All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile Operational
90 days ago
100.0 % uptime
Today
Virgin Mobile Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
Premium SMS Gateway ? Operational
Direct Billing and Payforit ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer

Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.

This is to inform you that essential maintenance is planned for the above date and time.

Disruption to Billing SingleView and Real-Time Rating services is expected between 00:30 (BST) 13th May 2021 till 07:00 (BST) 13th May 2021:

This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavor to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.

Any systems that interact with our billing platform will be affected.

If you have any Broadcasting services which may be affected by this maintenance outage please can you ask your merchants to use the agreed wording below:

“Premium rate/competition texts will be temporarily unavailable on Three's network from 13/05/2021 00:30 (BST) until 13/05/2021 07:00 (BST). Texts from Three customers will not be sent.”

Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 10, 09:56 BST
Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance will include the release of the following features:

1) Campaigns - a new filter option to view rounds associated to a master campaign on the index page
2) Static variables - ability to add static variables on the Services page which can be used within SMS Sender
3) SMS Sender- when copying a sms push retain any previously used test numbers
4) Marketing Push Breakdown Table - addition of labels and filter option
5) Allow more than one campaign notification email on open/close

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 12, 18:53 BST
Planned Maintenance: O2 Direct Billing May 19, 23:00 - May 20, 06:00 BST
Dear Customer

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

This e-mail is to notify you of some planned maintenance on our Charge 2 Mobile platform.

The work will take place overnight between 19/05/2021 23:00 - 20/05/2021 06:00 (times in GMT).

A service outage of up to 2 hours will start at 23:30pm ending at 01:30am. If a rollback is required, there will be a further outage of up to 2 hours from 02:30am to 04:30am. The specific time of when a rollback scenario will occur is not known.

During the outage periods it will not be possible to process Debit, Credit and Refund requests through the Charge 2 Mobile platform.

Please accept our apologies for any inconvenience this may cause.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted on May 5, 18:05 BST
Sonar Response Time ?
Fetching
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window,

Kind regards

Fonix Operations Team
May 11, 18:33 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 5, 09:53 BST
May 10, 2021
Resolved - Dear Customer

Please be advised that the issue on Vodafone Direct Billing Platform was resolved at about 1.40am.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
May 10, 08:09 BST
Monitoring - Dear Customer

Please be advised that the intermitent issue on Vodafone Direct Billing appears to have been resolved.
Vodafone has yet to confirm the resolution and we will keep monitoring it.

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
May 10, 02:59 BST
Identified - Dear Customer

Please be advised Vodafone are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
May 9, 22:58 BST
May 9, 2021
May 8, 2021

No incidents reported.

May 7, 2021
Resolved - Dear Customer

Please be advised Vodafone have resolved the issue impacting their Direct Billing platform.

We are seeing successful transactions processing since approximately 9pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 7, 21:30 BST
Identified - Dear Customer

Please be advised Vodafone are currently experiencing a complete outage impacting their Direct Billing platform.

We have raised it into them and they are investigating.

As soon as we have any further information we will update you.

Kind regards

Fonix Operations Team
May 7, 19:24 BST
May 6, 2021

No incidents reported.

May 5, 2021
Completed - Dear Customer

Please be advised the below planned maintenance has been completed successfully.

There was no interruption to service during the maintenance window.

Kind regards

Fonix Operations Team
May 5, 18:30 BST
Scheduled - Dear Customer

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 5, 12:52 BST
Completed - The scheduled maintenance has been completed.
May 5, 18:07 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, there will be a series of intermittent outages of 10 - 25 minutes each, between 04/05 23:30 and 05/05 04:00. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 04/05/2021 23:00

Maintenance End Date/Time: 05/05/2021 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions,

Kind regards

Fonix Operations Team
May 4, 13:13 BST
Completed - The scheduled maintenance has been completed.
May 5, 18:06 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Premium SMS platform on the below date and time.

We have been made aware of a network migration that is taking place tonight, so apologies for the short notice.

During the migration there is expected to be a number of short interruptions to network connectivity as the various network functions are migrated to a new h/w platform. In the worst case, there will be a total outage of network connectivity.

Whilst we hope to minimise the impact, you may notice a number of short interruptions, the time of impact is dependent on the behaviour of the end servers.

The work will start at 22:00 on Tuesday 04th May and end at 07:00 on Wednesday 05th May 2021

(Any service outage will be between 00:00 – 01:00 on Wednesday 05th May 2021)

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 4, 15:16 BST
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 12:53 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 04/05 01:50 up to 03:30. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 04/05/2021 01:00

Maintenance End Date/Time: 04/05/2021 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 28, 12:59 BST
Resolved - This incident has been resolved.
May 4, 12:53 BST
Identified - Dear Customer

Please be advised Vodafone are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Apr 30, 21:15 BST
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Apr 29, 2021

No incidents reported.

Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 12:57 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 26/04 23:05 up to 27/04 03:35. In the event a roll back of the change, partners will experience an outage up to 07:20.

Brand Impacted: EE

Maintenance Start Date/Time: 26/04/2021 23:00

Maintenance End Date/Time: 27/04/2021 08:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 22, 14:49 BST
Completed - The scheduled maintenance has been completed.
Apr 28, 12:57 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance on their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 23/04 01:30 up to 23/04 03:20. In the event a roll back of the change, partners will experience an outage up to 05:30.

Brand Impacted: EE

Maintenance Start Date/Time: 23/04/2021 01:00

Maintenance End Date/Time: 23/04/2021 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 19, 09:30 BST
Completed - The scheduled maintenance has been completed.
Apr 28, 12:57 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Due to planned system maintenance, it will not be possible to process Charge to Bill requests via the BT Direct Billing API Gateway. Please note, the expected outage is from 27/04 22:00 up to 28/04 04:00. In the event a roll back of the change, partners will experience an outage up to 05:45.

Brand Impacted: EE

Maintenance Start Date/Time: 27/04/2021 22:00

Maintenance End Date/Time: 28/04/2021 06:00

Service Impact:

Partners will not be able to process Charge to Bill requests via the BT Direct Billing API Gateway between the above times.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Apr 22, 14:51 BST