All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS
Jul 28, 22:30 - Jul 29, 06:00 BST
Dear Customer
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.
The work will take place overnight between – 28/07/2021 22:30 - 29/07/2021 06:00 (times in GMT).
Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 21, 12:03 BST
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.
The work will take place overnight between – 28/07/2021 22:30 - 29/07/2021 06:00 (times in GMT).
Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.
During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.
Please accept our apologies for any inconvenience this may cause.
Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 21, 12:03 BST
Planned Maintenance: EE Direct Billing
Aug 2, 22:00 - Aug 3, 05:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 02/08 22:05 up to 03/08 02:00. In the event a roll back is required, partners may experience an outage up to 05:00.
Brand Impacted: EE
Maintenance Start Date/Time: 02/08/2021 22:05
Maintenance End Date/Time: 03/08/2021 05:15
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 26, 12:08 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 02/08 22:05 up to 03/08 02:00. In the event a roll back is required, partners may experience an outage up to 05:00.
Brand Impacted: EE
Maintenance Start Date/Time: 02/08/2021 22:05
Maintenance End Date/Time: 03/08/2021 05:15
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 26, 12:08 BST
Planned Maintenance: Three Premium SMS Outage
Aug 6, 00:30-03:00 BST
Dear Customer
Please be advised we have received the following notification from Three regarding a planned outage impacting their Premium SMS platform on the below date and time.
Disruption to Billing Single View and Real-Time Rating services is expected between 00:30 (BST) 6th August until 03:00 (BST) 6th August 2021 :
This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected (please see attached communication which lists affected platforms).
If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 06/08/2021 00:30 (BST) until 06/08/2021 03:00 (BST). Texts from Three customers will not be sent.”
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 26, 17:43 BST
Please be advised we have received the following notification from Three regarding a planned outage impacting their Premium SMS platform on the below date and time.
Disruption to Billing Single View and Real-Time Rating services is expected between 00:30 (BST) 6th August until 03:00 (BST) 6th August 2021 :
This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected (please see attached communication which lists affected platforms).
If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 06/08/2021 00:30 (BST) until 06/08/2021 03:00 (BST). Texts from Three customers will not be sent.”
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Jul 26, 17:43 BST