All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing May 16, 19:00 - May 17, 12:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to the 3API application, used for direct carrier billing services is expected between 19:00 (BST) 16th May till 12:00 (BST) 17th May 2022 for a minimal 5-10 mins.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted on May 16, 16:36 BST
Planned Maintenance: O2 Premium SMS May 18, 22:30 - May 19, 06:00 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

18/05/2022 22:30 - 19/05/2022 06:00

Impact:

For switchover there will be outage for two hours from 23:00.

In case of rollback a further two hours outage maybe needed. The specific time of when this will occur is not known.

What can we tell you about this:

The activity will take place overnight as per the dates above.

Please note:

Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

Please do not hesitate to contact us if you have any question.

Kind regards

Fonix Operations Team

Posted on May 10, 11:05 BST
Sonar Response Time ?
Fetching
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team

May 17, 18:41 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

May 17, 11:30 BST
May 16, 2022
Completed - Dear Customer

Please be advised the below maintenance was completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team

May 16, 18:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

May 9, 16:11 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 11:31 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 11/05 22:15 up to 12/05 00:00. In the event a roll back is required, partners may experience an outage up to 05:40.

Brand Impacted: EE

Maintenance Start Date/Time: 11/05/2022 22:00

Maintenance End Date/Time: 12/05/2022 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

May 10, 09:22 BST
Completed - Dear Customer

Please be advised the below planned maintenance has been postponed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

May 12, 09:20 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Please be advised that there will be a network change which will cause a total outage to Charge to Bill services from Saturday 14th - Sunday 15th May 2022 during the hours specified below.

Impacted Service: CHARGE-TO-BILL

Impacted Market: UK

CRQ Start Date and Time (UTC): 14/05/2022 20:00:00

CRQ End Date and Time (UTC): 15/05/2022 16:00:00

Expected Outage Start Date and Time(UTC): 14/05/2022 22:00:00

Expected Outage End Date and Time(UTC): 15/05/2022 01:30:00

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

May 11, 11:43 BST
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team

May 9, 18:48 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

May 9, 10:50 BST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 08:23 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 03/05 22:00 up to 04/05 01:20. In the event a roll back is required, partners may experience an outage up to 03:30.

Brand Impacted: EE

Maintenance Start Date/Time: 03/05/2022 22:00

Maintenance End Date/Time: 04/05/2022 04:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Apr 27, 09:38 BST