All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Nov 30, 2022 22:30 - Dec 1, 2022 06:00 GMT
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have been made aware of.

Change Window: 30/11/2022 22:30 - 01/12/2022 06:00 (times in GMT)

Impact:

There will be an outage from 23:00 to 03:00 including rollback during which the following Micropayments application will be unavailable.

SMSC ( PTM – MT i.e. Mobile Terminating(MT) Premium Text messaging service )

What can we tell you about this:

The activity will take place overnight during the maintenance window.

Please note:

Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

Please do not hesitate to contact us if you have any questions,

Kind regards

Fonix Operations Team

Posted on Nov 22, 2022 - 08:55 GMT
Planned Maintenance: EE Direct Billing Dec 1, 2022 22:00 - Dec 2, 2022 04:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.


Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT API Gateway. Please note, the expected outage is from 01-12-2022 23:45 up to 02-12-2022 03:55. In the event a roll back is required, partners may experience an outage up to 04:00am.

Brand Impacted: EE

Maintenance Start Date/Time: 01-12-2022 22:00

Maintenance End Date/Time: 02-12-2022 04:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT API Gateway.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted on Nov 29, 2022 - 17:55 GMT
Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Posted on Nov 28, 2022 - 16:27 GMT
Sonar Response Time ?
Fetching
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022
Resolved - Dear Customer

Please be advised Three have confirmed the issue impacting their Direct Billing platform was resolved at approximately 10:40.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Dec 3, 11:45 GMT
Identified - Dear Customer

Please be advised Three are currently experiencing an outage on their Direct Billing platform.

We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Dec 3, 07:06 GMT
Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - Dear Customer

Please be advised EE have confirmed the issue impacting their Direct Billing platform was resolved at approximately 12:30.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Dec 1, 12:44 GMT
Identified - Dear Customer

Please be advised EE are currently experiencing an outage on their Direct Billing platform.

We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Dec 1, 10:46 GMT
Nov 30, 2022
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully,

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team

Nov 30, 07:15 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a server migration impacting all platforms. During the maintenance window reporting may be unavailable for a short period of time.

The maintenance will take place in two stages:

Stage 1: Monday 28th November 9pm to 2am
Stage 2: Tuesday 29th November 9pm to 2am

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team

Nov 25, 13:25 GMT
Nov 29, 2022
Resolved - Dear Customer

Please be advised Three have confirmed the issue impacting their Direct Billing platform was resolved at approximately 3.30am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Nov 29, 13:43 GMT
Identified - Dear Customer

Please be advised Three are currently experiencing an outage on their Direct Billing platform.

We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Nov 29, 01:24 GMT
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

During the maintenance there was a short duration interruption to service as previously communicated.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Nov 24, 09:29 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a server migration impacting all platforms. Access to the Fonix platforms will not be possible for a short period of time during the maintenance window.

During the server migration all traffic will be queued and processed once the migration has been completed.

Please do not hesitate to contact us if you have any questions

Kind regards

Fonix Operations Team

Nov 18, 11:19 GMT
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.