Please be advised Three have postponed the below planned maintenance.
As soon as we receive a revised date we will update you.
Kind regards
Fonix Operations Team
Posted Nov 06, 2019 - 11:44 GMT
Scheduled
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance on the below date and time.
This is to inform you that essential maintenance will be performed between 07/11/2019 10:30 PM (GMT) until 08/11/2019 09:30 AM (GMT)
An essential maintenance will take place on 07/11/2019 10:30 PM (GMT) until 08/11/2019 09:30 AM (GMT). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/11/2019 11:00 PM (GMT) until 08/11/2019 07:00 AM (GMT). Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted Nov 04, 2019 - 10:43 GMT
This scheduled maintenance affected: Mobile Operator Connections (Three-UK).