Sky Mobile: Delivery Receipt Issue

Incident Report for Fonix Services

Resolved

This incident has been resolved.

Posted Aug 05, 2019 - 09:27 BST

Identified

Dear Customer

Please be advised that due to a recent change made by Sky Mobile to their API, that was not communicated, we have been unable to correlate delivery reports to Premium MT messages.

As a result all Premium MT messages on Sky Mobile are currently reported as in a pending state when the user may have been charged.

We are implementing an emergency change to reflect the new API code and once configured delivery reports should be received as normal.

We will be undertaking a recovery process in order to update reporting with the correct status.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted Jul 31, 2019 - 16:20 BST

This incident affected: Mobile Operator Connections (Sky Mobile UK).