Intermittent Direct Billing Issue: EE

Incident Report for Fonix Services

Monitoring

Dear Customer,

EE have identified the issue and services have recovering strongly. We are seeing transactions being processed as normal. The underlying cause remain under investigation and we will update you in due course.

Kind Regards,

Posted Oct 28, 2026 - 16:33 GMT

Investigating

Dear Customer

Please be advised EE is experiencing issues impacting their Direct Billing platform, from approximately 2:50pm. They are aware of the issue and it is being investigated.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Posted Oct 28, 2026 - 15:31 GMT

This incident affects: Direct Billing.