All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sonar Response Time ?
Fetching
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - Dear Customer

Please be advised Three have confirmed the issue impacting their Direct Billing platform has now been resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Sep 17, 05:50 BST
Investigating - Dear Customer

Please be advised Three are currently experiencing a complete outage on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Sep 17, 03:43 BST
Sep 16, 2021
Resolved - Dear Customer

Please be advised Vodafone have confirmed the issue impacting their Direct Billing platform was resolved at approximately 10.45am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 16, 12:26 BST
Identified - Dear Customer

Please be advised Vodafone are experiencing a complete outage impacting their Direct Billing platform.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Sep 16, 09:04 BST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Completed - Dear Customer

Please be advised the below maintenance has been completed successfully.

The below items were not released and will be added at a later date:

1) Campaigns - reformatting of the Prize Value and Prize Available fields
2) Lists - ability to copy pre-existing lists
3) Change all wording for Filters to match across Campaign Manager

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 13, 19:39 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaigns - reformatting of the Prize Value and Prize Available fields
2) Campaigns - addition of a ‘Clear all schedules’ button to delete multiple schedules at once
3) Campaigns - ability to add multiple Test Numbers
4) Campaigns - ability to add a keyword that has been used in a previously closed campaign
5) Shared Limits - add filter on index page
6) Lists - ability to copy pre-existing lists
7) SMS Sender - Message Count column on index page
8) Interactions - MO should appear above MT if the timestamp is the same time
9) Marketing Push Breakdown Table - remove additional tabs if more than 1 client is selected, or timeframe is more than 1 month
10) Campaign Breakdown Table - highlight open rounds within the table
11) Navbar updates across Campaign Manager
12) Change all wording for Filters to match across Campaign Manager

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 6, 16:59 BST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 10:24 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.


Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 09/09 22:00 up to 10/09 03:20.

Brand Impacted: EE

Maintenance Start Date/Time: 09/09/2021 22:00

Maintenance End Date/Time: 10/09/2021 05:15

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 7, 16:35 BST
Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 15:59 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway for PrePay end users ONLY. Please note, the expected outage is from 07/09 22:00 up to 08/09 02:05. In the event a roll back is required, partners may experience an outage up to 06:45.

Brand Impacted: EE

Maintenance Start Date/Time: 07/09/2021 22:00

Maintenance End Date/Time: 08/09/2021 08:30

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times for PrePay end users ONLY.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 6, 15:31 BST
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Sep 6, 18:23 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems. There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 1, 15:25 BST
Sep 5, 2021

No incidents reported.