O2 Premium SMS issue
Update - Dear Customer

Please be advised that the O2 Premium SMS Issue has been resolved at 00:15.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Sep 15, 2026 - 07:10 BST
Investigating - Dear Customer

Please be advised that O2 are currently experiencing a loss of connectivity on their network since 22:42 impacting premium SMS traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Sep 14, 2026 - 23:57 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
Premium SMS Gateway Operational
Direct Billing Operational
Campaign Manager Platform Operational
Mobile Operator Connections Operational
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Sonar Response Time ?
Fetching

Sep 15, 2026

Unresolved incident: O2 Premium SMS issue.

Sep 14, 2026

Planned Maintenance: Messaging Gateway
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 09:46 BST
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 9, 09:25 BST
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Sep 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Sep 11, 10:11 BST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Sep 8, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:30 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 07/09/2026 21:30 PM
Downtime Start Date/Time: 07/09/2026 22:00 PM

Downtime End Date/Time: 08/09/2026 02:30 AM
Maintenance End Date/Time: 08/09/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.

Kind regards,

Fonix Operations Team
Sep 3, 09:32 BST

Sep 7, 2026

Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Sep 7, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Sep 3, 10:01 BST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Intermittent Issue: Sky
Resolved - This incident has been resolved.
Sep 2, 12:20 BST
Update - Dear Customer,

Sky are investigating the issue and we will update you as soon as we have any updates.

Kind Regards,
Aug 14, 09:41 BST
Investigating - Dear Customer

Please be advised Sky are currently experiencing intermittent issues.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Aug 13, 22:00 BST

Sep 1, 2026

Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Sep 1, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 31/08/2026 10:00 PM BST
End - 01/09/2026 6:00 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Aug 21, 09:29 BST
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