Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 30, 2024 - 20:00 BST
Scheduled
Dear Customer
Please be advised we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Change window: Start time: 30/07/2024 20:00 End time: 31/07/2024 07:00
What are we doing: As part of Virgin Media O2 IT Obsolescence project, Charge to Mobile services will be switched over to the new infrastructure with an upgraded OS and database.
Maintenance Details: There will be an outage on the Charge to Mobile platform for one hour from 20:40 – 21:40 (BST) where the application will be fully unavailable.
What can we tell you about this: In case of rollback there will be two possible outage windows where the application will be fully unavailable:
1st Outage time : 23:25 till 02:25 BST (3 Hours) 2nd Outage time : 01:25 till 04:25 BST (3 hours)
During the outage(s) all transactions will fail, so these will need to be retried later once the platform is available.
Kind regards,
Fonix Operations Team
Posted Jul 24, 2024 - 16:44 BST
This scheduled maintenance affected: Direct Billing.