Three Planned Maintenance
Scheduled Maintenance Report for Fonix Services
Completed
Dear Customer

Please be advised the below planned maintenance, due to take place on the above date and time, has been postponed.

As soon as we receive a revised date from Three we will let you know.

Kind regards

Fonix Operations Team
Posted Mar 20, 2017 - 18:58 GMT
Scheduled
Dear Customer

Please be advised we have received the below communication from Three regarding planned maintenance on the above date and time.

An emergency maintenance outage will take place on 20th March 2017 from 23:30 (UTC) until 21st March 2017 at 10:30 (UTC). Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible. If the timing of this months’ outage will have a major impact on your services then please let us know and we will put in a request for timings to be changed, however, please note that there may not be a possibility to influence any timing changes to the outage due to other network responsibilities we have to fit this maintenance in.

This outage will be similar to the previous outages and any systems that interact with our billing system will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 01:00 until 07:30 (UTC) on 21st March 2017. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Mar 17, 2017 - 19:14 GMT
This scheduled maintenance affected: Mobile Operator Connections (Three-UK).