Planned Maintenance: Three Billing Outage
Scheduled Maintenance Report for Fonix Services
The scheduled maintenance has been completed.
Posted Oct 08, 2020 - 09:18 BST
Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time:

"An essential maintenance will take place on 06/10/2020 22:00 (BST) until 07/10/2020 17:00 (BST). This date may change and if it does we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/10/2020 00:10 (BST) until 07/10/2020 05:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Sep 21, 2020 - 10:38 BST
This scheduled maintenance affected: Mobile Operator Connections (Three-UK) and Premium SMS Gateway, Direct Billing and Payforit.