All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
99.95 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Sky-IE Operational
90 days ago
99.95 % uptime
Today
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Apr 9, 2025 22:50 - Apr 10, 2025 06:15 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 09/04/2025 10:50 PM
End - 10/04/2025 6:15 AM

Kind regards,

Fonix Operations Team
Posted on Apr 02, 2025 - 11:06 BST

Planned Maintenance: Campaign Manager Update Apr 14, 2025 17:00-19:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Apr 07, 2025 - 10:24 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Apr 9, 2025

No incidents reported today.

Apr 8, 2025

No incidents reported.

Apr 7, 2025
Planned Maintenance: Winner Picker Platform
Completed - The scheduled maintenance has been completed.
Apr 7, 19:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Winner Picker platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Apr 7, 15:38 BST
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Apr 3, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 02/04/2025 22:30 (UK Time) - 03/04/2025 06:00 (UK Time)

Impact:
There will be an outage from 23:00 to 04:00 including rollback during which, Mobile Terminating (MT) Premium Text messaging services, will be unavailable. This will begin initially with some intermittent impact followed by the outage.

What can we tell you about this:
Messages are not expected to be lost. The activity will take place overnight during the maintenance window. Carrier Billing is not impacted by this work although it may impact any receipt messages that are sent via PSMS MT and services utilising PSMS fallback codes.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Mar 27, 11:24 GMT
Apr 2, 2025
Apr 1, 2025

No incidents reported.

Mar 31, 2025
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Mar 31, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Mar 25, 17:32 GMT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 28/03/2025 22:00 PM
Downtime Start Date/Time: 28/03/2025 22:00 PM

Downtime End Date/Time: 29/03/2025 02:00 AM
Maintenance End Date/Time: 29/03/2025 04:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 04:00 AM.

Kind regards,

Fonix Operations Team
Mar 25, 14:39 GMT
Mar 28, 2025
Mar 27, 2025
Planned Maintenance: O2 PSMS
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 GMT
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: 26/03/2025 21:00 (pm UK time) - 27/03/2025 06:00 (am UK time)

Impact:
There will be an outage from 23:00 to 04:00 including rollback during which, Mobile Terminating (MT) Premium Text messaging services, will be unavailable:

What can we tell you about this:
Messages are not expected to be lost. The activity will take place overnight during the maintenance window. Carrier Billing is not impacted by this work although it may impact any receipt messages that are sent via PSMS MT and services utilising PSMS fallback codes.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager


Kind regards,

Fonix Operations Team
Mar 24, 10:24 GMT
Mar 26, 2025
← Incident History Powered by Atlassian Statuspage