Planned Maintenance: Three Direct Billing
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 2025 - 21:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.

CRQ Start - 14/07/2025 9:00:00 PM
CRQ End - 15/07/2025 10:00:00 AM

Kind regards,

Fonix Operations Team
Jul 14, 2025 21:00 - Jul 15, 2025 10:00 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Under Maintenance
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Jul 14, 2025 22:00 - Jul 15, 2025 01:00 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 14/07/14/2025 10:00 PM BST
End - 15/07/2025 1:00 AM BST

Kind regards,

Fonix Operations Team
Posted on Jul 14, 2025 - 11:28 BST

Planned Maintenance: Three Direct Billing Jul 16, 2025 21:00 - Jul 17, 2025 10:00 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 16/07/2025 9:00:00 PM
End - 17/07/2025 10:00:00 AM

Kind regards,

Fonix Operations Team
Posted on Jul 07, 2025 - 13:09 BST

Planned Maintenance: Campaign Manager Update Jul 21, 2025 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jul 14, 2025 - 12:42 BST

Planned Maintenance: Campaign Manager Update Jul 28, 2025 17:00-19:00 BST

Dear Customer,

We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.

The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.

What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.

We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.

If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.

Kind regards,

Fonix Operations Team
Posted on Apr 28, 2025 - 14:55 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Jul 14, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 14, 03:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 13/07/2025 10:30 PM BST
End - 14/07/2025 3:45 AM BST

Kind regards,

Fonix Operations Team
Jul 10, 10:33 BST
Jul 13, 2025
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 5, 04:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time:

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 04/07/2025 22:00

Downtime Start Date/Time: 04/07/2025 22:00

Downtime End Date/Time: 05/07/2024 03:00

Maintenance End Date/Time: 05/07/2025 04:00

Service Impact:

Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00.

Kind regards

Fonix Operations Team
Jul 2, 09:27 BST
Jul 4, 2025
Direct Billing Issue: EE
Resolved - Dear Customer

Please be advise EE has confirmed the issue impacting their Direct Billing platform was resolved at 00:19.

Please do not hesitate to contact us if you need any further information.

Kind regards

Fonix Operations Team
Jul 4, 09:15 BST
Identified - Dear Customer

Please be advised EE are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jul 3, 23:32 BST
Jul 3, 2025
Jul 2, 2025
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 01/07/2025 21:00 (pm UK time) – 02/07/2025 06:00 (am UK time)

Impact:
There will be an outage in the form of a brief connection drop during the maintenance window, specifically around midnight to 1am. Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost

What can we tell you about this:
The activity will take place throughout the maintenance window. There could be a brief drop and reconnection during the maintenance window. This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Jun 24, 10:57 BST
Jul 1, 2025
Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 1, 08:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
This is to inform you about planned maintenance on our platform that will impact Charge to Bill. Scheduled for 30/06/25 23:00 PM BST into 01/07/25 08:10 BST 2025, there will be an outage observed for up to 5 hours.

Impact of 5 hours expected, during this time, Customers are unable to make purchases using carrier billing.

Kind regards,

Fonix Operations Team
Jun 25, 11:24 BST
Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 1, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Vodafone has a maintenance outage currently scheduled at the below date and time, to upgrade their databases. During the outage period there will be a complete outage for up to 3 hours.

30th June from 10 PM BST to 1st July 7:30 AM BST

Kind regards,

Fonix Operations Team
Jun 2, 15:04 BST
Jun 30, 2025
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