All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing
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Operational
Campaign Manager Platform
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Operational
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile UK
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Operational
Virgin Mobile UK
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Operational
Plan-UK
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Operational
eir-IE
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Operational
Three-IE
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Operational
Vodafone-IE
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Operational
Virgin Media IE
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Operational
Tesco-IE
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Operational
Sky-IE
Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Austria
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing Jul 19, 2025 21:30 - Jul 20, 2025 10:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.
Start - 19/07/2025 9:30 PM
End - 20/07/2025 9:00 AM
Kind regards,
Fonix Operations Team
Posted on Jul 16, 2025 - 11:12 BST
Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.
Start - 19/07/2025 9:30 PM
End - 20/07/2025 9:00 AM
Kind regards,
Fonix Operations Team
Posted on Jul 16, 2025 - 11:12 BST
Planned Maintenance: Messaging Gateway Jul 21, 2025 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Messaging Gateway on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Jul 18, 2025 - 13:18 BST
Please be advised we will be undertaking planned maintenance on our Messaging Gateway on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Jul 18, 2025 - 13:18 BST
Planned Maintenance: Campaign Manager Update Jul 21, 2025 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Jul 14, 2025 - 12:42 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Jul 14, 2025 - 12:42 BST
Campaign Manager: Classic Mode will be retired on 28th July Jul 28, 2025 09:00-09:01 BST
Dear Customer,
Just a quick reminder that on 28th July, we’ll be retiring the ‘classic mode’ of the Campaign Manager platform. From this date, only the new design will be available.
We recommend familiarising yourself with the new interface before 28th July to ensure a smooth transition.
If you have any questions or need support ahead of the switch, feel free to contact us at product@fonix.com — we’re here to help.
Best regards,
The Fonix Team
Posted on Jul 15, 2025 - 10:44 BST
Just a quick reminder that on 28th July, we’ll be retiring the ‘classic mode’ of the Campaign Manager platform. From this date, only the new design will be available.
We recommend familiarising yourself with the new interface before 28th July to ensure a smooth transition.
If you have any questions or need support ahead of the switch, feel free to contact us at product@fonix.com — we’re here to help.
Best regards,
The Fonix Team
Posted on Jul 15, 2025 - 10:44 BST
Planned Maintenance: Campaign Manager Update Jul 28, 2025 17:00-19:00 BST
Dear Customer,
We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.
The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.
What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.
We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.
If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.
Kind regards,
Fonix Operations Team
Posted on Apr 28, 2025 - 14:55 BST
We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.
The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.
What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.
We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.
If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.
Kind regards,
Fonix Operations Team
Posted on Apr 28, 2025 - 14:55 BST