Three Planned Billing Outage
Scheduled Maintenance Report for Fonix Services
Completed
Dear Customer

Please be advised the below planned maintenance was completed successfully.

Kind regards

Fonix Operations Team
Posted Apr 16, 2018 - 13:12 BST
Update
Dear Customer

Please be advised we have received the below amendment to the planned outage from Three.

This is to inform you that the initially communicated impact time has been amended. Disruption to the below services is expected between 00:00 (BST) and 04:00 (BST) on 16th April, 2018.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Apr 13, 2018 - 11:16 BST
Scheduled
Dear Customer

Please be advised we have received the below notification from Three regarding planned maintenance on the above date and time.

An essential maintenance outage will take place on 15/04/2018 22:00 (BST) until 16/04/2018 06:00 (BST). Three will always endeavour to carry out these outages at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 00:00 until 03:00 on 16th April 2018. Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Apr 04, 2018 - 09:54 BST
This scheduled maintenance affected: Mobile Operator Connections (Three-UK).