All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
Operational
Our API to send and receive SMS messages
Premium SMS Gateway
Operational
Our API to bill consumers through their mobilephone
Direct Billing
Operational
Direct to bill and Payforit screens for charging to a consumer's bill
Campaign Manager Platform
Operational
Our interactive SMS messaging platform
Mobile Operator Connections
Operational
O2-UK
Operational
Our data connection to O2
Three-UK
Operational
Our data connection to Three
EE-UK (T-Mobile & Virgin)
Operational
Our data connection to the T-Mobile & Virgin side of EE
EE-UK (Orange)
Operational
Our data connection to the Orange side of EE
Vodafone-UK
Operational
Our data connection to Vodafone
Sky Mobile UK
Operational
Our data connection to Sky Mobile
Virgin Mobile UK
Operational
Our data connection to Virgin Mobile
Plan-UK
Operational
Our data connection to PLAN
eir-IE
Operational
Our data connection to eir mobile
Three-IE
Operational
Our data connection to Three
Vodafone-IE
Operational
Our data connection to Vodafone
Virgin Media IE
Operational
Our data connection to Virgin Media
Tesco-IE
Operational
Our data connection to Tesco
Voice Shortcodes
Operational
Our telephony service to route calls via mobile shortcodes
Operator Age Verification
Operational
API for our gaming and media clients that wish to lock access to content classified by BBFC, Gaming Commission and any other relevant regulatory body behind Age verified services.
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Austria
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing
Sep 27, 2023 00:00-06:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding an emergency planned maintenance impacting their Direct Billing platform on the below date and time.
Emergency planned maintenance which may impact Direct Billing services during the below window:
Maintenance Start - 27/09/23 00:00
Maintenance End - 27/09/23 06:00
Kind regards
Fonix Operations Team
Posted on Sep 26, 2023 - 18:46 BST
Please be advised we have received the following notification from Three regarding an emergency planned maintenance impacting their Direct Billing platform on the below date and time.
Emergency planned maintenance which may impact Direct Billing services during the below window:
Maintenance Start - 27/09/23 00:00
Maintenance End - 27/09/23 06:00
Kind regards
Fonix Operations Team
Posted on Sep 26, 2023 - 18:46 BST
Planned Maintenance: EE Direct Billing
Sep 29, 2023 21:00 - Sep 30, 2023 05:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 29/09/2023 21:00
Downtime Start Date/Time: 29/09/2023 21:00
Downtime End Date/Time: 30/09/2023 01:00
Maintenance End Date/Time: 30/09/2023 05:00
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00.
Kind regards
Fonix Operations Team
Posted on Sep 25, 2023 - 11:42 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 29/09/2023 21:00
Downtime Start Date/Time: 29/09/2023 21:00
Downtime End Date/Time: 30/09/2023 01:00
Maintenance End Date/Time: 30/09/2023 05:00
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00.
Kind regards
Fonix Operations Team
Posted on Sep 25, 2023 - 11:42 BST