Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 2026 - 12:27 BST
May 21, 2026 - 12:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 2026 - 21:30 BST
May 19, 2026 - 21:30 BST
Scheduled - Dear Customer,
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.
Maintenance Details:
Change Window: 19/05/2026 21:30 (pm UK time) – 22/05/2026 06:00 (am UK time)
What are we doing:
The upgrade will be carried out in stages during the above time period and will be being carried out overnight only on each day. Please note that not all stages will result in a service outage and we anticipate that any connection drops will occur on the night of 19th May 2026, so we appreciate your patience while we work through this process and request that you monitor your connections each night.
Please be assured that we are doing everything we can to ensure the upgrade runs as smoothly as possible for our partners and to minimise any disruption throughout the process.
Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost.
What can we tell you about this:
The activity will take place throughout the maintenance window.
There will be a brief drop and reconnection during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT as well as any Bulk A2P and P2A messages.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
May 19, 2026 21:30 - May 22, 2026 06:00 BST
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.
Maintenance Details:
Change Window: 19/05/2026 21:30 (pm UK time) – 22/05/2026 06:00 (am UK time)
What are we doing:
The upgrade will be carried out in stages during the above time period and will be being carried out overnight only on each day. Please note that not all stages will result in a service outage and we anticipate that any connection drops will occur on the night of 19th May 2026, so we appreciate your patience while we work through this process and request that you monitor your connections each night.
Please be assured that we are doing everything we can to ensure the upgrade runs as smoothly as possible for our partners and to minimise any disruption throughout the process.
Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost.
What can we tell you about this:
The activity will take place throughout the maintenance window.
There will be a brief drop and reconnection during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT as well as any Bulk A2P and P2A messages.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
May 19, 2026 21:30 - May 22, 2026 06:00 BST
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
Operational
Premium SMS Gateway
Operational
Direct Billing
Operational
Campaign Manager Platform
Operational
Mobile Operator Connections
Operational
O2-UK
Operational
Three-UK
Operational
EE-UK (T-Mobile & Virgin)
Operational
EE-UK (Orange)
Operational
Vodafone-UK
Operational
Sky Mobile UK
Operational
Virgin Mobile UK
Operational
Plan-UK
Operational
eir-IE
Operational
Three-IE
Operational
Vodafone-IE
Operational
Virgin Media IE
Operational
Tesco-IE
Operational
Sky-IE
Operational
Voice Shortcodes
Operational
Operator Age Verification
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing May 21, 2026 21:00 - May 22, 2026 04:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 21/05/2026 21:00 PM
Downtime Start Date/Time: 21/05/2026 21:00 PM
Downtime End Date/Time: 22/05/2026 03:00 AM
Maintenance End Date/Time: 22/05/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on May 19, 2026 - 16:51 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 21/05/2026 21:00 PM
Downtime Start Date/Time: 21/05/2026 21:00 PM
Downtime End Date/Time: 22/05/2026 03:00 AM
Maintenance End Date/Time: 22/05/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on May 19, 2026 - 16:51 BST
Planned Maintenance: Campaign Manager Update May 27, 2026 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on May 20, 2026 - 17:45 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on May 20, 2026 - 17:45 BST