All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing Oct 28, 22:00 - Oct 29, 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 28/10 22:15 up to 29/10 00:45. In the event a roll back is required, partners may experience an outage up to 04:00.

Brand Impacted: EE

Maintenance Start Date/Time: 28/10/2021 22:00

Maintenance End Date/Time: 29/10/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Oct 26, 07:59 BST
Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaigns - improvements to 'Forward MOs' to email feature
2) Campaigns - changes to a Master Schedule will not affect individually modified rounds unless specified
3) Campaigns - improvements to formatting or Prize Value/Available fields
4) General - 'Rows per Page' default will be automatically set to 100
5) Shared Limits - ability to reset Shared Limits
6) Lists - ability to copy pre-existing Lists (fields only)
7) Winner Picker - comments for selected Winners will now show
8) General - text accompanying switchers will not affect the switch if clicked on
9) Campaigns - individual campaigns can now be flagged as a 'Winning Campaign'
10) SMS Sender - client campaigns will show first in the Excluded Campaigns dropdown

There is no anticipated impact to service during the maintenance window.

Kind regards

Fonix Operations Team
Posted on Oct 26, 12:01 BST
Sonar Response Time ?
Fetching
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021
Completed - The scheduled maintenance has been completed.
Oct 26, 07:59 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 24/10 22:45 up to 24/10 23:00. In the event a roll back is required, partners may experience an outage up to 00:01.

Brand Impacted: EE

Maintenance Start Date/Time: 24/10/2021 22:30

Maintenance End Date/Time: 25/10/2021 00:01

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 22, 11:47 BST
Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Oct 21, 13:41 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The release will include the addition of a refund option within the customer care interface, allowing merchants to trigger refunds back to the consumer's mobile phone bill.

Merchants will also be able to trigger refunds directly via the API.

Please note merchants will need to contact clientservices@fonix.com to request that refunding is enabled on a per service basis.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 20, 14:37 BST
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 13:20 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

Maintenance time: 19/10/2021 22:30 - 20/10/2021 06:00

Maintenance description: Move of services to DR from Production this is to enable some scheduled patching activities.

Impact: For switchover there will be outage for two hours from 23:00. In case of rollback a further two hours outage maybe needed. The specific time of when this will occur is not known.

Please note: Every effort will be made to mitigate the effect on our customers experience during the work, but a full service outage is expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 14, 12:44 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 13:20 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 18/10 22:00 up to 19/10 01:30. Due to the nature of the work, a roll back is not in scope.

Brand Impacted: EE

Maintenance Start Date/Time: 18/10/2021 22:00

Maintenance End Date/Time: 19/10/2021 01:50

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 14, 13:59 BST
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - Dear Customer

Please be advised the intermittent issue impacting the Vodafone Direct Billing platform was resolved at approximately 11pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 15, 08:42 BST
Identified - Dear Customer

Please be advised Vodafone are experiencing intermittent issues impacting their Direct Billing platform since approximately 9.20pm.

We have raised the issue with Vodafone and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Oct 14, 22:28 BST
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 13:15 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage may be intermittent between 03:00 and 04:00. In the event a roll back is required, partners may experience an outage up to 05:00.

Brand Impacted: EE

Maintenance Start Date/Time: 13/10/2021 00:30

Maintenance End Date/Time: 13/10/2021 05:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 12, 11:08 BST
Oct 13, 2021

No incidents reported.