Planned Maintenance: EE Direct Billing

Scheduled for Sep 21, 21:00 BST - Sep 22, 03:00 BST

Scheduled

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there may be temporary interruption of services during the below maintenance window. During the window, the BT API Gateway may return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 21/09/2026 21:00 PM
Maintenance End Date/Time: 22/09/2026 03:00 AM

Service Impact:
Errors may be returned when sending requests to the BT Direct Billing API Gateway during the maintenance period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team

Posted Sep 16, 2026 - 17:16 BST

This scheduled maintenance affects: Direct Billing.