All Systems Operational
About This Site
Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.
SMS Gateway
?
Operational
Premium SMS Gateway
?
Operational
Direct Billing
?
Operational
Campaign Manager Platform
?
Operational
Mobile Operator Connections
Operational
O2-UK
?
Operational
Three-UK
?
Operational
EE-UK (T-Mobile & Virgin)
?
Operational
EE-UK (Orange)
?
Operational
Vodafone-UK
?
Operational
Sky Mobile UK
?
Operational
Virgin Mobile UK
?
Operational
Plan-UK
?
Operational
eir-IE
?
Operational
Three-IE
?
Operational
Vodafone-IE
?
Operational
Virgin Media IE
?
Operational
Tesco-IE
?
Operational
Sky-IE
Operational
Voice Shortcodes
?
Operational
Operator Age Verification
?
Operational
Charity Services
Operational
SMPP Connections
Operational
Compliance
Operational
International
Operational
Ireland
Operational
Austria
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Campaign Manager: Classic Mode will be retired on 28th July Jul 28, 2025 09:00-09:01 BST
Dear Customer,
Just a quick reminder that on 28th July, we’ll be retiring the ‘classic mode’ of the Campaign Manager platform. From this date, only the new design will be available.
We recommend familiarising yourself with the new interface before 28th July to ensure a smooth transition.
If you have any questions or need support ahead of the switch, feel free to contact us at product@fonix.com — we’re here to help.
Best regards,
The Fonix Team
Posted on Jul 15, 2025 - 10:44 BST
Just a quick reminder that on 28th July, we’ll be retiring the ‘classic mode’ of the Campaign Manager platform. From this date, only the new design will be available.
We recommend familiarising yourself with the new interface before 28th July to ensure a smooth transition.
If you have any questions or need support ahead of the switch, feel free to contact us at product@fonix.com — we’re here to help.
Best regards,
The Fonix Team
Posted on Jul 15, 2025 - 10:44 BST
Planned Maintenance: Campaign Manager Update Jul 28, 2025 17:00-19:00 BST
Update -
Dear Customer,
Just a quick reminder that from next Monday 28th July, the legacy mode of Campaign Manager will be switched off. From this date, you’ll only be able to access Campaign Manager in the new design.
What you need to know:
- Campaign Manager will only be available in the new design from 28th July.
- Reporting, Winner Picker, Live Page and Accounts sections remain accessible in legacy design for now.
If you have any questions or need help ahead of the change, feel free to get in touch at product@fonix.com.
Kind regards,
Fonix Operations Team
Jul 21, 2025 - 14:38 BST
Just a quick reminder that from next Monday 28th July, the legacy mode of Campaign Manager will be switched off. From this date, you’ll only be able to access Campaign Manager in the new design.
What you need to know:
- Campaign Manager will only be available in the new design from 28th July.
- Reporting, Winner Picker, Live Page and Accounts sections remain accessible in legacy design for now.
If you have any questions or need help ahead of the change, feel free to get in touch at product@fonix.com.
Kind regards,
Fonix Operations Team
Jul 21, 2025 - 14:38 BST
Scheduled -
Dear Customer,
We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.
The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.
What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.
We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.
If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.
Kind regards,
Fonix Operations Team
Apr 28, 2025 - 14:55 BST
We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.
The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.
What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.
We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.
If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.
Kind regards,
Fonix Operations Team
Apr 28, 2025 - 14:55 BST
Planned Maintenance: O2 Premium SMS Sep 3, 2025 22:30 - Sep 4, 2025 06:00 BST
Dear Customer,
Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the following date and time.
Maintenance Details:
Change Window: 03/09/2025 22:30 (UK Time) - 04/09/2025 06:00 (UK Time)
Impact:
There will be an outage from 23:00 to 04:00, including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.
What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.
Please note, every effort will be made to mitigate the effect on our customers' experience during the work but a service outage is expected.
If you have any questions, please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Aug 29, 2025 - 14:42 BST
Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the following date and time.
Maintenance Details:
Change Window: 03/09/2025 22:30 (UK Time) - 04/09/2025 06:00 (UK Time)
Impact:
There will be an outage from 23:00 to 04:00, including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable.
What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.
Please note, every effort will be made to mitigate the effect on our customers' experience during the work but a service outage is expected.
If you have any questions, please contact your account manager
Kind regards,
Fonix Operations Team
Posted on Aug 29, 2025 - 14:42 BST
Planned Maintenance: EE Direct Billing Sep 7, 2025 22:00 - Sep 8, 2025 03:30 BST
Dear Customer
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 07/09/2025 22:00
Downtime Start Date/Time: 07/09/2025 22:00
Downtime End Date/Time: 08/09/2025 02:00:00
Maintenance End Date/Time: 08/09/2025 03:30
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 03:30.
Kind regards
Fonix Operations Team
Posted on Sep 01, 2025 - 14:44 BST
Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.
Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.
Brand Impacted: EE
Maintenance Start Date/Time: 07/09/2025 22:00
Downtime Start Date/Time: 07/09/2025 22:00
Downtime End Date/Time: 08/09/2025 02:00:00
Maintenance End Date/Time: 08/09/2025 03:30
Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 03:30.
Kind regards
Fonix Operations Team
Posted on Sep 01, 2025 - 14:44 BST