Vodafone: Direct Billing Outage

Incident Report for Fonix Services

Resolved

Dear Customer

Please be advised the issue impacting Vodafone Direct Billing appears to have been resolved at approximately 11.50am.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Posted Apr 22, 2026 - 12:47 BST

Investigating

Dear Customer

Please be advised Vodafone is experiencing a complete outage impacting their Direct Billing services since approximately 11am.

We have raised it to Vodafone and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Posted Apr 22, 2026 - 11:25 BST
This incident affected: Direct Billing.