PSA Notice: Update Service Registration Now
Scheduled Maintenance Report for Fonix Services
The scheduled maintenance has been completed.
Posted Dec 13, 2019 - 08:45 GMT
Dear Customer

Please be advised we have received the below notification from the Phone-paid Services Authority regarding the new service registration requirement.

All customers must update the PSA website with the required details for all registered services by 2nd December 2019. Please note the information required is comprehensive, so we would recommend completing the details as soon as possible.

"The service registration update is here

You have until 02 December 2019 to update your service details and comply with this new Code requirement.

Why are we doing this and what are the changes about?

Registration was introduced seven years ago and has not been updated since. In that time, the phone-paid service market has evolved considerably. These changes will bring more efficiency in:

• consumers finding all the information they need on the service they used (what the service is about, how much it costs, how they’re being charged and how to contact the provider) and increasing their confidence in phone-paid services

• the PSA running effective market analysis, service monitoring and due diligence instead of directing consumers due to inaccurate/incomplete Service checker results.

How do I update my service registration?

Next when you log into your PSA registration you’ll be able to see a list of all your current services. You will need to go into each service and fill in all the missing information. Once you do this, the status of the service will change to 'Complete' and you’re done.

We will then check all the information you entered to make sure it’s accurate. If we find any missing information or discrepancies, we will get in touch with you."

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Compliance Team
Posted Sep 03, 2019 - 11:25 BST
This scheduled maintenance affected: Compliance.