Vodafone Direct Billing Outage
Incident Report for Fonix Services
Resolved
Dear Customer

Please be advised the issue impacting Vodafone's Direct Billing platform appears to have been resolved at approximately 6am.

Vodafone have not provided an update as to the cause of the issue.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Jul 02, 2020 - 07:39 BST
Update
Dear Customer

Please be advised that the Vodafone Direct Billing outage is now resolved.
Requests have been successfully processed since approximately 6am.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Posted Jul 02, 2020 - 06:56 BST
Investigating
Dear Customer

Please be advised Vodafone are currently experiencing a complete outage on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Posted Jul 02, 2020 - 03:08 BST
This incident affected: Direct Billing.
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