Please be advised we have received the below communication from Vodafone regarding overstated deliveries impacting PSMS transactions for pre-pay users in the time period below:
"Vodafone wanted to let you know that we experienced an issue with overstating successful deliveries for PSMS transactions on our billing platform as a result of a system upgrade that took place on 17th January 2017.
The upgrade was rolled back on the 17th February 2017. Successful delivery receipts would have been sent across all partner short-codes for Pre Pay subscribers that engaged with a PSMS service regardless of whether the subscriber had credit to cover the cost of the service.
We have decided in most cases to pay out the overstated values for January’s transactions, however, we will be calculating the over payment and making an adjustment in March to claw back any overpayments. We will advise on the situation with February volumes and values in early March. I do appreciate that this is not ideal, however, we have proactively managed the situation to mitigate any further problems and will keep you fully updated."
We are working closely with Vodafone to understand the scope of the issue and the services impacted. As soon as we receive further information we will update you individually as to any possible implications.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted Mar 09, 2017 - 10:19 GMT
This scheduled maintenance affected: Mobile Operator Connections (Vodafone-UK).