All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Apr 27, 2026 23:30 - Apr 28, 2026 08:00 BST

Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 27/04/2026 11:30 PM
End - 28/04/2026 8:00 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Posted on Apr 22, 2026 - 16:04 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Apr 26, 2026

No incidents reported today.

Apr 25, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:15 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 25/04/2026 12:15 AM
End - 25/04/2026 6:00 AM

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Apr 23, 09:18 BST
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
Vodafone: Direct Billing Outage
Resolved - Dear Customer

Please be advised the issue impacting Vodafone Direct Billing appears to have been resolved at approximately 11.50am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 22, 12:47 BST
Investigating - Dear Customer

Please be advised Vodafone is experiencing a complete outage impacting their Direct Billing services since approximately 11am.

We have raised it to Vodafone and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Apr 22, 11:25 BST
Apr 21, 2026

No incidents reported.

Apr 20, 2026
Direct Billing Issue: Three
Resolved - Dear Customer,

This issue was resolved on the 19th April at 4 AM.

Many Thanks,
Apr 20, 11:18 BST
Identified - Dear Customer

Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Apr 18, 19:30 BST
Apr 19, 2026

No incidents reported.

Apr 18, 2026
Apr 17, 2026
O2 Premium SMS Issue
Resolved - Dear Customer

Please be advised the issue impacting O2 Premium SMS appears to have been resolved at approximately 2.30am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 17, 07:41 BST
Identified - Dear Customer

Please be advised that O2 are currently experiencing issues on their network since 23:10 impacting Premium MT traffic.

The issue has been raised into O2 who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Apr 17, 00:00 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 16/04/2026 22:00 PM
Downtime Start Date/Time: 16/04/2026 22:05 PM

Downtime End Date/Time: 17/04/2026 03:30 AM
Maintenance End Date/Time: 17/04/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team
Mar 27, 15:36 GMT
Apr 16, 2026
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Planned Maintenance: Campaign Manager and Messaging Gateway
Completed - The scheduled maintenance has been completed.
Apr 14, 21:30 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway and Campaign Manager platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 13, 11:47 BST
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Apr 14, 11:29 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 14, 05:45 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 13/04/2026 20:45

Downtime Start Date/Time: 13/04/2026 20:50

Downtime End Date/Time: 14/04/2026 02:25

Maintenance End Date/Time: 14/04/2026 05:45

Service Impact:

Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:45.

Kind regards

Fonix Operations Team
Apr 8, 10:47 BST
Apr 13, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Apr 7, 12:23 BST
Apr 12, 2026

No incidents reported.

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