All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

SMS Gateway
Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway
Operational
90 days ago
100.0 % uptime
Today
Direct Billing
Operational
90 days ago
99.87 % uptime
Today
Campaign Manager Platform
Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
O2-UK
Operational
Three-UK
Operational
EE-UK (T-Mobile & Virgin)
Operational
EE-UK (Orange)
Operational
Vodafone-UK
Operational
Sky Mobile UK
Operational
Virgin Mobile UK
Operational
Plan-UK
Operational
eir-IE
Operational
Three-IE
Operational
Vodafone-IE
Operational
Virgin Media IE
Operational
Tesco-IE
Operational
Voice Shortcodes
Operational
Operator Age Verification
Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance: Three Direct Billing Sep 27, 2023 00:00-06:00 BST
Dear Customer

Please be advised we have received the following notification from Three regarding an emergency planned maintenance impacting their Direct Billing platform on the below date and time.

Emergency planned maintenance which may impact Direct Billing services during the below window:

Maintenance Start - 27/09/23 00:00
Maintenance End - 27/09/23 06:00

Kind regards

Fonix Operations Team

Posted on Sep 26, 2023 - 18:46 BST
Planned Maintenance: EE Direct Billing Sep 29, 2023 21:00 - Sep 30, 2023 05:00 BST
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 29/09/2023 21:00

Downtime Start Date/Time: 29/09/2023 21:00

Downtime End Date/Time: 30/09/2023 01:00

Maintenance End Date/Time: 30/09/2023 05:00

Service Impact:

Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00.

Kind regards

Fonix Operations Team

Posted on Sep 25, 2023 - 11:42 BST
Sonar Response Time ?
Fetching
Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 19:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Sep 20, 10:43 BST
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has been resolved.
Sep 22, 17:03 BST
Identified - Dear Customer

Please be advised EE is experiencing an intermittent issue impacting their Direct Billing platform.

EE is aware of the issue and investigating.

As soon as we have more information we will update you.

Kind regards

Fonix Operations Team

Sep 18, 13:36 BST
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 19:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems.

There is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team

Sep 13, 18:22 BST
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - Dear Customer

Please be advised Vodafone has confirmed the issue impacting MO traffic was resolved at approximately 11.15am

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Sep 18, 12:42 BST
Update - Dear Customer

Please be advised Vodafone are still experiencing an issue impacting MO traffic.

They are investigating as a high priority but the current user experience is that MO messages may not leave the handset.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Sep 18, 10:55 BST
Identified - Dear Customer

Please be advised that Vodafone are currently experiencing issues on their network impacting MO traffic.

The issue has been raised into Vodafone who are currently investigating.

We will let you know as soon as we have further information.

Kind regards

Fonix Operations Team

Sep 18, 08:21 BST
Sep 17, 2023

No incidents reported.