All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Jul 28, 22:30 - Jul 29, 06:00 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between – 28/07/2021 22:30 - 29/07/2021 06:00 (times in GMT).

Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jul 21, 12:03 BST
Planned Maintenance: EE Direct Billing Aug 2, 22:00 - Aug 3, 05:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 02/08 22:05 up to 03/08 02:00. In the event a roll back is required, partners may experience an outage up to 05:00.

Brand Impacted: EE

Maintenance Start Date/Time: 02/08/2021 22:05

Maintenance End Date/Time: 03/08/2021 05:15

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jul 26, 12:08 BST
Dear Customer

Please be advised we have received the following notification from Three regarding a planned outage impacting their Premium SMS platform on the below date and time.

Disruption to Billing Single View and Real-Time Rating services is expected between 00:30 (BST) 6th August until 03:00 (BST) 6th August 2021 :

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected (please see attached communication which lists affected platforms).

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 06/08/2021 00:30 (BST) until 06/08/2021 03:00 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jul 26, 17:43 BST
Sonar Response Time ?
Fetching
Past Incidents
Jul 29, 2021

No incidents reported today.

Jul 28, 2021
Resolved - Dear Customer

Please be advised Three experienced an issue impacting their Premium SMS platform for approximately 10 minutes at 11.40am.

All messages were queued and delivered once the issue was resolved.

Consumers may have seen a delay in receiving MT messages during this time.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 28, 12:07 BST
Jul 27, 2021

No incidents reported.

Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 12:06 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between – 22/07/2021 22:00 - 23/07/2021 06:00 (times in GMT).

There will be outage for a minimum of 10 minutes. In case of rollback a maximum 30 mins outage is expected. The specific time of when this will occur is not known. The outage should be minimal, however this is dependent on how quickly the systems can re-connect.

Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

During the downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected. For Bulk SMS, binds may drop. It may back up/ delay the MT SMS on your application, until you can rebind to submit to us.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 19, 15:16 BST
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jul 19, 19:48 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the below items:

1) Option to create a List using Labels
2) Addition of a filter option for STATUS on Interactions page
3) Change to the way Label filter works in Marketing Push Breakdown
4) Header and CTA design updates on all pages
5) Display variables in bold in message preview on SMS Sender index page
6) Display Client Alias in message preview rather than {{alias}} on SMS Sender index page
7) Add CSV download of tile data on Dashboard report
8) Lists and Services page design updates
9) Allow multiple MSISDNs when sending a Test Message in SMS Sender
10) Add a warning when no campaigns are selected in Interactions Filter
11) Stop SMS Sender from saving a send if the source campaign opens after the send time
12) Marketing Push Breakdown, timelines by campaign and by push to show in local time
13) Winner Picker - ability to edit competition titles

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Jul 13, 18:08 BST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jul 15, 17:32 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will allow customers to enable basic authentication on server to server notifications for requests coming from fpay.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 15, 10:04 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 17:31 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 13/07 22:30 up to 14/07 00:30. In the event a roll back is required, partners may experience an outage up to 04:00.

Brand Impacted: EE

Maintenance Start Date/Time: 13/07/2021 22:30

Maintenance End Date/Time: 14/07/2021 05:30

Service Impact:

Partners may not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 9, 11:04 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 09:50 BST
Update - Dear Customer

Please be advised Vodafone has confirmed the planned maintenance did not go ahead and will now take place on the below date and time.

Impacted Service: CHARGE-TO-BILL

Impacted Market: UK

CRQ Start Date and Time (UTC): 13/07/2021 21:00:00

CRQ End Date and Time (UTC): 14/07/2021 23:00:00

Expected Outage Start Date and Time(UTC): 13/07/2021 22:15:00

Expected Outage End Date and Time(UTC): 14/07/2021 09:05:00

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 13, 16:09 BST
Update - Dear Customer

Please be advised the planned maintenance has been postponed, and will now take place on the below date and time.

Please do not hesitate to contact us if you have any questions.

Kind regards
Fonix Operations Team
Jul 12, 18:10 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding a planned outage impacting their Direct Billing platform on the below date and time.

Impacted Market: UK

CRQ Start Date and Time (UTC): 11/07/2021 21:00:00

CRQ End Date and Time (UTC): 12/07/2021 23:00:00

Expected Outage Start Date and Time(UTC): 11/07/2021 22:15:00

Expected Outage End Date and Time(UTC): 12/07/2021 06:00:00

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jul 9, 16:26 BST