Please be advised Three have confirmed the below planned maintenance was completed successfully.
Please do not hesitate to contact us if you have any questions.
Kind regards
Fonix Operations Team
Posted Mar 23, 2023 - 16:09 GMT
Scheduled
Dear Customer
Please be advised we have received the following notification from Three regarding a planned billing outage on the below date and time.
This is to inform you that essential maintenance is planned for the below date and time.
Disruption to Billing Single View services is expected between 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 :
Disruption to Real-Time Rating services is expected between 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 :
This date may change and if it does, we will inform you as soon as we know and give you as much notice as possible. Three will always endeavour to carry out these planned works at a time which will have the least amount of impact on services and for the shortest amount of downtime as possible.
Any systems that interact with our billing platform will be affected.
If you have any Broadcasting services which may be affected by this maintenance outage, please can you ask your merchants to use the agreed wording below:
“Premium rate/competition texts will be temporarily unavailable on Three's network from 23:00 (GMT) 22nd March 2023 until 05:00 (GMT) 23rd March 2023 . Texts from Three customers will not be sent.”
Please can you make note of the above and inform your merchants of this next billing outage and plan your services accordingly.
Kind regards
Fonix Operations Team
Posted Mar 20, 2023 - 08:25 GMT
This scheduled maintenance affected: Mobile Operator Connections (Three-UK).