Planned Maintenance: O2 Direct Billing

Scheduled for Jul 16, 22:00 BST - Jul 17, 06:00 BST

Scheduled

Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 16/07/2026 22:00 (BST) – 17/07/2026 06:00 (BST)

Impact:
There will be a full outage on the Charge to Mobile platform from 22:15 to 00:45 where the application will be unavailable. All transactions will fail with a “System unavailable” or “Communication error” response.
A further outage may be required 02:00 till 03:30 if a rollback is required.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team

Posted Jul 10, 2026 - 10:38 BST

This scheduled maintenance affects: Premium SMS Gateway.