In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 06, 2026 - 21:00 BST
Oct 06, 2026 - 21:00 BST
Scheduled - Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 06/10/2026 21:00 PM
Downtime Start Date/Time: 06/10/2026 22:20 PM
Downtime End Date/Time: 07/10/2026 03:56 AM
Maintenance End Date/Time: 07/10/2026 08:20 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:20 AM.
Kind regards,
Fonix Operations Team
Oct 6, 2026 21:00 - Oct 7, 2026 08:20 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 06/10/2026 21:00 PM
Downtime Start Date/Time: 06/10/2026 22:20 PM
Downtime End Date/Time: 07/10/2026 03:56 AM
Maintenance End Date/Time: 07/10/2026 08:20 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:20 AM.
Kind regards,
Fonix Operations Team
Oct 6, 2026 21:00 - Oct 7, 2026 08:20 BST
Update - Dear Customer,
Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes.
Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible.
Three haven't confirmed the cause yet but we'll update you as soon as we hear more.
Thank you for your patience in the meantime.
Kind regards,
Fonix Operations Team
Oct 05, 2026 - 13:57 BST
Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes.
Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible.
Three haven't confirmed the cause yet but we'll update you as soon as we hear more.
Thank you for your patience in the meantime.
Kind regards,
Fonix Operations Team
Oct 05, 2026 - 13:57 BST
Investigating - Dear Customer
Please be advised that Three are currently experiencing intermittent issues, affecting MOs and billed MTs on certain shortcodes.
Some Three customers may be experiencing failures when sending MOs to shortcodes, and intermittent issues with billed MTs being successfully charged.
The issue has been raised into Three who are currently investigating.
We will let you know as soon as we have further information.
Kind regards
Fonix Operations Team
Oct 02, 2026 - 09:23 BST
Please be advised that Three are currently experiencing intermittent issues, affecting MOs and billed MTs on certain shortcodes.
Some Three customers may be experiencing failures when sending MOs to shortcodes, and intermittent issues with billed MTs being successfully charged.
The issue has been raised into Three who are currently investigating.
We will let you know as soon as we have further information.
Kind regards
Fonix Operations Team
Oct 02, 2026 - 09:23 BST
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
Operational
Premium SMS Gateway
Operational
Direct Billing
Under Maintenance
Campaign Manager Platform
Operational
Mobile Operator Connections
Operational
O2-UK
Operational
Three-UK
Operational
EE-UK (T-Mobile & Virgin)
Operational
EE-UK (Orange)
Operational
Vodafone-UK
Operational
Sky Mobile UK
Operational
Virgin Mobile UK
Operational
Plan-UK
Operational
eir-IE
Operational
Three-IE
Operational
Vodafone-IE
Operational
Virgin Media IE
Operational
Tesco-IE
Operational
Sky-IE
Operational
Voice Shortcodes
Operational
Operator Age Verification
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS Oct 6, 2026 23:00 - Oct 7, 2026 02:00 BST
Dear Customer,
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.
Maintenance Details:
Change Window: 06/10/2026 11:00 (pm UK time) – 07/19/2026 02:00 (am UK time)
Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window. Messages are not expected to be lost
What can we tell you about this:
The activity will take place overnight during the maintenance window.
This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Oct 06, 2026 - 16:58 BST
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.
Maintenance Details:
Change Window: 06/10/2026 11:00 (pm UK time) – 07/19/2026 02:00 (am UK time)
Impact:
There will be an outage in the form of a very brief connection drop during the maintenance window. Messages are not expected to be lost
What can we tell you about this:
The activity will take place overnight during the maintenance window.
This could impact both PSMS MO and PSMS MT submits as well as any Bulk A2P and P2A messages.
Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
If you have any questions please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Oct 06, 2026 - 16:58 BST
Planned Maintenance: Campaign Manager Update Oct 12, 2026 17:00-19:00 BST
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 06, 2026 - 09:47 BST
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Oct 06, 2026 - 09:47 BST
Planned Maintenance: EE Direct Billing Oct 18, 2026 21:30 - Oct 19, 2026 04:00 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 18/10/2026 21:30 PM
Downtime Start Date/Time: 18/10/2026 22:00 PM
Downtime End Date/Time: 19/10/2026 02:30 AM
Maintenance End Date/Time: 19/10/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on Oct 02, 2026 - 10:19 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time: 18/10/2026 21:30 PM
Downtime Start Date/Time: 18/10/2026 22:00 PM
Downtime End Date/Time: 19/10/2026 02:30 AM
Maintenance End Date/Time: 19/10/2026 04:00 AM
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted on Oct 02, 2026 - 10:19 BST