All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing May 11, 2026 21:30 - May 12, 2026 04:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time;

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 11/05/2026 21:30

Downtime Start Date/Time: 11/05/2026 22:00

Downtime End Date/Time: 12/05/2026 02:30

Maintenance End Date/Time: 12/05/2026 04:00

Service Impact:

Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00.

Kind regards

Fonix Operations Team
Posted on May 05, 2026 - 15:39 BST

Planned Maintenance: O2 Premium SMS May 11, 2026 22:30 - May 12, 2026 06:00 BST

Update - Dear Customer,

Please be advised that this maintenance has been rescheduled to the following time and date.

11/05/2026 22:30 (pm UK time) – 12/05/2026 06:00 (am UK time) – NEW DATE

Many Thanks,
May 05, 2026 - 09:24 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 05/05/2026 22:30 (pm UK time) – 06/05/2026 06:00 (am UK time)

Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window.
Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost

What can we tell you about this:
The activity will take place throughout the maintenance window. There will be a brief drop and reconnection during the maintenance window. This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages. This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Apr 30, 2026 - 14:49 BST

Planned Maintenance: Checkout Platform Update May 12, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on May 05, 2026 - 15:46 BST

Planned Maintenance: EE Direct Billing May 18, 2026 15:00 - May 19, 2026 08:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 18/05/2026 15:00 PM
Downtime Start Date/Time: 18/05/2026 21:00 PM

Downtime End Date/Time: 19/05/2026 04:00 AM
Maintenance End Date/Time: 19/05/2026 08:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 07:55 AM.

Kind regards,

Fonix Operations Team
Posted on May 08, 2026 - 14:22 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
May 6, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Campaign Manager Platform
May 6, 16:59 BST
May 5, 2026
Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
May 5, 19:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:20 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
May 5, 17:19 BST
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 28, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:30 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 27/04/2026 11:30 PM
End - 28/04/2026 8:00 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Apr 22, 16:04 BST
Apr 27, 2026
Apr 26, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage