All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
Premium SMS Gateway Operational
Direct Billing Operational
Campaign Manager Platform Operational
Mobile Operator Connections Operational
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing Sep 29, 2026 15:00 - Sep 30, 2026 08:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 29/09/2026 15:00 PM
Downtime Start Date/Time: 29/09/2026 21:00 PM

Downtime End Date/Time: 30/09/2026 04:00 AM
Maintenance End Date/Time: 30/09/2026 08:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:00 AM.

Kind regards,

Fonix Operations Team
Posted on Sep 24, 2026 - 10:22 BST

Planned Maintenance: EE Direct Billing Oct 1, 2026 21:00 - Oct 2, 2026 03:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway may return errors for Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 01/10/2026 21:00PM
Downtime Start Date/Time: 01/10/2026 21:00PM

Downtime End Date/Time: 02/10/2026 01:00AM
Maintenance End Date/Time: 02/10/2026 03:00AM

Service Impact: An outage is expected to occur between 21:00 and 01:00, but this is now not expected to impact Charge to Bill services, but please be aware of potential errors occurring during this time.

Kind regards,

Fonix Operations Team
Posted on Sep 25, 2026 - 11:44 BST
System Metrics Month Week Day
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Sep 28, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 28, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 21, 14:17 BST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 23/09/2026 22:00 (pm UK time) – 24/09/2026 06:00 (am UK time)

Impact:
There will be outage from 22:00 to 00:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Sep 21, 14:53 BST

Sep 23, 2026

Sep 22, 2026

Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 21/09/2026 22:00 (pm UK time) – 22/09/2026 06:00 (am UK time)

Impact:
There will be outage from 22:00 to 01:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Sep 21, 14:52 BST

Sep 21, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 15, 09:39 BST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

O2 Premium SMS issue
Resolved - This incident has been resolved.
Sep 15, 09:22 BST
Update - Dear Customer

Please be advised that the O2 Premium SMS Issue has been resolved at 00:15.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Sep 15, 07:10 BST
Investigating - Dear Customer

Please be advised that O2 are currently experiencing a loss of connectivity on their network since 22:42 impacting premium SMS traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Sep 14, 23:57 BST

Sep 14, 2026

Planned Maintenance: Messaging Gateway
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 09:46 BST
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 09:25 BST
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Sep 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Sep 11, 10:11 BST
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