3rd party bar or have reached your spend cap. To remove the bar text UNBAR to 150 or text SPENDCAP to 150

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted May 13, 2020 - 11:02 BST
This scheduled maintenance affected: Premium SMS Gateway.