Direct Billing Issue: Three

Incident Report for Fonix Services

Resolved

Dear Customer,

This issue was resolved on the 19th April at 4 AM.

Many Thanks,

Posted Apr 20, 2026 - 11:18 BST

Identified

Dear Customer

Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Posted Apr 18, 2026 - 19:30 BST

This incident affected: Direct Billing.