All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Campaign Manager Update Mar 28, 2023 17:00-19:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Mar 23, 2023 - 16:23 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Mar 23, 16:24 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

Change Window: 22/03/2023 22:30 - 23/03/2023 06:00

Impact:

There will be an outage from 23:00 to 03:00 including rollback during which the following Micropayments application will be unavailable.

SMSC - Mobile Terminating (MT) Premium Text messaging service

What can we tell you about this:

The activity will take place overnight during the maintenance window.

Please note:

Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

Kind regards

Fonix Operations Team
Mar 17, 16:35 GMT
Planned Maintenance: Three Billing Outage
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 23, 16:09 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to Billing Single View services is expected between 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 :

Disruption to Real-Time Rating services is expected between 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 :

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 . Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Kind regards

Fonix Operations Team
Mar 20, 08:25 GMT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Mar 17, 15:12 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 13-03-2023 22:00 PM up to 14-03-2023 06:30 AM. In the event a roll back is required, partners may experience an outage up to 08:45 AM.

Brand Impacted: EE

Maintenance Start Date/Time: 13-03-2023 16:00

Maintenance End Date/Time: 14-03-2023 09.00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Kind regards

Fonix Operations Team
Mar 6, 17:42 GMT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

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