All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Dec 2, 23:00 - Dec 3, 06:00 GMT
Update - Dear Customer

Please be advised the planned maintenance due to take place this evening has been postponed and will now take place on the below date and time.

This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

Maintenance Window: 08/12/2021 21:00 - 09/12/2021 06:00

Impact:

For switchover there will be outage for two hours from 22:00.
In case of rollback a further two hours outage maybe needed. The specific time of when this will occur is not known.

Please note: Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Dec 8, 21:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform.

This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

Maintenance Time: 02/12/2021 23:00 - 03/12/2021 06:00

Impact:

Move the services to DR from Production.

For switchover there will be outage for two hours from 23:00.

In case of rollback a further two hours outage maybe needed. The specific time of when this will occur is not known.

Please note: Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 25, 12:00 GMT
Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to Billing Single View and Real-Time Rating services is expected between 00:25 (GMT) 7th December 2021 till 06:00 (GMT) 7th December 2021 :

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 07/12/2021 00:25 (GMT) until 07/12/2021 06:00 (GMT). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Nov 26, 11:30 GMT
Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Dec 1, 10:01 GMT
Planned Maintenance: O2 Premium SMS Dec 9, 22:30 - Dec 10, 06:00 GMT
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

Maintenance Window: 09/12/2021 22:30 - 10/12/2021 06:00

Impact:

For switchover there will be outage for two hours from 23:00.

In case of rollback a further two hours outage maybe needed. The specific time of when this will occur is not known.

Please note: Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Dec 2, 11:08 GMT
Sonar Response Time ?
Fetching
Past Incidents
Dec 6, 2021
Resolved - Dear Customer

Please be advised that the issue on EE Direct Billing platform has now been resolved.

EE has advised that the issue started at approximately 08:00 and was resolved at 09:06.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Dec 6, 15:03 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Dec 6, 08:29 GMT
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Completed - Dear Customer

Please be advised EE has confirmed the below planned maintenance has been cancelled.

Kind regards

Fonix Operations Team
Dec 2, 10:47 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 06/12 22:45 up to 07/12 01:00. In the event a roll back is required, partners may experience an outage up to 05:00.

Brand Impacted: EE

Maintenance Start Date/Time: 06/12/2021 22:00

Maintenance End Date/Time: 07/12/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 30, 09:02 GMT
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 11:21 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway for PrePay end users ONLY. Please note, the expected outage is from 25/11 22:10 up to 26/11 02:30. In the event a roll back is required, partners may experience an outage up to 03:00.

Brand Impacted: EE

Maintenance Start Date/Time: 25/11/2021 22:00

Maintenance End Date/Time: 26/11/2021 04:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT API Gateway between the above times for PrePay end users ONLY.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 22, 15:22 GMT
Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 11:14 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT API Gateway for PrePay end users ONLY. Please note, the expected outage is from 24/11 00:05 up to 04:45. In the event a roll back is required, partners may experience an outage up to 06:30.

Brand Impacted: EE

Maintenance Start Date/Time: 23/11/2021 22:00

Maintenance End Date/Time: 24/11/2021 06:30

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 19, 11:12 GMT
Nov 24, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 24, 18:48 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance impacting our Messaging Gateway on the below date and time.

The maintenance is a required change to accommodate new mobile network rules around the handling of charity services, including the implementation of additional parameters to be passed within the API.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 22, 11:40 GMT
Nov 23, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 23, 18:29 GMT
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Nov 22, 11:27 GMT
Nov 22, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Nov 22, 18:30 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems. There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Nov 15, 11:44 GMT