Scheduled for Jan 11, 23:00 GMT - Jan 12, 03:30 GMT
Scheduled
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Maintenance Start Date/Time 11/01/2026 23:00 PM
Downtime Start Date/Time 11/01/2026 23:05 PM
Downtime End Date/Time 12/01/2026 03:00 AM
Maintenance End Date/Time 12/01/2026 03:30 AM
Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.
Kind regards,
Fonix Operations Team
Posted Dec 31, 2025 - 12:01 GMT
This scheduled maintenance affects: Direct Billing.