Intermittent Billing Issue: EE Direct Billing

Incident Report for Fonix Services

Resolved

Dear Customer

Please be advised EE have confirmed the intermittent issue impacting their direct billing platform has now been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted Sep 11, 2019 - 16:36 BST

Identified

Dear Customer

Please be advised EE are currently experiencing an intermittent issue impacting direct billing transactions. Due to the issue customers may experience a higher number of failures than normal.

EE are aware of the issue and investigating.

As soon as we have further information we will update you.

Kind regards

Fonix Operations Teams

Posted Sep 11, 2019 - 09:04 BST

This incident affected: Direct Billing.