Intermittent Direct Billing Issue: EE

Incident Report for Fonix Services

Resolved

This incident has been resolved.

Posted Dec 03, 2018 - 10:28 GMT

Monitoring

Dear Customer

Please be advised the issue impacting EE direct billing appears to have been resolved at approximately 18:20.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted Nov 29, 2018 - 20:01 GMT

Identified

Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Posted Nov 29, 2018 - 17:49 GMT

This incident affected: Direct Billing.