Three Direct Billing Outage
Incident Report for Fonix Services
Resolved
Dear Customer

Please be advised Three have resolved the issue impacting their direct billing platform.

We are now seeing successful transactions being processed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Mar 20, 2020 - 13:27 GMT
Investigating
Dear Customer

Please be advised Three are currently experiencing an outage on their Direct Billing platform.

All direct billing requests into the Three network are currently failing.

We have raised it into them and will update you as soon as we have further information.

Kind regards

Fonix Operations Team
Posted Mar 20, 2020 - 10:24 GMT
This incident affected: Direct Billing.