All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: EE Direct Billing Jan 18, 22:00 - Jan 19, 06:00 GMT
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 18/01 22:00 up to 19/01 00:50. In the event a roll back is required, partners may experience an outage up to 06:00.

Brand Impacted: EE

Maintenance Start Date/Time: 18/01/2022 22:00:00

Maintenance End Date/Time: 19/01/2022 06:00:00

Service Impact: Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 11, 17:17 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance impacting our Direct Billing platform on the below date and time.

The maintenance is a required upgrade, mandated by EE, to update and replace the security credentials for each merchant service running through the EE Direct Billing platform.

There is no anticipated impact to service during the maintenance window, however, please ensure you check all services are billing correctly and operating as expected once the release is complete.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 17, 11:11 GMT
Planned Maintenance: fpay Update Jan 25, 10:00-16:00 GMT
Dear Customer

Please be advised we will be undertaking planned maintenance on our fpay platform on the below date and time.

The maintenance will include the release of the following items:

1) Removal of the old Payforit screens from the fpay platform
2) Removal of the previous version of the Fonix hosted payment screens from the fpay platform
3) Amendment of the current logic for notifications to show ALREADY_SUBSCRIBED as a failure rather than success

Please note there is no anticipated impact to service during the maintenance window, however, all merchants are advised to check their services following the update.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on Jan 11, 14:46 GMT
Sonar Response Time ?
Fetching
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Completed - Dear Customer

Please be advised Three have confirmed the below planned maintenance was completed successfully.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 12, 09:24 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

This is to inform you that essential maintenance is planned for the below date and time.

Disruption to Billing Single View and Real-Time Rating services is expected between 00:25 (GMT) 12th January 2022 till 06:45 (GMT) 12th January 2022:

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 12/01/2021 00:25 (GMT) until 06:45 (GMT) 12th January 2022. Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 6, 11:48 GMT
Jan 11, 2022
Completed - Dear Customer

Please be advised the below planned maintenance has been cancelled.

Kind regards

Fonix Operations Team
Jan 11, 16:38 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it may not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 12/01 00:25 up to 02:00. In the event a roll back is required, partners may experience an outage up to 03:45.

Brand Impacted: EE

Maintenance Start Date/Time: 12/01/2022 00:01

Maintenance End Date/Time: 12/01/2022 04:00

Service Impact: Partners may not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jan 7, 08:51 GMT
Jan 10, 2022
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
Jan 10, 18:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jan 6, 16:53 GMT
Jan 9, 2022

No incidents reported.

Jan 8, 2022
Resolved - Dear Customer

Please be advised that the Three Direct Billing Outage has now been resolved.

Three have confirmed the issue was resolved at about 4.20.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Jan 8, 06:36 GMT
Investigating - Dear Customer

Please be advised Three are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 7, 23:46 GMT
Jan 7, 2022
Jan 6, 2022
Resolved - This incident has been resolved.
Jan 6, 11:15 GMT
Update - Dear Customer

Please be advised that the EE Direct Billing issue has now been resolved.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Jan 6, 07:35 GMT
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jan 5, 23:08 GMT
Jan 5, 2022
Jan 4, 2022

No incidents reported.