Planned Maintenance: EE Direct Billing
Scheduled Maintenance Report for Fonix Services
Completed
The scheduled maintenance has been completed.
Posted Jul 19, 2024 - 06:00 BST
Scheduled
Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there may be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Mobile carrier billing API requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 18/07/2024 22:00

Downtime Start Date/Time: 18/07/2024 22:00

Downtime End Date/Time: 19-07-2024 04:00

Maintenance End Date/Time: 19-07-2024 06:00

Service Impact:

Errors will be returned when sending Mobile Carrier billing API requests to the BT API Gateway during the downtime period(s) stated above. In the event of a rollback, errors may be observed up to 06:00.

Kind regards

Fonix Operations Team
Posted Jul 15, 2024 - 15:38 BST
This scheduled maintenance affected: Direct Billing.