All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
Plan-UK Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
90 days ago
100.0 % uptime
Today
Ireland Operational
90 days ago
100.0 % uptime
Today
Austria Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: fpay Upgrade Aug 18, 10:00-16:00 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance is a routine upgrade of our systems. There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted on Aug 17, 16:15 BST
Planned Maintenance: EE Direct Billing Aug 23, 22:00 - Aug 24, 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, we do not expect this change to have an outage however, the previous instance did cause an issue and this communication is precautionary.

Brand Impacted: EE

Maintenance Start Date/Time: 23/08/2022 22:00

Maintenance End Date/Time: 24/08/2022 06:00

Service Impact:

Partners may not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted on Aug 16, 17:26 BST
Sonar Response Time ?
Fetching
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022
Resolved - Dear Customer

Please be advised the issue impacting the Vodafone Direct Billing platform appears to have been resolved at approximately 2.05pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Aug 16, 15:22 BST
Identified - Dear Customer

Please be advised Vodafone are experiencing a complete outage impacting their Direct Billing platform since approximately 1:15pm.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team

Aug 16, 13:50 BST
Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 13:42 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, we do not expect this change to have an outage however, the previous instance did cause an issue and this communication is precautionary. Work is taking place from 02/08 22:15 up to 23:59 that may cause issues. In the event a roll back is required, partners may experience issues up to 03/08 06:00.

Brand Impacted: EE

Maintenance Start Date/Time: 02/08/2022 22:00

Maintenance End Date/Time: 03/08/2022 06:00

Service Impact:

Partners may not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Kind regards

Fonix Operations Team

Jul 28, 10:50 BST
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Resolved - Dear Customer

Please be advised that the Three Direct Billing Outage has now been resolved.

Everything has been working as expected since 7:20am.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team

Aug 7, 08:57 BST
Identified - Dear Customer

Please be advised Three are experiencing an outage impacting their Direct Billing platform.

We have raised it with Three and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team

Aug 7, 07:13 BST
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.