EE Compliance Notification: Action Required
Scheduled Maintenance Report for Fonix Services
Completed
The scheduled maintenance has been completed.
Posted Feb 21, 2018 - 14:53 GMT
Update
Dear Customer

Following on from the below communication, please find updated guidance from EE.

https://fonix.com/fonix/partner_update_guidance_on_implementing_12.9_of_ee_cop.pdf

We would like to draw your attention to clause 6.12

6.1.2 The API must control the serving of all HTML, CSS, and image content for all payment screens served directly to the consumer. The
merchant may not serve any screen that contains any chargeable actions to the consumer outside of the control of the API.

Fonix will be looking to integrate the new pin flow screens on 20th February 2018 and will enforce the use of the Fonix screens from 15th February.

Fonix will be looking to implement the above rules across all networks on 1st March 2018.

Please contact your account manager if you have any questions.

Kind regards

Fonix Operations Team
Posted Jan 31, 2018 - 10:15 GMT
Scheduled
Dear Customer

Please find below a communication we have received from EE requiring action.

Last November EE hosted a roundtable workshop to address the issue of advertising in Kids’ apps. As an output of the workshop we committed to review the valuable feedback we received from industry and update our code of practice to address this and other issues which impact our customers.

Our customers (End Users) are our number one concern and to further enhance and protect their experience, we have taken the decision to add friction to our Payfoirt payment pages. This change is included in our Code of Conduct attached. Please see the new section is 12.9 below.

12.9 On the second Payforit subscription payment page (Principled and Standard), the End-User must in addition to pressing the confirm/Pay button, enter a 4 digit number, that is displayed on the handset. This requirement 12.9 does not apply if the End User has previously created (before the Payforit payment pages) a username and password for the Content Service. The requirement 12.9 does not apply if the Payforit payment flow utilises a Payforit SMS PIN.

The effective date for this new rule (12.9) will be the 15th February. We believe that this new flow will create even more trust with our customers, and help grow new revenues in 2018 and beyond. If you have any questions regarding this change please contact your Account Director.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Jan 18, 2018 - 11:55 GMT
This scheduled maintenance affected: Direct Billing and Compliance.