Scheduled for May 18, 15:00 BST - May 19, 08:00 BST
Scheduled
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Downtime End Date/Time: 19/05/2026 04:00 AM Maintenance End Date/Time: 19/05/2026 08:00 AM
Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 07:55 AM.
Kind regards,
Fonix Operations Team
Posted May 08, 2026 - 14:22 BST
This scheduled maintenance affects: Direct Billing.