All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Posted on Apr 16, 2024 - 12:16 BST
Planned Maintenance: EE Direct Billing Apr 22, 2024 22:00 - Apr 23, 2024 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 22/04/2024 22:00

Downtime Start Date/Time: 22/04/2024 22:00

Downtime End Date/Time: 23/04/2024 04:00

Maintenance End Date/Time: 23/04/2024 06:00

Service Impact:

Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.

Kind regards

Fonix Operations Team

Posted on Apr 18, 2024 - 15:21 BST
Planned Maintenance: EE Direct Billing Apr 23, 2024 22:00 - Apr 24, 2024 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 23/04/2024 22:00

Downtime Start Date/Time: 23/04/2024 22:00

Downtime End Date/Time: 24/04/2024 04:00

Maintenance End Date/Time: 24/04/2024 06:00

Service Impact:

Errors may be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00.

Kind regards

Fonix Operations Team

Posted on Apr 18, 2024 - 15:23 BST
Sonar Response Time ?
Fetching
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

Change Window: 10/04/2024 at 22:30 (PM – UK TIME) - 11/04/2024 at 06:00 (AM – UK TIME)

There will be an outage from 23:00 (pm) to 03:00 (am) including rollback during which the following Micropayments application will be unavailable.

SMSC - (Mobile Terminating (MT) Premium Text messaging service)

What can we tell you about this:

The activity will take place overnight during the maintenance window.

Messages are not expected to be lost.

This will impact the Premium SMS platform which will see a delay with PSMS MT of up to 4hrs.

Please note:

Every effort will be made to mitigate the effect on our customers’ experience during the work but a short service outage is expected.

Kind regards

Fonix Operations Team

Apr 9, 13:49 BST
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 20:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Apr 9, 09:30 BST
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - Dear Customer

Please be advised the intermittent issue impacting Sky Premium MT traffic appears to have been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Apr 8, 17:52 BST
Identified - Dear Customer

Please be advised that Sky are currently experiencing intermittent issues on their network impacting Premium MT traffic.

The issue has been raised into Sky who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team

Apr 8, 12:31 BST
Completed - The scheduled maintenance has been completed.
Apr 8, 07:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:50 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 07/04/2024 21:50 PM
Downtime Start Date/Time: 07/04/2024 22:00 PM

Downtime End Date/Time: 08/04/2024 03:05 AM
Maintenance End Date/Time: 08/04/2024 07:06 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 07:06 AM.

Kind regards

Fonix Operations Team

Apr 2, 16:15 BST
Apr 7, 2024
Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.