Planned Maintenance: Three Premium SMS Outage
Scheduled Maintenance Report for Fonix Services
Completed
Dear Customer

Please be advised the below planned maintenance was cancelled and will be rescheduled for a later date.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Aug 06, 2021 - 10:06 BST
Scheduled
Dear Customer

Please be advised we have received the following notification from Three regarding a planned outage impacting their Premium SMS platform on the below date and time.

Disruption to Billing Single View and Real-Time Rating services is expected between 00:30 (BST) 6th August until 03:00 (BST) 6th August 2021 :

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected (please see attached communication which lists affected platforms).

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 06/08/2021 00:30 (BST) until 06/08/2021 03:00 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Jul 26, 2021 - 17:43 BST
This scheduled maintenance affected: Premium SMS Gateway.