Compliance Notification: Vodafone Code of Practice Update
Scheduled Maintenance Report for Fonix Services
Completed
The scheduled maintenance has been completed.
Posted Jan 31, 2020 - 09:51 GMT
Scheduled
Dear Customer

Please be advised we have received notice from Vodafone regarding an update to their Code of Practice to be implemented by 01.02.2020.

Vodafone have mandated that all Stop commands for subscription services should be free to the consumer.

Fonix will be requesting the price point change to 0p MO, for all subscription shortcodes, for both Premium SMS and Direct Billing services, on Vodafone only. Please note any unsubscribe confirmation MT messages should continue to be sent via the free to consumer bulk route.

Vodafone will be applying a charge for each MO message received and this charge will be passed on to all Fonix customers on their monthly invoice. Please contact your account manager if you wish to discuss the charges in more detail.

In addition to the above change Vodafone has mandated active acceptance words on both payment buttons. In line with this requirement, we will be updating our button wording to state "Confirm" on the first button and "Pay Now" on the second button across all networks.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Jan 23, 2020 - 10:53 GMT
This scheduled maintenance affected: Compliance.