All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
99.99 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
99.99 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Oct 27, 2025 00:30-04:50 GMT

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause a potential impact to Direct Carrier Billing Services.

Start - 27/10/2025 12:30 AM
End - 27/10/2025 4:50 AM

Kind regards,

Fonix Operations Team
Posted on Oct 22, 2025 - 08:26 BST

Planned Maintenance: Checkout Platform Update Oct 27, 2025 17:00-19:00 GMT

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Oct 22, 2025 - 09:58 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Planned Maintenance: Checkout Platform Update
Completed - The scheduled maintenance has been completed.
Oct 20, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Oct 13, 17:23 BST
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Oct 20, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Oct 13, 11:30 BST
Oct 19, 2025
Direct Billing Issue: EE
Resolved - Dear Customer

Please be advise EE has confirmed the issue impacting their Direct Billing platform was resolved at 23:30.

Please do not hesitate to contact us if you need any further information.

Kind regards

Fonix Operations Team
Oct 19, 12:20 BST
Identified - Dear Customer

Please be advised EE are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Oct 18, 22:49 BST
Oct 18, 2025
Oct 17, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 BST
Scheduled - Dear Customer

Please be advised that we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end, which may cause a potential impact to Direct Carrier Billing Services.

Start - 16/10/2025 10:00 PM BST
End - 17/10/2025 5:00 AM BST

Kind regards,

Fonix Operations Team
Oct 16, 12:38 BST
Oct 16, 2025
Planned Maintenance: O2 Direct Billing
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 BST
Scheduled - Dear Customer,

Please be advised that we have received the following notification from O2 regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Change Window: 15/10/2025 21:00 (UK Time) - 16/10/2025 06:00 (UK Time)

Impact:
There will be an outage on the Charge to Mobile platform from 22:00 to 02:00 where the application will be fully unavailable. All transactions will fail with a “System unavailable” response.

Will our customers need to do anything:
During the outage, all transactions will fail, so these will need to be retried later once the platform is available

If you have any questions, please contact your account manager.

Kind regards,

Fonix Operations Team
Oct 10, 09:35 BST
Oct 15, 2025
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time: 14/10/2025 22:00 PM
Downtime Start Date/Time: 14/10/2025 22:00 PM

Downtime End Date/Time: 15/10/2025 04:00 AM
Maintenance End Date/Time: 15/10/2025 05:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.

Kind regards,

Fonix Operations Team
Oct 10, 15:56 BST
Oct 14, 2025
Planned Maintenance: O2 Premium SMS
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:30 BST
Scheduled - Dear Customer,

Please be advised we have received the following notification from O2 regarding planned maintenance impacting their PSMS platform on the below date and time.

Maintenance Details:
Change Window: TONIGHT 13/10/2025 22:30 (UK Time) - 14/10/2025 06:00 (UK Time)

Impact:
There will be outage from 23:00 to 04:00 including rollback during which SMSC - (Mobile Terminating (MT) Premium Text messaging service) will be unavailable. This will begin initially with some intermittent impact followed by the outage.

What can we tell you about this:
The activity will take place overnight during the maintenance window.
This will impact the PSMS platform which will see a delay with PSMS MT.

Please note, every effort will be made to mitigate the effect on our customers experience during the work but a service outage is expected.

If you have any questions please contact your account manager

Kind regards,

Fonix Operations Team
Oct 13, 11:04 BST
Oct 13, 2025
Vodafone: Premium SMS Outage
Resolved - Dear Customer

Please be advised the issue impacting Vodafone Premium SMS and SMS services has been resolved.

Please do not hesitate to contact us if you have any questions.

Kind regards

Fonix Operations Team
Oct 13, 17:17 BST
Update - We are continuing to work on a fix for this issue.
Oct 13, 15:33 BST
Update - We are continuing to work on a fix for this issue.
Oct 13, 15:22 BST
Identified - Dear Customer

Please be advised Vodafone is experiencing a complete outage impacting their Premium SMS and SMS services since approximately 3pm.

We have raised it to Vodafone and they are investigating.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Oct 13, 15:21 BST
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Oct 13, 15:28 BST
Update - Dear Customer,

Just a quick reminder that from next Monday 28th July, the legacy mode of Campaign Manager will be switched off. From this date, you’ll only be able to access Campaign Manager in the new design.

What you need to know:
- Campaign Manager will only be available in the new design from 28th July.
- Reporting, Winner Picker, Live Page and Accounts sections remain accessible in legacy design for now.

If you have any questions or need help ahead of the change, feel free to get in touch at product@fonix.com.

Kind regards,

Fonix Operations Team
Jul 21, 14:38 BST
Scheduled - Dear Customer,

We wanted to let you know that on 28th July, we’ll be switching off the classic mode of the platform design for Campaign Manager. From this date, only the new design will be available.

The Reporting, Winner Picker, Live Page and Accounts sections will still be accessible in both the classic and new design. We will keep you updated and confirm when these areas will have the new design in place.

What’s changing?
- From 28th July, Campaign Manager will only be available in the new design.
- One month before the switch, we’ll automatically move all users to the new design to help ease the transition.
- Any new users added to your account will already see the platform in the new design by default from today.

We’re continually working to improve the new design and would love to hear what you think. Your feedback helps us shape a better experience for everyone.

If you have any questions or need support ahead of the change, just drop us a message at product@fonix.com.

Kind regards,

Fonix Operations Team
Apr 28, 14:55 BST
Campaign Manager: Classic Mode will be retired on 28th July
Completed - The scheduled maintenance has been completed.
Oct 13, 15:27 BST
Scheduled - Dear Customer,

Just a quick reminder that on 28th July, we’ll be retiring the ‘classic mode’ of the Campaign Manager platform. From this date, only the new design will be available.

We recommend familiarising yourself with the new interface before 28th July to ensure a smooth transition.

If you have any questions or need support ahead of the switch, feel free to contact us at product@fonix.com — we’re here to help.

Best regards,
The Fonix Team
Jul 15, 10:44 BST
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Planned Maintenance: Messaging Gateway
Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Messaging Gateway on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Oct 7, 16:38 BST
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