O2 Charge to Mobile Retry Policy Announcement

Scheduled Maintenance Report for Fonix Services

Completed

The scheduled maintenance has been completed.

Posted Nov 01, 2016 - 10:48 GMT

Scheduled

Dear Customer,

Please see below a communication we have received from O2 regarding their retry policy on Charge to Mobile transactions.

“Transaction failure levels on Charge to Mobile are higher than expected and we are making some positive changes to drive volumes down. We’ve created a retry policy stating the number of times you can retry transactions, when receiving specific errors.

The retry policy for both one-off and subscription transactions is below.

Error Type: Eligibility
Example: Account number invalid or unknown
Response error code number: 10
One-off transactions: No retries
Subscriptions: No retries

Example: Account not eligible for use with this service
Response error code number: 11
One-off transactions: No retries
Subscriptions: 1 retry (24 hours)

Example: Content not eligible for this account
Response error code number: 12
One-off transactions: No retries
Subscriptions: No retries

Error Type: System Error
Example: System Error
Response error code number: 1
One-off transactions: Automatic retry
Subscriptions: 3 retries (1 hour, 24 hours, 48 hours)

Example: System Busy
Response error code number: 9
One-off transactions: Automatic retry
Subscriptions: 3 retries (1 hour, 24 hours, 48 hours)

Example: Service Unavailable
Response error code number: 2
One-off transactions: Automatic retry
Subscriptions: 3 retries (1 hour, 24 hours, 48 hours)

Error Type: Data Error
Example: Invalid Request
Response error code number: 3
One-off transactions: No retries
Subscription: 1 retry (24 hours with corrected information)

Example: Invalid Input Values
Response error code number: 5
One-off transactions: No retries
Subscription: 1 retry (24 hours with corrected information)

Example: Invalid Currency Code
Response error code number: 6
One-off transactions: No retries
Subscription: 1 retry (24 hours with corrected information)

Example: Duplicate External ID
Response error code number: 4, 8
One-off transactions: No retries
Subscription: 1 retry (24 hours with corrected information)

Example: Sector not eligible for this merchant
Response error code number: 26
One-off transactions: No retries
Subscription: 1 retry (24 hours with corrected information)

Error Type: Insufficient Funds
Example: Insufficient Funds
Response error code number: 14
One-off transactions: No retries
Subscription: 2 retries (24 hours, 48 hours)

Error Type: Spend Limits
Example: Maximum Transaction Value Exceeded
Response error code number: 13
One-off transactions: No retries
Subscription: No retries

Example: Spend limit breached
Response error code number: 27, 28, 29
One-off transactions: No retries
Subscription: No retries

Example: Item limit breached
Response error code number: 30, 31, 32
One-off transactions: No retries
Subscription: No retries

Example: Service spend limit breached
Response error code number: 33, 34, 35
One-off transactions: No retries
Subscription: No retries

Example: Service item limit breached
Response error code number: 36, 37, 38
One-off transactions: No retries
Subscription: No retries"

We will be making changes to our systems to implement this new retry policy, to come into effect on 31st October. O2 will subsequently be conducting reviews of all activity to confirm we are adhering to the policy.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Posted Oct 19, 2016 - 10:46 BST

This scheduled maintenance affected: Direct Billing.