Fonix Services Status

All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.

Mobile Operator Connections Operational

90 days ago

100.0 % uptime

Today

O2-UK Operational

Three-UK Operational

EE-UK (T-Mobile & Virgin) Operational

EE-UK (Orange) Operational

Vodafone-UK Operational

Sky Mobile Operational

90 days ago

100.0 % uptime

Today

Virgin Mobile Operational

90 days ago

100.0 % uptime

Today

SMS Gateway Operational

Premium SMS Gateway Operational

Direct Billing and Payforit Operational

90 days ago

100.0 % uptime

Today

Campaign Manager Platform Operational

Voice Shortcodes Operational

Operator Age Verification Operational

Charity Services Operational

SMPP Connections Operational

Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance: O2 Premium SMS Jun 15, 22:00 - Jun 16, 06:00 BST

Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between – 15/06/2021 22:00 - 16/06/2021 06:00 (times in GMT).

A small service outage of 3 – 5 minutes will last between 22:45-23:15 hrs. The outage should be minimal, however this is dependant on how quickly the systems can re-connect.

During the downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jun 10, 14:57 BST

Planned Maintenance: Campaign Manager Update Jun 21, 17:00-19:00 BST

Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jun 15, 17:50 BST

Planned Maintenance: Three Billing Outage Jun 23, 00:30-03:00 BST

Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

Disruption to Billing SingleView and Real-Time Rating services is expected between 00:30 (BST) 23rd June 2021 till 03:00 (BST) 23rd June 2021 :

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 23/06/2021 00:30 (BST) until 23/06/2021 03:00 (BST). Texts from Three customers will not be sent.”

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jun 10, 12:04 BST

System Metrics Month Week Day

Sonar Response Time

Fetching

Past Incidents

Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Planned Maintenance: EE Premium SMS Migration Stage 3

Completed - Dear Customer

Please be advised the below planned maintenance was completed successfully.

There was no interruption to service during the maintenance window,

Kind regards

Fonix Operations Team
Jun 15, 18:26 BST

Scheduled - Dear Customer

Please be advised EE are migrating all Premium SMS MO and MT traffic to a new platform.

The final stage planned migration of shortcodes to the new platform will take place on the below date and time.

There is no anticipated impact to service during the migration. However, please note it is important to test your shortcodes and billing, following each migration date, once we have confirmed the maintenance has been completed, to ensure everything is working as expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 19, 13:28 BST

Planned Maintenance: Campaign Manager Update

Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

Unfortunately the below item was not released and will be added to a future deploy.

1) Display SMS Sender data sources in the Marketing Push Breakdown Table

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 15, 17:48 BST

Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Winner Picker: New pre-defined rejection reasons
2) Winner Picker: Ability to mark a selected winning entrant a 'loser'
3) Display SMS Sender data sources in the Marketing Push Breakdown Table

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 9, 10:07 BST

Planned Maintenance: Vodafone Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 15, 11:20 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Impacted Service: CHARGE-TO-BILL

Impacted Market: UK

CRQ Start Date and Time (UTC): 14/06/2021 20:15:00

CRQ End Date and Time (UTC): 15/06/2021 10:45:00

Expected Outage Start Date and Time(UTC): 14/06/2021 21:15:00

Expected Outage End Date and Time(UTC): 15/06/2021 04:40:00

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 14, 09:31 BST

Jun 14, 2021

Planned Maintenance: Vodafone Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 14, 09:27 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Impacted Service: CHARGE-TO-BILL

Impacted Market: UK

CRQ Start Date and Time (UTC): 12/06/2021 20:00:00

CRQ End Date and Time (UTC): 13/06/2021 14:00:00

Expected Outage Start Date and Time(UTC): 12/06/2021 21:15:00

Expected Outage End Date and Time(UTC): 13/06/2021 02:35:00

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 10, 10:06 BST

Jun 13, 2021

Direct Billing Issue: Three

Resolved - Dear Customer

Please be advised Three has confirmed the issue impacting their Direct Billing platform has been fixed.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 13, 08:51 BST

Identified - Dear Customer

Please be advised Three are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jun 13, 05:06 BST

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Planned Maintenance: EE Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 9, 10:20 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 08/06 22:30 up to 09/06 00:30. In the event a roll back is required, partners may experience an outage up to 04:00.

Brand Impacted: EE

Maintenance Start Date/Time: 08/06/2021 22:30

Maintenance End Date/Time: 09/06/2021 05:30

Service Impact: Partners may not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 4, 08:30 BST

Planned Maintenance: O2 Premium SMS

Completed - The scheduled maintenance has been completed.
Jun 9, 10:18 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Premium M/t SMS MPay (Micropayments) platform that we have just been made aware of.

The work will take place overnight between – 08/06/2021 22:00 - 09/06/2021 07:00 (times in GMT).

Service outage of up to 2 hours will start at 23:00hrs. If a rollback is required, there will be a further outage of up to 2hrs. The specific time of when this will occur is not known.

During the 2 hours downtime it will not be possible to bill O2 post-pay or pre-pay subscribers using premium rate MT SMS. Premium SMS submissions during the platform downtime will be rejected.

Please accept our apologies for any inconvenience this may cause.

Note: this does not impact standard peer to peer or bulk / A2P SMS and affects M/t Premium SMS only.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 5, 09:16 BST

Jun 8, 2021

Planned Maintenance: Campaign Manager Platform Update

Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jun 8, 18:58 BST

Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 4, 08:32 BST

Planned Maintenance: EE Premium SMS Migration Stage 2

Scheduled - Dear Customer

Please be advised EE are migrating all Premium SMS MO and MT traffic to a new platform.

The planned migration of shortcodes to the new platform will be implemented over 2 dates following the stage 1 migration.

The second stage migration will take place on the below date and time and the final stage migration will take place on 15th June.

There is no anticipated impact to service during the migration. However, please note it is important to test your shortcodes and billing, following each migration date, once we have confirmed the maintenance has been completed, to ensure everything is working as expected.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 19, 09:21 BST

EE Direct Billing Outage

Resolved - Dear Customer

Please be advised EE have confirmed that the issue impacting their Direct Billing platform has been resolved.

Transactions have been processing successfully since approximately 1.10pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 8, 14:02 BST

Identified - Dear Customer

Please be advised EE is currently experiencing a complete outage impacting their Direct Billing platform since approximately 12.25pm.

We have raised it into them and they are investigating.

As soon as we have further information we will update you.

Kind regards

Fonix Operations Team
Jun 8, 12:48 BST

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Planned Maintenance: Database Server Upgrade

Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

The reporting imports have also completed and should be showing correctly across all platforms.

There was no interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 5, 09:07 BST

Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on the below date and time.

The maintenance is a required upgrade of our database servers impacting our Messaging Gateway, Campaign Manager and fpay platforms.

During the maintenance window all reporting imports will be paused whilst the new instances are configured. Reporting will continue to update over the weekend and may take up to 48 hours to complete.

Please note this will only impact reporting and there is no anticipated interruption to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 27, 10:13 BST

Jun 4, 2021

No incidents reported.

Jun 3, 2021

Planned Maintenance: EE Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 3, 19:08 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 27/05 22:05 up to 28/05 03:00. In the event a roll back is required, partners may experience an outage up to 05:00.

Brand Impacted: EE

Maintenance Start Date/Time: 27/05/2021 22:00

Maintenance End Date/Time: 28/05/2021 06:15

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 25, 11:13 BST

Planned Maintenance: EE Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 3, 19:08 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 02/06 22:00 up to 03/06 04:00. In the event a roll back is required, partners may experience an outage up to 05:40.

Brand Impacted: EE

Maintenance Start Date/Time: 02/06/2021 22:00

Maintenance End Date/Time: 03/06/2021 06:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 25, 13:18 BST

Planned Maintenance: Vodafone Direct Billing

Completed - The scheduled maintenance has been completed.
Jun 3, 19:07 BST

Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Local Planned Change Information

Impacted Market(s): VF-UK

Affected Service: CHARGE-TO-BILL

Start Date and Time (UTC): 27.05.2021 21:00

End Date and Time (UTC): 28.05.2021 01:45

Expected Outage Start Date and Time(UTC): 27.05.2021 21:20

Expected Outage End Date and Time(UTC): 28.05.2021 01:45

Impact:

The application will be stopped at the start of the maintenance window, and restarted at the end. Charge to Bill services will be unavailable for the duration.

Approximate Downtime: 3 hours.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 26, 09:43 BST

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