In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 06, 2026 - 17:00 BST
Jul 06, 2026 - 17:00 BST
Scheduled - Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platforms on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jul 6, 2026 17:00-19:00 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platforms on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Jul 6, 2026 17:00-19:00 BST
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
Operational
Premium SMS Gateway
Operational
Direct Billing
Operational
Campaign Manager Platform
Under Maintenance
Mobile Operator Connections
Operational
O2-UK
Operational
Three-UK
Operational
EE-UK (T-Mobile & Virgin)
Operational
EE-UK (Orange)
Operational
Vodafone-UK
Operational
Sky Mobile UK
Operational
Virgin Mobile UK
Operational
Plan-UK
Operational
eir-IE
Operational
Three-IE
Operational
Vodafone-IE
Operational
Virgin Media IE
Operational
Tesco-IE
Operational
Sky-IE
Operational
Voice Shortcodes
Operational
Operator Age Verification
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Direct Billing Jul 6, 2026 22:00 - Jul 7, 2026 06:00 BST
Dear Customer,
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Change Window: 06/07/2026 22:00 (BST) – 07/07/2026 06:00 (BST)
Impact:
There will be a full outage on the Charge to Mobile platform from 22:15 to 00:45 where the application will be unavailable. All transactions will fail with a “System unavailable” or “Communication error” response. A further outage may be required 02:00 till 03:30 if a rollback is required.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Jun 30, 2026 - 11:37 BST
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Change Window: 06/07/2026 22:00 (BST) – 07/07/2026 06:00 (BST)
Impact:
There will be a full outage on the Charge to Mobile platform from 22:15 to 00:45 where the application will be unavailable. All transactions will fail with a “System unavailable” or “Communication error” response. A further outage may be required 02:00 till 03:30 if a rollback is required.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Jun 30, 2026 - 11:37 BST
Planned Maintenance: EE Direct Billing Jul 13, 2026 21:30 - Jul 14, 2026 04:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 13/07/2026 21:30 PM
Downtime Start Date/Time: 13/07/2026 22:05 PM
Downtime End Date/Time: 14/07/2026 02:30 AM
Maintenance End Date/Time: 14/07/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on Jul 02, 2026 - 09:48 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 13/07/2026 21:30 PM
Downtime Start Date/Time: 13/07/2026 22:05 PM
Downtime End Date/Time: 14/07/2026 02:30 AM
Maintenance End Date/Time: 14/07/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on Jul 02, 2026 - 09:48 BST