All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing Jun 21, 2026 13:00 - Jun 22, 2026 05:40 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 21/06/2026 13:00 PM
Downtime Start Date/Time: 21/06/2026 20:50 PM

Downtime End Date/Time: 22/06/2026 02:25 AM
Maintenance End Date/Time: 22/06/2026 05:40 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:40 AM.
Kind regards,

Fonix Operations Team
Posted on Jun 19, 2026 - 13:36 BST

Planned Maintenance: Campaign Manager Update Jun 22, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jun 15, 2026 - 11:32 BST

Planned Maintenance: Three Direct Billing Jun 23, 2026 01:30-05:50 BST

Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 23/06/2026 1:30 AM
End - 23/06/2026 5:50 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Posted on Jun 19, 2026 - 13:34 BST

Planned Maintenance: O2 Direct Billing Jun 24, 2026 22:00 - Jun 25, 2026 06:00 BST

Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their direct billing platform on the below date and time.

Maintenance Details:
Change Window: 24/06/2026 22:00 (BST) - 25/06/2026 06:00 (BST)

Impact:
There will be a full outage on the Charge to Mobile platform from 22:15 to 00:45 where the application will be unavailable. Some transactions may fail with a “System unavailable” response. A further outage may be required 02:00 till 03:30 if a rollback is required.

What can we tell you about this:
During the outage all transactions will fail.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Posted on Jun 19, 2026 - 13:39 BST

Planned Maintenance: Three Direct Billing Jun 25, 2026 02:00-04:30 BST

Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 25/06/2026 2:00 AM BST
End - 25/06/2026 4:30 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Posted on Jun 19, 2026 - 13:35 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Jun 19, 2026
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 19, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 18/06/2026 21:30 PM
Downtime Start Date/Time: 18/06/2026 22:05 PM

Downtime End Date/Time: 19/06/2026 02:30 AM
Maintenance End Date/Time: 19/06/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,

Fonix Operations Team
Jun 9, 10:08 BST
Jun 18, 2026
Jun 17, 2026

No incidents reported.

Jun 16, 2026
Vodafone UK connectivity issues.
Resolved - This incident has been resolved.
Jun 16, 23:06 BST
Update - We are continuing to investigate this issue.
Jun 16, 20:54 BST
Investigating - Dear Customer

Please be advised that Vodafone (UK) are currently experiencing a loss of connectivity on their network since 19:05 impacting MO/MT traffic.

The issue has been raised into Vodafone who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Jun 16, 19:48 BST
Jun 15, 2026

No incidents reported.

Jun 14, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 14, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 13/06/2026 6:00 PM BST
End - 14/06/2026 2:00 PM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Jun 8, 11:21 BST
Jun 13, 2026
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jun 9, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jun 2, 15:37 BST
Jun 8, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jun 8, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jun 1, 17:40 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 8, 05:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 07/06/2026 13:00 PM
Downtime Start Date/Time: 07/06/2026 20:50 PM

Downtime End Date/Time: 08/06/2026 02:25 AM
Maintenance End Date/Time: 08/06/2026 05:40 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:40 AM.

Kind regards,

Fonix Operations Team
Jun 3, 11:51 BST
Jun 7, 2026
Jun 6, 2026
Direct Billing Issue: EE
Resolved - Dear Customer

Please be advised EE has confirmed the issue impacting their Direct Billing platform was resolved at approximately 7pm last night.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 6, 10:29 BST
Investigating - Dear Customer

Please be advised EE are experiencing issues on their Direct Billing platform since 10:35am. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jun 5, 11:08 BST
Jun 5, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 04/06/2026 10:00 PM BST
End - 05/06/2026 6:00 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Jun 1, 09:40 BST
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