All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing Apr 18, 22:00 - Apr 19, 06:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 18/04 22:05 up to 19/04 02:40. In the event a roll back of the change, partners will experience an outage up to 05:45.

Brand Impacted: EE

Maintenance Start Date/Time: 18/04/2021 22:00

Maintenance End Date/Time: 19/04/2021 06:10

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 12, 17:15 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 20/04 00:05 up to 20/04 04:25. In the event a roll back of the change, partners will experience an outage up to 05:45.

Brand Impacted: EE

Maintenance Start Date/Time: 20/04/2021 00:05

Maintenance End Date/Time: 20/04/2021 06:30

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 15, 17:22 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Apr 13, 16:26 BST
Sonar Response Time ?
Fetching
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 15, 18:57 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 15, 14:42 BST
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 13, 18:48 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 12, 17:29 BST
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 13, 15:13 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

An essential maintenance will take place on 12/04/2021 at 22:00 (BST) until 13/04/2021 at 17:00 (BST).

Disruption to the below service is expected between 00:00 (BST) 13th April till 06:00 (BST) 13th April 2021:

• Billing

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 13/04/2021 00:00 (BST) until 13/04/2021 06:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 9, 08:46 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 13:34 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to the 3API application, used for direct carrier billing services is expected between 00:00 (BST) 13th April till 06:00 (BST) 13th April 2021.

The above date and time may change. If it does, we will inform you as soon as we know to provide as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 8, 16:06 BST
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 17:15 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 11/04 22:00 up to 12/04 04:40. In the event a roll back of the change, partners will experience an outage up to 05:10.

Brand Impacted: EE

Maintenance Start Date/Time: 11/04/2021 22:00

Maintenance End Date/Time: 12/04/2021 06:15

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 7, 17:16 BST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - Dear Customer

Please be advised Three have confirmed the issue impacting their Direct Billing platform was resolved at approximately 9.45am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 8, 10:56 BST
Identified - Dear Customer

Please be advised Three are experiencing a complete outage impacting their Direct Billing platform since approximately 9.15am.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
Apr 8, 09:35 BST
Apr 7, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 7, 19:36 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required server migration. During the maintenance we will continue to process all SMS and Direct Billing requests via our secondary server, however, data imports for reporting will be paused for 30 minutes.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 6, 14:24 BST
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Apr 7, 17:11 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the release of updated wording for failed transactions on the EE network, these changes will be reflected in the STATUSTEXT field of the receipt notification.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 31, 15:55 BST
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 13:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the EE Direct Billing API Gateway. Please note, the expected outage is from 31/03 22:35 until 01/04 02:40. In the event a roll back of the change, partners will experience an outage up to 04:55.

Brand Impacted: EE

Maintenance Start Date/Time: 31/03/2021 22:30

Maintenance End Date/Time: 01/04/2021 06:30

Service Impact:

Partners will not be able to process Charge to Bill requests via the EE Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 29, 09:54 BST
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.