Compliance Update: O2 Payforit Mandate
Scheduled Maintenance Report for Fonix Services
Completed
The scheduled maintenance has been completed.
Posted May 13, 2019 - 15:39 BST
Scheduled
Dear Customer

Please be advised we have received the below communication from O2.

Following a review of services running on the O2 network and complaints received by consumers, we wish to inform you that O2 are issuing an update to the Payforit mandate released in 2016.

The Payforit scheme must be used where a service and/or content, is discovered, delivered and/or consumed through an O2 network or Wifi connected device, charging the user the cost of their content to their O2 mobile phone bill or decrementing from their O2 pre-pay account unless given written approval for an exemption by O2.

Additionally, any services not behind an account profile set up, including but not limited to username and password, prior to purchase, must include an additional offline consent to charge step, in order to complete the transaction, such as a PIN entry sent via the O2 network, or an MO verification.

The PFI mandate is effective immediately and will be enforced from 11th May 2019. From this date, any services found to not be complying with the mandate through WMC monitoring will be issued a red card, to suspend immediately. Any non-compliant services which have been suspended, will need to be updated, so that they adhere to the instructions in this mandate in order for the services to be reinstated, and all services must adhere to the mandate on an ongoing basis.

O2 reserves the right to modify the mandate as deemed appropriate.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Apr 11, 2019 - 16:40 BST
This scheduled maintenance affected: Direct Billing and Compliance.