Scheduled for Mar 16, 16:00 GMT - Mar 17, 09:00 GMT
Scheduled
Dear Customer
Please be advised that we have received a notification from EE UK regarding planned maintenance that may impact their Direct Carrier Billing platform during the following window.
Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Downtime End Date/Time: 17/03/2026 05:00 AM Maintenance End Date/Time: 17/03/2026 09:00 AM
Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:55:00 AM UTC.
Kind regards,
Fonix Operations Team
Posted Mar 11, 2026 - 09:45 GMT
This scheduled maintenance affects: Direct Billing.