All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing
Jan 18, 22:00 - Jan 19, 06:00 GMT
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 18/01 22:00 up to 19/01 00:50. In the event a roll back is required, partners may experience an outage up to 06:00.
Brand Impacted: EE
Maintenance Start Date/Time: 18/01/2022 22:00:00
Maintenance End Date/Time: 19/01/2022 06:00:00
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 11, 17:17 GMT
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 18/01 22:00 up to 19/01 00:50. In the event a roll back is required, partners may experience an outage up to 06:00.
Brand Impacted: EE
Maintenance Start Date/Time: 18/01/2022 22:00:00
Maintenance End Date/Time: 19/01/2022 06:00:00
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 11, 17:17 GMT
Planned Maintenance: EE Direct Billing
Jan 20, 16:00-18:00 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance impacting our Direct Billing platform on the below date and time.
The maintenance is a required upgrade, mandated by EE, to update and replace the security credentials for each merchant service running through the EE Direct Billing platform.
There is no anticipated impact to service during the maintenance window, however, please ensure you check all services are billing correctly and operating as expected once the release is complete.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 17, 11:11 GMT
Please be advised we will be undertaking planned maintenance impacting our Direct Billing platform on the below date and time.
The maintenance is a required upgrade, mandated by EE, to update and replace the security credentials for each merchant service running through the EE Direct Billing platform.
There is no anticipated impact to service during the maintenance window, however, please ensure you check all services are billing correctly and operating as expected once the release is complete.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 17, 11:11 GMT
Planned Maintenance: fpay Update
Jan 25, 10:00-16:00 GMT
Dear Customer
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The maintenance will include the release of the following items:
1) Removal of the old Payforit screens from the fpay platform
2) Removal of the previous version of the Fonix hosted payment screens from the fpay platform
3) Amendment of the current logic for notifications to show ALREADY_SUBSCRIBED as a failure rather than success
Please note there is no anticipated impact to service during the maintenance window, however, all merchants are advised to check their services following the update.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 11, 14:46 GMT
Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.
The maintenance will include the release of the following items:
1) Removal of the old Payforit screens from the fpay platform
2) Removal of the previous version of the Fonix hosted payment screens from the fpay platform
3) Amendment of the current logic for notifications to show ALREADY_SUBSCRIBED as a failure rather than success
Please note there is no anticipated impact to service during the maintenance window, however, all merchants are advised to check their services following the update.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jan 11, 14:46 GMT