All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
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Operational
Premium SMS Gateway
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Operational
Direct Billing
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Operational
Campaign Manager Platform
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Operational
Mobile Operator Connections
Operational
O2-UK
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Operational
Three-UK
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Operational
EE-UK (T-Mobile & Virgin)
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Operational
EE-UK (Orange)
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Operational
Vodafone-UK
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Operational
Sky Mobile UK
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Operational
Virgin Mobile UK
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Operational
Plan-UK
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Operational
eir-IE
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Operational
Three-IE
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Operational
Vodafone-IE
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Operational
Virgin Media IE
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Operational
Tesco-IE
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Operational
Voice Shortcodes
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Operational
Operator Age Verification
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Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Austria
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: O2 Premium SMS
Nov 30, 2022 22:30 - Dec 1, 2022 06:00 GMT
Dear Customer
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have been made aware of.
Change Window: 30/11/2022 22:30 - 01/12/2022 06:00 (times in GMT)
Impact:
There will be an outage from 23:00 to 03:00 including rollback during which the following Micropayments application will be unavailable.
SMSC ( PTM – MT i.e. Mobile Terminating(MT) Premium Text messaging service )
What can we tell you about this:
The activity will take place overnight during the maintenance window.
Please note:
Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
Please do not hesitate to contact us if you have any questions,
Kind regards
Fonix Operations Team
Posted on Nov 22, 2022 - 08:55 GMT
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.
This e-mail is to notify you of some planned maintenance our Premium M/t SMS MPay (Micropayments) platform that we have been made aware of.
Change Window: 30/11/2022 22:30 - 01/12/2022 06:00 (times in GMT)
Impact:
There will be an outage from 23:00 to 03:00 including rollback during which the following Micropayments application will be unavailable.
SMSC ( PTM – MT i.e. Mobile Terminating(MT) Premium Text messaging service )
What can we tell you about this:
The activity will take place overnight during the maintenance window.
Please note:
Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.
Please do not hesitate to contact us if you have any questions,
Kind regards
Fonix Operations Team
Posted on Nov 22, 2022 - 08:55 GMT
Planned Maintenance: EE Direct Billing
Dec 1, 2022 22:00 - Dec 2, 2022 04:00 GMT
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT API Gateway. Please note, the expected outage is from 01-12-2022 23:45 up to 02-12-2022 03:55. In the event a roll back is required, partners may experience an outage up to 04:00am.
Brand Impacted: EE
Maintenance Start Date/Time: 01-12-2022 22:00
Maintenance End Date/Time: 02-12-2022 04:00
Service Impact:
Partners will not be able to process Charge to Bill requests via the BT API Gateway.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 29, 2022 - 17:55 GMT
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT API Gateway. Please note, the expected outage is from 01-12-2022 23:45 up to 02-12-2022 03:55. In the event a roll back is required, partners may experience an outage up to 04:00am.
Brand Impacted: EE
Maintenance Start Date/Time: 01-12-2022 22:00
Maintenance End Date/Time: 02-12-2022 04:00
Service Impact:
Partners will not be able to process Charge to Bill requests via the BT API Gateway.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted on Nov 29, 2022 - 17:55 GMT
Planned Maintenance: Campaign Manager Update
Dec 5, 2022 17:00-19:00 GMT
Dear Customer,
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Nov 28, 2022 - 16:27 GMT
Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.
The maintenance is a routine upgrade of our systems.
There is no anticipated impact to service during the maintenance window.
Please do not hesitate to contact us if you have any questions.
Kind regards,
Fonix Operations Team
Posted on Nov 28, 2022 - 16:27 GMT