All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Direct Billing Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
100.0 % uptime
Today
O2-UK Operational
Three-UK Operational
EE-UK (T-Mobile & Virgin) Operational
EE-UK (Orange) Operational
Vodafone-UK Operational
Sky Mobile UK Operational
Virgin Mobile UK Operational
Plan-UK Operational
eir-IE Operational
Three-IE Operational
Vodafone-IE Operational
Virgin Media IE Operational
Tesco-IE Operational
Sky-IE Operational
90 days ago
100.0 % uptime
Today
Voice Shortcodes Operational
Operator Age Verification Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Campaign Manager Update Jan 26, 2026 17:00-19:00 GMT

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jan 20, 2026 - 09:21 GMT

Planned Maintenance: Checkout Platform Update Jan 26, 2026 17:00-19:00 GMT

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Checkout (fPay) platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Jan 20, 2026 - 09:22 GMT
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Jan 20, 2026

No incidents reported today.

Jan 19, 2026
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Jan 19, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 GMT
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Jan 16, 09:25 GMT
Jan 18, 2026
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Jan 18, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 GMT
Scheduled - Dear Customer

Please be advised that we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a normal change at our end which may cause a potential impact to Direct Carrier Billing Services.

Start - 17/01/2026 6:00 PM GMT
End - 18/01/2026 9:30 AM GMT

Kind regards,

Fonix Operations Team
Jan 13, 15:23 GMT
Jan 17, 2026
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 16:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time:
13/01/2026 16:00 PM

Downtime Start Date/Time:
13/01/2026 22:00 PM

Downtime End Date/Time:
14/01/2026 05:00 AM

Maintenance End Date/Time:
14/01/2026 09:00 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 08:55 AM.

Kind regards,

Fonix Operations Team
Jan 8, 12:43 GMT
Jan 13, 2026
Jan 12, 2026
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Jan 12, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 GMT
Scheduled - Dear Customer

Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Maintenance Start Date/Time
11/01/2026 23:00 PM

Downtime Start Date/Time
11/01/2026 23:05 PM

Downtime End Date/Time
12/01/2026 03:00 AM

Maintenance End Date/Time
12/01/2026 03:30 AM

Service Impact:
Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00 AM.


Kind regards,

Fonix Operations Team
Dec 31, 12:01 GMT
Jan 11, 2026
Jan 10, 2026
Issue: EIR
Resolved - Dear Customer

This issue as now been resolved

Kind regards

THE Fonix Team
Jan 10, 08:19 GMT
Investigating - Dear Customer

Please be advised Eir is experiencing an issue which may affect traffic as of approximately 1:10am

We are raising this issue with the relevant parties.

We will update you as soon as we have any further information.

Kind regards

Fonix Operations Team
Jan 10, 02:11 GMT
Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

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