Planned Maintenance: Three Direct Billing
Scheduled Maintenance Report for Fonix Services
The scheduled maintenance has been completed.
Posted Sep 29, 2020 - 13:36 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance on their Direct Billing platform on the below date and time.

***This is to inform you that the maintenance initially planned on 14th September 2020, 22:00 (BST) until 15th September 2020, 07:00 (BST) has been rescheduled and will be performed between 22:00 (BST), 28th September 2020 until 07:00 (BST), 29th September 2020.***

Disruption to 3API application, used for direct carrier billing services is expected between 00:00 (BST) 29th September until 02:00 (BST) 29th September, 2020.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Sep 11, 2020 - 12:49 BST
This scheduled maintenance affected: Direct Billing and Payforit.