Please be advised Three have confirmed that the below planned maintenance was completed successfully.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted Jan 20, 2021 - 09:10 GMT
Scheduled
Dear Customer
Please be advised we have received the following notification from Three regarding an emergency billing outage on the below date and time.
An essential maintenance will take place on 19/01/2021 23:00 (GMT) until 20/01/2021 05:00 (GMT) .
Disruption to the below service is expected between 20/01/2021 00:30 (GMT) Until 20/01/2021 02:35 (GMT)
• Billing
This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 20/01/2021 00:30 (GMT) Until 20/01/2021 02:30 (GMT). Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted Jan 19, 2021 - 17:27 GMT
This scheduled maintenance affected: Premium SMS Gateway, Direct Billing and Mobile Operator Connections (Three-UK).