All Systems Operational

About This Site

Welcome to the Fonix Mobile Live Operations Status Page. The Fonix Operations team will update this site with critical issues and service affecting incidents that impact any of our products. All scheduled maintenance and completion confirmations will also be recorded on this page for your convenience. To get live status updates on any of the below products, please click on the button at the top of the page and submit your email address.

Uptime over the past 90 days. View historical uptime.
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Premium SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Direct Billing ? Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Platform ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operator Connections Operational
90 days ago
99.96 % uptime
Today
O2-UK ? Operational
Three-UK ? Operational
EE-UK (T-Mobile & Virgin) ? Operational
EE-UK (Orange) ? Operational
Vodafone-UK ? Operational
Sky Mobile UK ? Operational
Virgin Mobile UK ? Operational
Plan-UK ? Operational
eir-IE ? Operational
Three-IE ? Operational
Vodafone-IE ? Operational
Virgin Media IE ? Operational
Tesco-IE ? Operational
Sky-IE Operational
90 days ago
99.96 % uptime
Today
Voice Shortcodes ? Operational
Operator Age Verification ? Operational
Charity Services Operational
SMPP Connections Operational
Compliance Operational
International Operational
Ireland Operational
Austria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Three Direct Billing Apr 26, 2025 18:00 - Apr 27, 2025 09:30 BST

Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing an normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start - 26/04/2025 6:00 PM
End - 27/04/2025 9:30 AM

Kind regards,

Fonix Operations Team
Posted on Apr 23, 2025 - 12:48 BST

Planned Maintenance: Campaign Manager Update Apr 28, 2025 00:00-02:00 BST

Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Posted on Apr 22, 2025 - 14:28 BST
System Metrics Month Week Day
Sonar Response Time ?
Fetching
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:
We are performing a Normal change at our end which will cause potential impact to Direct Carrier Billing Services.

Start - 21/04/2025 10:00 PM
End - 22/04/2025 4:00 AM

Kind regards,

Fonix Operations Team
Apr 16, 10:29 BST
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Intermittent Direct Billing Issue: EE
Resolved - Dear Customer

Please be advised that the EE Direct Billing issue was resolved at approximately 1:00am

Please do not hesitate to contact us if you have any queries.

Kind regards

Fonix Operations Team
Apr 17, 07:46 BST
Investigating - Dear Customer

Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating.

We will update you as soon as we have any further information.

Kind regards,

Fonix Operations Team
Apr 17, 00:05 BST
Apr 16, 2025
Planned Maintenance: Three Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 BST
Scheduled - Dear Customer

Please be advised we have received the following notification from Three regarding planned maintenance impacting their Direct Billing platform on the below date and time.

We are performing a normal change at our end which may cause potential impact to Direct Carrier Billing Services.

Start Time: 15/04/2025 9:00 PM BST
End Time: 16/04/2025 10:00 AM BST
Kind regards,

Fonix Operations Team
Apr 10, 11:42 BST
Apr 15, 2025
Apr 14, 2025
Planned Maintenance: Campaign Manager Update
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 BST
Scheduled - Dear Customer,

Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time.

The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window.

Please do not hesitate to contact us if you have any questions.

Kind regards,

Fonix Operations Team
Apr 7, 10:24 BST
Planned Maintenance: EE Direct Billing
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 BST
Scheduled - Dear Customer

Please be advised we have received the below notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time.

Maintenance Details:

Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details.

Brand Impacted: EE

Maintenance Start Date/Time: 13/04/2025 22:00

Downtime Start Date/Time: 13/04/2025 22:05

Downtime End Date/Time: 14/04/2025 02:30

Maintenance End Date/Time: 14/04/2025 05:00

Service Impact:

Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 05:00.

Kind regards

Fonix Operations Team
Apr 9, 17:23 BST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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