All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: EE Direct Billing Jun 14, 2025 22:00 - Jun 15, 2025 03:30 BST

Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 13/06/2025 22:00 PM
Downtime Start Date/Time: 13/06/2025 22:05 PM

Downtime End Date/Time: 14/06/2025 02:30 AM
Maintenance End Date/Time: 14/06/2025 03:30 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 03:30 AM.

Kind regards,

Fonix Operations Team
Posted on Jun 11, 2025 - 17:11 BST

Planned Maintenance: Checkout Platform Jun 16, 2025 17:00-18:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jun 12, 2025 - 16:00 BST

Planned Maintenance: Vodafone Direct Billing Jun 23, 2025 22:00 - Jun 24, 2025 07:30 BST

Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Vodafone has a maintenance outage currently scheduled at the below date and time, to upgrade their databases. During the outage period there will be a complete outage for up to 3 hours.

23rd June from 10 PM BST to 24th June 7:30 AM BST

Kind regards,

Fonix Operations Team
Posted on Jun 02, 2025 - 15:03 BST

Planned Maintenance: Vodafone Direct Billing Jun 30, 2025 22:00 - Jul 1, 2025 07:30 BST

Dear Customer

Please be advised we have received the following notification from Vodafone regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Vodafone has a maintenance outage currently scheduled at the below date and time, to upgrade their databases. During the outage period there will be a complete outage for up to 3 hours.

30th June from 10 PM BST to 1st July 7:30 AM BST

Kind regards,

Fonix Operations Team
Posted on Jun 02, 2025 - 15:04 BST

Planned Maintenance: Campaign Manager Update Jul 28, 2025 17:00-19:00 BST

Dear Customer,

We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.

The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.

What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.

We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.

If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.

Kind regards,

Fonix Operations Team
Posted on Apr 28, 2025 - 14:55 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Intermittent Premium SMS Issue: Eir
Resolved - Dear Customer

Please be advised the intermittent issue impacting the Eir Premium SMS platform appears to have been resolved at approximately 1.20pm.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 12, 15:34 BST
Identified - Dear Customer,

Please be advised Eir is currently experiencing intermittent issues impacting their Premium SMS platform.

We have raised it to them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jun 12, 12:30 BST
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 11/06/2025 22:30 (UK Time) - 12/06/2025 06:00 (UK Time)

Impact:
There will be outage from 23:00 to 04:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Jun 10, 15:34 BST
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 BST
Scheduled - Dear Customer

Please be advised we have received the following communication from O2 regarding planned maintenance impacting their Premium SMS platform on the below date and time:

Change Window: 11/06/2025 22:30 (UK Time) - 12/06/2025 06:00 (UK Time)

Impact:

There will be outage from 23:00 to 04:00 including rollback during which the following Micropayments application will be unavailable:

SMSC - (Mobile Terminating (MT) Premium Text messaging service)

Messages are not expected to be lost.

What can we tell you about this:

The activity will take place overnight during the maintenance window.

This will impact the MPAY platform which will see a delay with PSMS MT.

Please note:

Every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

Kind regards

Fonix Operations Team
Jun 9, 16:15 BST
Jun 11, 2025
Jun 10, 2025
Planned Maintenance: SMS & SMPP Gateway
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jun 10, 16:03 BST
Intermittent Issue: Three Premium SMS
Resolved - Dear Customer

Please be advised Three experienced an intermittent issue impacting Premium and Bulk SMS connections.

The issue occurred between 8.20am and 8.50am. During this window there may have been a delay to users receiving MT messages.

MO messages were not impacted.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 10, 09:34 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 10, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 09/06/2025 22:00 PM
Downtime Start Date/Time: 09/06/2025 22:05 PM

Downtime End Date/Time: 10/06/2025 01:30 AM
Maintenance End Date/Time: 10/06/2025 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team
Jun 4, 09:41 BST
Jun 9, 2025
Planned Maintenance: Fpay
Completed - The scheduled maintenance has been completed.
Jun 9, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:01 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (Fpay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jun 3, 17:10 BST
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jun 9, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jun 3, 09:52 BST
Jun 8, 2025
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 07/06/2025 22:00 PM
Downtime Start Date/Time: 07/06/2025 22:00 PM

Downtime End Date/Time: 08/06/2025 04:00 AM
Maintenance End Date/Time: 08/06/2025 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team
Jun 4, 09:40 BST
Jun 7, 2025
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Direct Billing Issue: Three UK
Resolved - Dear Customer

Please be advised Three has confirmed the issue impacting their Direct Billing platform has been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Jun 4, 13:43 BST
Investigating - Dear Customer,

Please be advised that Three are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Jun 4, 11:59 BST
Jun 3, 2025
Vodafone: Premium SMS Outage
Resolved - Dear Customer

Please be advised Vodafone has confirmed the issue impacting their Premium SMS and SMS services has now been resolved.

Vodafone implemented a fix at approximately 11.25am.

MOs were queued during the outage window and have now been processed successfully.

We will continue to monitor over the coming hours.

Kind regards

Fonix Operations Team
Jun 3, 11:54 BST
Update - Dear Customer

Please be advised Vodafone is still experiencing a complete outage impacting Premium SMS services.

Vodafone is continuing to investigate as a high priority.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Jun 3, 06:14 BST
Identified - Dear Customer

Please be advised Vodafone is experiencing a complete outage impacting their Premium SMS and SMS services since approximately 5pm.

We have raised it to Vodafone and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Jun 2, 17:24 BST
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Premium SMS Issue: Three Ireland
Resolved - Dear Customer

Please be advise Three IE experienced a connectivity issue impacting their Premium SMS platform between 12.40pm and 13.10pm.

During the outage window all MOs were queued by Three IE and subsequently processed once connectivity was restored. As a result of the issue some users would have experienced delays receiving their MT response.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
May 30, 13:51 BST
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