Three UK - Premium SMS - Intermittent Issues
Update - Dear Customer,

Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes.

Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible.
Three haven't confirmed the cause yet but we'll update you as soon as we hear more.

Thank you for your patience in the meantime.

Kind regards,

Fonix Operations Team
Oct 05, 2026 - 13:57 BST
Investigating - Dear Customer

Please be advised that Three are currently experiencing intermittent issues, affecting MOs and billed MTs on certain shortcodes.

Some Three customers may be experiencing failures when sending MOs to shortcodes, and intermittent issues with billed MTs being successfully charged.

The issue has been raised into Three who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Oct 02, 2026 - 09:23 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
Premium SMS Gateway Operational
Direct Billing Operational
Campaign Manager Platform Operational
Mobile Operator Connections Operational
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing Oct 6, 2026 21:00 - Oct 7, 2026 08:20 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 06/10/2026 21:00 PM
Downtime Start Date/Time: 06/10/2026 22:20 PM

Downtime End Date/Time: 07/10/2026 03:56 AM
Maintenance End Date/Time: 07/10/2026 08:20 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:20 AM.


Kind regards,

Fonix Operations Team
Posted on Oct 02, 2026 - 10:32 BST

Planned Maintenance: EE Direct Billing Oct 18, 2026 21:30 - Oct 19, 2026 04:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 18/10/2026 21:30 PM
Downtime Start Date/Time: 18/10/2026 22:00 PM

Downtime End Date/Time: 19/10/2026 02:30 AM
Maintenance End Date/Time: 19/10/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.


Kind regards,

Fonix Operations Team
Posted on Oct 02, 2026 - 10:19 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching

Oct 5, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 30, 09:33 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 01/10/2026 22:00 (pm UK time) – 02/10/2026 06:00 (am UK time)

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Sep 30, 16:49 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Oct 2, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 01/10/2026 21:00PM
Downtime Start Date/Time: 01/10/2026 21:00PM

Downtime End Date/Time: 02/10/2026 01:00AM
Maintenance End Date/Time: 02/10/2026 03:00AM

Service Impact: An outage is expected to occur between 21:00 and 01:00, but this is now not expected to impact Charge to Bill services, but please be aware of potential errors occurring during this time.

Kind regards,

Fonix Operations Team
Sep 25, 11:44 BST

Oct 1, 2026

Sep 30, 2026

Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Sep 30, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 29/09/2026 15:00 PM
Downtime Start Date/Time: 29/09/2026 21:00 PM

Downtime End Date/Time: 30/09/2026 04:00 AM
Maintenance End Date/Time: 30/09/2026 08:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:00 AM.

Kind regards,

Fonix Operations Team
Sep 24, 10:22 BST

Sep 29, 2026

Sep 28, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 28, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 21, 14:17 BST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 23/09/2026 22:00 (pm UK time) – 24/09/2026 06:00 (am UK time)

Impact:
There will be outage from 22:00 to 00:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Sep 21, 14:53 BST

Sep 23, 2026

Sep 22, 2026

Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 21/09/2026 22:00 (pm UK time) – 22/09/2026 06:00 (am UK time)

Impact:
There will be outage from 22:00 to 01:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Sep 21, 14:52 BST

Sep 21, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 15, 09:39 BST
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