Please be advised we have received the below notification from O2 regarding a series of planned billing outages, the first occurring on the above date and time.
This e-mail is to notify you of some planned maintenance on our Premium SMS MPay (Micropayments) platform.
The work is taking place in three stages. At present only the date for stage 1 is confirmed but we do have provisional dates for stages 2 and 3 as follows;
Stage 1 will take place overnight between 22:30 on Wednesday 4th April and 06:00 on Thursday 5th April. Service outage will start at 23:00hrs.
Stage 2 will take place overnight between 20:00 on Tuesday 10th April and 05:00 on Wednesday 11th April. Service outage will start at 23:00hrs.
Stage 3 will take place overnight between 22:30 on Wednesday 18th April and 06:00 on Thursday 19th April. Service outage will start at 23:00hrs.
Each stage will have a change window, as shown above, and within that window the expected downtime is 2-3 hours.
During the 2-3 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected and you would need to re-submit once the work is completed.
If the dates for stage 2 and/or stage 3 change we will let you know the revised dates asap.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t PSMS only.
Kind regards
Fonix Operations Team
Posted Mar 29, 2018 - 16:14 BST
This scheduled maintenance affected: Mobile Operator Connections (O2-UK) and Premium SMS Gateway.