Premium SMS Outage: Sky UK
Investigating - Dear Customer

Please be advised that Sky are currently experiencing issues on their network impacting Premium MT traffic.

The issue has been raised into Sky who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team
Apr 02, 2026 - 09:44 BST

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Apr 3, 2026 23:30 - Apr 4, 2026 10:00 BST

Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 03/04/2026 11:30 PM BST
End - 04/04/2026 10:00 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Posted on Mar 25, 2026 - 09:43 GMT

Planned Maintenance: EE Direct Billing Apr 16, 2026 22:00 - Apr 17, 2026 04:00 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 16/04/2026 22:00 PM
Downtime Start Date/Time: 16/04/2026 22:05 PM

Downtime End Date/Time: 17/04/2026 03:30 AM
Maintenance End Date/Time: 17/04/2026 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team
Posted on Mar 27, 2026 - 15:36 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Apr 2, 2026
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:59 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 01/04/2026 23:59 - 02/04/2026 06:00

Impact:
There may be an outage on the micropayments platform from 00:30 to 02:00 where the application will be unavailable. There may be an impact to PSMS MO and PSMS MT submissions. Charge to Mobile is not impacted by this work

What can we tell you about this:
During the outage, some transactions will fail.

If you have any questions, don't hesitate to get in touch with your account manager

Kind regards,

Fonix Operations Team
Mar 30, 16:22 BST
Apr 1, 2026
Mar 31, 2026
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Mar 31, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:59 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 30/03/2026 23:59 - 31/03/2026 06:00

Impact:
There may be an outage on the micropayments platform from 00:30 to 02:00 where the application will be unavailable. There may be an impact to PSMS MO and PSMS MT submissions. Charge to Mobile is not impacted by this work

What can we tell you about this:
During the outage, some transactions will fail.

If you have any questions, don't hesitate to get in touch with your account manager

Kind regards,

Fonix Operations Team
Mar 30, 16:21 BST
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 BST
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 31/03/2026 2:00 AM BST
End - 31/03/2026 5:00 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Mar 27, 09:05 GMT
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 GMT
Scheduled - Dear Customer,

Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their SMS and Premium SMS services on the following date and time:

Change Window: 25/03/2026 21:30 (pm UK time) – 26/03/2026 06:00 (am UK time)

Impact: There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately, we cannot give an exact time during this maintenance window for the drop(s). Messages are not expected to be lost.

This could impact both PSMS MO and PSMS MTs as well as any Bulk A2P and P2A messages.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 25, 09:47 GMT
Mar 25, 2026
Planned Maintenance: : Campaign Manager and Messaging Gateway
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway and Campaign Manager platforms on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 25, 14:37 GMT
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Mar 25, 09:44 GMT
Update - Dear Customer,

O2 have informed us that this maintenance has been completed.
Mar 25, 08:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:30 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 16:05 GMT
Scheduled - Dear Customer,

Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their SMS and Premium SMS services on the following date and time:

Change Window: 24/03/2026 21:30 (pm UK time) – 26/03/2026 06:00 (am UK time)

Impact: There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately, we cannot give an exact time during this maintenance window for the drop(s). Messages are not expected to be lost.

This could impact both PSMS MO and PSMS MTs as well as any Bulk A2P and P2A messages.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 19, 16:34 GMT
Mar 24, 2026
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:30 GMT
Scheduled - Dear Customer,

Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their SMS and Premium SMS services on the following date and time:

Change Window: 23/03/2026 21:30 (pm UK time) – 24/03/2026 06:00 (am UK time)

Impact: There will be an outage in the form of a very brief connection drop during the maintenance window. Unfortunately, we cannot give an exact time during this maintenance window for the drop(s). Messages are not expected to be lost.

This could impact both PSMS MO and PSMS MTs as well as any Bulk A2P and P2A messages.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Mar 19, 15:49 GMT
Mar 23, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Mar 16, 13:30 GMT
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Mar 23, 01:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:30 GMT
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 22/03/2026 11:30 PM BST
End - 23/03/2026 1:30 AM BST

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Mar 19, 09:33 GMT
Mar 22, 2026
Mar 21, 2026

No incidents reported.

Mar 20, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:10 GMT
Scheduled - Dear Customer

Please be advised that we have received a notification from Three UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.

Maintenance Details:
Three will carry out a routine change, which may affect Direct Carrier Billing services.

Start - 20/03/2026 12:10 AM GMT
End - 20/03/2026 5:00 AM GMT

During this period, there may be intermittent disruption to Direct Carrier Billing transactions on the Three network.

If you have any questions, please contact the Fonix Operations team.

Kind regards,

Fonix Operations Team
Mar 17, 13:41 GMT
Mar 19, 2026

No incidents reported.

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