Planned Maintenance: EE Direct Billing

Scheduled Maintenance Report for Fonix Services

Completed

The scheduled maintenance has been completed.

Posted Jul 17, 2024 - 09:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 16, 2024 - 16:00 BST

Scheduled

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 16/07/2024 16:00 PM
Downtime Start Date/Time: 16/07/2024 22:00 PM

Downtime End Date/Time: 17/07/2024 05:00 AM
Maintenance End Date/Time: 17/07/2024 09:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:55 AM.

Kind regards,

Fonix Operations Team

Posted Jul 08, 2024 - 15:12 BST

This scheduled maintenance affected: Direct Billing.