Intermittent Direct Billing Issue: EE

Incident Report for Fonix Services

Resolved

Dear Customer

Please be advised EE has confirmed the intermittent issue impacting their Direct Billing platform was resolved at approximately 7.30pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team

Posted Jun 25, 2026 - 09:37 BST

Identified

Dear Customer

Please be advised EE is experiencing an intermittent issue impacting their Direct Billing platform since approximately 3.15pm. They are aware of the issue and it is being investigated.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team

Posted Jun 24, 2026 - 15:27 BST

This incident affected: Direct Billing.