Intermittent Direct Billing Issue: EE

Incident Report for Fonix Services

Resolved

Dear Customer

Please be advised that the issue on EE Direct Billing platform has now been resolved.

EE has advised that the issue started at approximately 08:00 and was resolved at 09:06.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team

Posted Dec 06, 2021 - 15:03 GMT

Investigating

Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Posted Dec 06, 2021 - 08:29 GMT

This incident affected: Direct Billing.