All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile
Operational
Virgin Mobile
Operational
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing and Payforit
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Operational
Campaign Manager Platform
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
?
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing
Oct 28, 22:00 - Oct 29, 06:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 28/10 22:15 up to 29/10 00:45. In the event a roll back is required, partners may experience an outage up to 04:00.
Brand Impacted: EE
Maintenance Start Date/Time: 28/10/2021 22:00
Maintenance End Date/Time: 29/10/2021 06:00
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 26, 07:59 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 28/10 22:15 up to 29/10 00:45. In the event a roll back is required, partners may experience an outage up to 04:00.
Brand Impacted: EE
Maintenance Start Date/Time: 28/10/2021 22:00
Maintenance End Date/Time: 29/10/2021 06:00
Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 26, 07:59 BST
Planned Maintenance: Campaign Manager Update
Nov 2, 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the following features:
1) Campaigns - improvements to 'Forward MOs' to email feature
2) Campaigns - changes to a Master Schedule will not affect individually modified rounds unless specified
3) Campaigns - improvements to formatting or Prize Value/Available fields
4) General - 'Rows per Page' default will be automatically set to 100
5) Shared Limits - ability to reset Shared Limits
6) Lists - ability to copy pre-existing Lists (fields only)
7) Winner Picker - comments for selected Winners will now show
8) General - text accompanying switchers will not affect the switch if clicked on
9) Campaigns - individual campaigns can now be flagged as a 'Winning Campaign'
10) SMS Sender - client campaigns will show first in the Excluded Campaigns dropdown
There is no anticipated impact to service during the maintenance window.
Kind regards
Fonix Operations Team
Posted on Oct 26, 12:01 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance will include the release of the following features:
1) Campaigns - improvements to 'Forward MOs' to email feature
2) Campaigns - changes to a Master Schedule will not affect individually modified rounds unless specified
3) Campaigns - improvements to formatting or Prize Value/Available fields
4) General - 'Rows per Page' default will be automatically set to 100
5) Shared Limits - ability to reset Shared Limits
6) Lists - ability to copy pre-existing Lists (fields only)
7) Winner Picker - comments for selected Winners will now show
8) General - text accompanying switchers will not affect the switch if clicked on
9) Campaigns - individual campaigns can now be flagged as a 'Winning Campaign'
10) SMS Sender - client campaigns will show first in the Excluded Campaigns dropdown
There is no anticipated impact to service during the maintenance window.
Kind regards
Fonix Operations Team
Posted on Oct 26, 12:01 BST