All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Campaign Manager and Messaging Gateway Aug 3, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager and Messaging Gateway platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jul 27, 2026 - 16:06 BST

Planned Maintenance: Checkout Platform Update Aug 3, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jul 27, 2026 - 16:56 BST

Planned Maintenance: O2 Premium SMS Aug 3, 2026 21:30 - Aug 7, 2026 06:00 BST

Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Change Window: 03/08/2026 21:30 (pm UK time) – 07/08/2026 06:00 (am UK time)

What are we doing:
Upgrade work is taking place which could result in a momentary disconnection before an automatic re-connection of binds.

The upgrade will be carried out in stages during the above time period and will be being carried out overnight only on each day. Please note that not all stages will result in a service outage and we anticipate that any connection drops will occur on the night of 3rd August 2026.

Please be assured that we are doing everything we can to ensure the upgrade runs as smoothly as possible for our partners and to minimise any disruption throughout the process.

Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window.
Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost.

What can we tell you about this:
The activity will take place throughout the maintenance window.
There will be a brief drop and reconnection during the maintenance window.
This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages.
Direct Billing is not impacted by this work although it may impact any receipt messages that are sent via PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Posted on Jul 24, 2026 - 13:29 BST

Planned Maintenance: Vodafone Direct Billing Aug 6, 2026 22:00 - Aug 7, 2026 07:30 BST

Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details: 06/08/26 22:00 - 07/08/26 07:30

Please note, due to system maintenance, an impact of 6 hours is expected. During this time, transactions will not be processed.

Kind regards,

Fonix Operations Team
Posted on Jul 28, 2026 - 10:48 BST

Planned Maintenance: Three Direct Billing Aug 9, 2026 17:00 - Aug 10, 2026 08:30 BST

Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 09/08/2026 17:00 PM
End - 10/08/2026 08:30 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Posted on Jul 31, 2026 - 10:56 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Planned Maintenance: O2 Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Change Window: 29/07/2026 22:00 (BST) – 30/07/2026 06:00 (BST)

Impact:
There will be a full outage on the Charge to Mobile platform from 22:15 to 00:45 where the application will be unavailable. All transactions will fail with a “System unavailable” or “Communication error” response.
A further outage may be required 02:00 till 03:30 if a rollback is required.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Jul 20, 15:15 BST

Jul 29, 2026

Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 16/08/2026 21:30 PM
Downtime Start Date/Time: 16/08/2026 22:05 PM

Downtime End Date/Time: 17/08/2026 02:30 AM
Maintenance End Date/Time: 17/08/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.

Kind regards,

Fonix Operations Team
Jul 28, 14:21 BST

Jul 28, 2026

Jul 27, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jul 27, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 20, 10:10 BST

Jul 26, 2026

Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 26, 07:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Start Date and Time (BST): 25/07/26 22:00
End Date and Time (BST): 26/07/26 07:30

Impact:
Impact of 5 minutes is expected, during this time, transactions may not be processed, or slowness will be observed.

Kind regards,

Fonix Operations Team
Jul 23, 16:07 BST

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 15:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 21/07/2026 15:00 PM
Downtime Start Date/Time: 21/07/2026 21:00 PM

Downtime End Date/Time: 22/07/2026 04:00 AM
Maintenance End Date/Time:22/07/2026 08:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:00 AM.

Kind regards,

Fonix Operations Team
Jul 14, 17:02 BST
Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 22, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details: Wed 21/07/26 22:00 - Thu 22/07/26 07:30

Please note, due to system maintenance, an impact of 6 hours is expected. During this time, transactions will not be processed.

Kind regards,

Fonix Operations Team
Jul 7, 17:07 BST

Jul 21, 2026

Planned Maintenance: Messaging Gateway
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required database migration. During the maintenance window there will be a short period of downtime of up to 45 minutes.

During this period MO, MT messages and Direct Billing requests will not be accepted but will be queued until the migration is completed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 7, 15:17 BST

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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