Direct Billing Issue: EE
Investigating - Dear Customer

Please be advised EE are experiencing issues on their Direct Billing platform since 10:35am. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jun 05, 2026 - 11:08 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Degraded Performance
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing Jun 7, 2026 13:00 - Jun 8, 2026 05:40 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 07/06/2026 13:00 PM
Downtime Start Date/Time: 07/06/2026 20:50 PM

Downtime End Date/Time: 08/06/2026 02:25 AM
Maintenance End Date/Time: 08/06/2026 05:40 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:40 AM.

Kind regards,

Fonix Operations Team
Posted on Jun 03, 2026 - 11:51 BST

Planned Maintenance: Campaign Manager Update Jun 8, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jun 01, 2026 - 17:40 BST

Planned Maintenance: Campaign Manager Update Jun 9, 2026 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jun 02, 2026 - 15:37 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Jun 5, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 04/06/2026 10:00 PM BST
End - 05/06/2026 6:00 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Jun 1, 09:40 BST
Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026
Planned Maintenance: Campaign Manager and Checkout platform
Completed - The scheduled maintenance has been completed.
Jun 2, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager and Checkout platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
May 26, 15:55 BST
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 01/06/2026 22:30 (UK Time) - 02/06/2026 06:00 (UK Time)

Impact:
There will be outage from 22:30 to 00:30 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
May 28, 14:18 BST
Jun 1, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 1, 03:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:15 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 01/06/2026 01:15 AM BST
End - 01/06/2026 03:15 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
May 28, 16:04 BST
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
May 27, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
May 20, 17:45 BST
EE - Direct Billing and Digital Identity - Intermittent Issues
Resolved - This incident has now been restored, as of 27/05/2026 11:31:45 BST.
May 27, 14:05 BST
Monitoring - Dear Customer

Please be advised EE is experiencing intermittent issues impacting their Direct Billing & Digital Identity services since approximately 10:43am.

Recovery has been observed. Early signs of service improvement are being seen, with teams reporting traffic beginning to normalise and affected applications starting to clear.

EE continue to monitor closely while the underlying cause is confirmed and we will update as soon as we know more.

Kind Regards,
May 27, 12:20 BST
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
May 22, 06:00 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 12:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 19/05/2026 21:30 (pm UK time) – 22/05/2026 06:00 (am UK time)

What are we doing:
The upgrade will be carried out in stages during the above time period and will be being carried out overnight only on each day. Please note that not all stages will result in a service outage and we anticipate that any connection drops will occur on the night of 19th May 2026, so we appreciate your patience while we work through this process and request that you monitor your connections each night.

Please be assured that we are doing everything we can to ensure the upgrade runs as smoothly as possible for our partners and to minimise any disruption throughout the process.

Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately we cannot give an exact time during this maintenance window for the drop(s) but binds should re-connect straight away. Messages are not expected to be lost.

What can we tell you about this:
The activity will take place throughout the maintenance window.
There will be a brief drop and reconnection during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT as well as any Bulk A2P and P2A messages.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
May 19, 12:10 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
May 22, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 21/05/2026 21:00 PM
Downtime Start Date/Time: 21/05/2026 21:00 PM

Downtime End Date/Time: 22/05/2026 03:00 AM
Maintenance End Date/Time: 22/05/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.

Kind regards,

Fonix Operations Team
May 19, 16:51 BST
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