All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Maintenance: Campaign Manager Update Jul 30, 2024 17:00-19:00 BST
Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jul 23, 2024 - 16:14 BST
Planned Maintenance: O2 Direct Billing Jul 30, 2024 20:00 - Jul 31, 2024 07:00 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Change window:
Start time: 30/07/2024 20:00
End time: 31/07/2024 07:00

What are we doing:
As part of Virgin Media O2 IT Obsolescence project, Charge to Mobile services will be switched over to the new infrastructure with an upgraded OS and database.

Maintenance Details:
There will be an outage on the Charge to Mobile platform for one hour from 20:40 – 21:40 (BST) where the application will be fully unavailable.

What can we tell you about this:
In case of rollback there will be two possible outage windows where the application will be fully unavailable:

1st Outage time : 23:25 till 02:25 BST (3 Hours)
2nd Outage time : 01:25 till 04:25 BST (3 hours)

During the outage(s) all transactions will fail, so these will need to be retried later once the platform is available.

Kind regards,

Fonix Operations Team
Posted on Jul 24, 2024 - 16:44 BST
Planned Maintenance: Three Direct Billing Jul 30, 2024 21:00 - Jul 31, 2024 10:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 30/7/2024 21:00:00 BST
End - 31/7/2024 10:00:00 BST


Kind regards

Fonix Operations Team
Posted on Jul 26, 2024 - 12:00 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Past Incidents
Jul 27, 2024
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 27, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 27/7/2024 1:00 AM
End - 27/7/2024 2:00 AM

Kind regards,

Fonix Operations Team
Jul 26, 10:52 BST
Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:45 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services.

CRQ Start - 23/7/2024 5:45 PM
CRQ End - 24/7/2024 4:00 PM

Kind regards,

Fonix Operations Team
Jul 11, 13:07 BST
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 23/07/2024 20:30 BST
End - 24/07/2024 10:00 BST

Kind regards,

Fonix Operations Team
Jul 17, 15:23 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 24, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Mobile carrier billing requests. See below for further details.

Maintenance Start Date/Time: 23-07-2024 22:00 PM
Downtime Start Date/Time: 23-07-2024 22:00 PM

Downtime End Date/Time: 24-07-2024 02:00 AM
Maintenance End Date/Time: 24-07-2024 04:00 AM

Service Impact:
Errors will be returned when sending Mobile carrier billing API requests to the BT API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.


Kind regards,

Fonix Operations Team
Jul 22, 09:43 BST
Jul 23, 2024
Planned Maintenance: Campaign Manager and Winner Picker
Completed - The scheduled maintenance has been completed.
Jul 23, 19:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager and Winner Picker platforms on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jul 16, 11:59 BST
Planned Maintenance: O2 Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Change window:
Start time: 22/07/2024 20:00
End time: 23/07/2024 07:00



What are we doing:
As part of Virgin Media O2 IT Obsolescence project, Charge to Mobile services will be switched over to the new infrastructure with an upgraded OS and database.

Maintenance Details:
There will be an outage on the Charge to Mobile platform for one hour from 20:40 – 21:40 (BST) where the application will be fully unavailable.

What can we tell you about this:
In case of rollback there will be two possible outage windows where the application will be fully unavailable:

1st Outage time : 23:25 till 02:25 BST (3 Hours)
2nd Outage time : 01:25 till 04:25 BST (3 hours)

During the outage(s) all transactions will fail, so these will need to be retried later once the platform is available.

Kind regards,

Fonix Operations Team
Jul 16, 15:53 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 23, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Mobile carrier billing API requests. See below for further details.

Maintenance Start Date/Time: 22/07/2024 22:00 PM
Downtime Start Date/Time: 22/07/2024 22:00 PM

Downtime End Date/Time: 23/07/2024 02:00 AM
Maintenance End Date/Time: 23-07-2024 04:00 AM

Service Impact:
Errors will be returned when sending Mobile Carrier billing API requests to the BT API Gateway during the downtime period(s) stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards

Fonix Operations Team
Jul 17, 15:39 BST
Jul 22, 2024
Planned Maintenance: Vodafone Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 22, 07:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
This is to inform you all about planned maintenance for 21st into 22nd July 2024, which is going to impact Charge to Bill and there might be an service slowness or outage observed for 5 minutes.

Start Date and Time (BST): 21/07/24 23:30
End Date and Time (BST): 22/07/24 07:40

Impact of 5 minutes expected, during this time, the transactions would not be processed or slowness will be observed.

Kind regards

Fonix Operations Team
Jul 16, 12:59 BST
Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Mobile carrier billing API requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 18/07/2024 22:00

Downtime Start Date/Time: 18/07/2024 22:00

Downtime End Date/Time: 19-07-2024 04:00

Maintenance End Date/Time: 19-07-2024 06:00

Service Impact:

Errors will be returned when sending Mobile Carrier billing API requests to the BT API Gateway during the downtime period(s) stated above. In the event of a rollback, errors may be observed up to 06:00.

Kind regards

Fonix Operations Team
Jul 15, 15:38 BST
Jul 18, 2024
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

Change Window: 17/07/2024 22:30 (pm UK time) - 18/07/2024 06:00 (am UK time)

Impact:

There will be an outage from 23:00 to 03:00 including rollback during which the following Micropayments application will be unavailable.

SMSC - (Mobile Terminating (MT) Premium Text messaging service)

What can we tell you about this:

The activity will take place overnight during the maintenance window.

This will impact the MPAY platform which will see a delay with PSMS MT. Messages are not expected to be lost.

PSMS MO is not impacted.

Please note:

Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

Kind regards

Fonix Operations Team
Jul 11, 10:22 BST
Jul 17, 2024
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 17, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services.

CRQ Start - 16/7/2024 6:00 PM
CRQ End - 17/7/2024 10:00 AM

Kind regards,

Fonix Operations Team
Jul 10, 15:44 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jul 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 16/07/2024 16:00 PM
Downtime Start Date/Time: 16/07/2024 22:00 PM

Downtime End Date/Time: 17/07/2024 05:00 AM
Maintenance End Date/Time: 17/07/2024 09:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:55 AM.

Kind regards,

Fonix Operations Team
Jul 8, 15:12 BST
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jul 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance involves minor updates to the redesigned platform (Beta).

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jul 10, 14:02 BST
Jul 13, 2024

No incidents reported.

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