Planned Maintenance: O2 Direct Billing

Scheduled Maintenance Report for Fonix Services

Completed

The scheduled maintenance has been completed.

Posted Oct 16, 2025 - 06:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 15, 2025 - 21:00 BST

Scheduled

Dear Customer,

Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Change Window: 15/10/2025 21:00 (UK Time) - 16/10/2025 06:00 (UK Time)

Impact:
There will be an outage on the Charge to Mobile platform from 22:00 to 02:00 where the application will be fully unavailable. All transactions will fail with a “System unavailable” response.

Will our customers need to do anything:
During the outage, all transactions will fail, so these will need to be retried later once the platform is available

If you have any questions, please contact your account manager.

Kind regards,

Fonix Operations Team

Posted Oct 10, 2025 - 09:35 BST

This scheduled maintenance affected: Direct Billing.