All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
99.99 % uptime
Today
Premium SMS Gateway Operational
90 days ago
99.99 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Checkout Platform Update Dec 16, 2025 17:00-18:00 GMT

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Dec 12, 2025 - 15:37 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Dec 12, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause a potential impact to Direct Carrier Billing Services.

Start - 12/12/2025 12:00 AM GMT
End - 12/12/2025 6:00 AM GMT

Kind regards,

Fonix Operations Team
Dec 9, 12:05 GMT
Planned Maintenance: Vodafone Ireland
Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:30 GMT
Scheduled - Dear Customer,

Please be advised we have received the following notification from Vodafone Ireland regarding planned maintenance impacting their PSMS platform on the below date and time.

Date: Tuesday, 11th November
Start Time: 23:30
Outage Time: 00:00 – 01:30
End Time: 06:00

The upgrade process will begin with a series of pre-migration checks at 23:30, followed by a planned migration outage from 00:00 to 01:30. During this window, services will be briefly disrupted as traffic is transitioned from the legacy firewall to the new firewall. During the migration, we will conduct comprehensive failover tests to validate firewall resiliency and ensure seamless service continuity.

Thank you for your understanding and cooperation as we continue to strengthen the security and reliability of our network.

Kind regards,

Fonix Operations Team
Dec 1, 14:41 GMT
Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Dec 9, 07:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause a potential impact to Direct Carrier Billing Services.

Start - 08/12/2025 10:00 PM BST
End - 09/12/2025 7:00 AM BST

Kind regards,

Fonix Operations Team
Dec 4, 13:29 GMT
Dec 8, 2025
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Dec 8, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Dec 4, 17:03 GMT
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Dec 8, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause a potential impact to Direct Carrier Billing Services.

Start - 08/12/2025 12:00 AM
End - 08/12/2025 6:00 AM

Kind regards,

Fonix Operations Team
Dec 4, 11:15 GMT
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 GMT
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 02/12/2025 21:00 (pm UK time) – 03/12/2025 06:00 (am UK time)

Impact:
There will be an outage in the form of a brief connection drop during the maintenance window.

At most, there will be a 10-minute window of service disruption/outage expected between 22:30-23:30.

Messages are not expected to be lost.

What can we tell you about this:
The activity will take place throughout the maintenance window.

There could be a brief drop and reconnection during the maintenance window - max 10mins service disruption/ outage expected between 22:30-23:30.

This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Nov 17, 15:40 GMT
Dec 2, 2025
Dec 1, 2025
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Dec 1, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Nov 24, 14:56 GMT
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Dec 1, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Nov 24, 14:57 GMT
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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